デスク、WiFi (無料)、ベッドシーツ
利用可能日を確認

アメリカズ ベスト イン アーバナ シャンペーンの口コミ

2.5 out of 5
アメリカズ ベスト イン アーバナ シャンペーン
409 West University Avenue, Urbana, IL

口コミ

6.0
評価 10 - 157 件の口コミ中 21 件が非常に良い" "
評価 8 - 157 件の口コミ中 38 件が良い" "
評価 6 - 157 件の口コミ中 39 件が普通" "
評価 4 - 157 件の口コミ中 29 件が不満" "
評価 2 - 157 件の口コミ中 30 件が非常に不満" "

6.0/10

清潔度

6.6/10

スタッフとサービス

7.0/10

設備とサービス

5.4/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have nothing to add. This thing makes me type in these words. I deny responsibility.
2024 年 5 月に 1 泊滞在

4/10 (不満)

Patrick

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2024 年 5 月 15 日)
Hello Guest, I am so sorry to hear about unusual situation that you experienced during your recent stay with us.

6/10 (普通)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A little mold in the shower on the caulking. Just needs a good clean. Other then that, it was fine.
2024 年 5 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2024 年 5 月 16 日)
Hello Guest, I am so sorry to hear about unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 (良い)

Matthew

2024 年 4 月に 1 泊滞在

6/10 (普通)

Kyle

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Right in downtown
2024 年 2 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for staying with us. We will share your comments / concerns with the management.

10/10 (非常に良い)

Christine

2024 年 2 月に 2 泊滞在
Patrickからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for staying with us.

2/10 (非常に不満)

R

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
ONCE ONLY
We have never stayed in a place like this in our lives. This is the first place that did not have a coffee pot. The hvac did not work. There were 2 tiny pillows on the bed about 2" thick. There was 1 towel each in the bathroom and no tissues. Never again.
2024 年 2 月に 2 泊滞在
Patrickからの返信 (投稿日 : 2024 年 2 月 18 日)
Hi Jim, We're sorry to hear that you didn't enjoy with us, and we apologize for any inconveniences you may have experienced. We are investing the issues you've mentioned and taking immediate steps to ensure the cleanliness and overall condition of our rooms and common areas meet our high standards. We hope for the opportunity to improve your experience with us. Thank you

10/10 (非常に良い)

Jeffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 4 泊滞在
Patrickからの返信 (投稿日 : 2023 年 6 月 12 日)
Thank you for staying with us.

4/10 (不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Don’t do it
The bottom of our trash can was filled with black, green, white, and orange mold, the shower floor was absolutely disgusting and the water wouldn’t drain because there was a huge clump of hair at the top of the drain. The hallways reeked of weed and cigarettes. Front desk workers were not nice and helpful. The housekeeper was cool tho
2023 年 4 月に 3 泊滞在
Patrickからの返信 (投稿日 : 2023 年 4 月 25 日)
Hello Guest,We would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. Rest assured that we're dealing with the issue on our end, and we apologize again that you had a bad experience at our property.

2/10 (非常に不満)

vincent

8/10 (良い)

Ruben Andres

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An elevator is needed
2022 年 10 月に 2 泊滞在

4/10 (不満)

Karla

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
No
2022 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 10 月 12 日)
Hello Guest, We are sorry to hear about your experience during your stay.

10/10 (非常に良い)

Ka Ying

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and cozy, a park next to it is awesome
2022 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 10 月 3 日)
Thank you for your review. Hope to see you again.

4/10 (不満)

宿泊されたお客様

No ...No...No...
I got the room for a quick get away, it was inexpensive. As soon as I got there i had to pay a 100 deposit in case the room smelled when i left. No problem the whole hotel smelled bad alot of air freshener if you knkw what i mean. Room was clean but when i decided to take a shower there was no water coming out of shower I told night manager and he gave me my deposit back but not my room money😐 didnt fewl like arguing but totally disappointed. Never again...
2022 年 9 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2022 年 9 月 13 日)
Hello Guest, Upon talking to the manager, we found out that he helped you with the shower and it worked. You were happy with his service. You left early morning around 3ish. You did not ask for your room money back. you simply asked for check out and we returned your deposit after inspecting the room. There was no request for refund.- Thank you

4/10 (不満)

Ruide

良かった点 : スタッフとサービス
気になった点 : 清潔度
2022 年 8 月に 8 泊滞在

8/10 (良い)

Kenneth

良かった点 : スタッフとサービス
2022 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 8 月 15 日)
Thank you for staying with us.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Basic, but clean and well-situated
This is a bare-bones, basic motel in a super-convenient location, perfect for Carle Clinic patients and families. It is an ageing motel, kept in decent shape by its hard-working owners. If comfort, decor, modern features are essential to you, there are many other choices in town. But the price is very reasonable, my room was acceptably clean, and everything worked. I would strongly advise the apparently ill-used manager (bad past guests), to find a more standard, more subtle way of guaranteeing a damage deposit than to charge $100 on top of the initial room charge, then, refunding the charge on departure after a room inspection. Other hotels manage to use credit card info to collect on any damage later. See what the major chains do. But I was very honestly refunded my $100 back I left. (Final request, since the motel's windows have screens, those guests who love fresh air would appreciate being able to open those windows sometimes.)
2022 年 7 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2022 年 7 月 29 日)
Thank you for taking the time to leave us a review. We look forward to serving you again.

8/10 (良い)

Jing

2022 年 5 月に 2 泊滞在

8/10 (良い)

Roger

2022 年 4 月に 1 泊滞在

6/10 (普通)

Jeniffer

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Liked the fact it was near hospital, that was surprisingly quiet. Liked that it was easy to find and parking was well lit. Liked that it was conveniently inexpensive for just a single nite stay. Didn't like the fact that the water for the sink barely got hot enough to wash hands/face, unless you turned on the shower. Didn't like fact that ice bucket lid appeared to have mildew/mold on inside (did not use at all for that reason.) Didn't like that there were stains in the carpet that you couldn't tell if they were new or old, treated or untreated. Ignored the fact that there was painted over graffiti on walls. All-in-all, would consider staying again if for only one nite.
2022 年 4 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2022 年 4 月 18 日)
Thank you for your feedback. It is invaluable for us to know what our guests' experience is like at our property. We apologize for the unfortunate state that you found the room to be in. Thank you for taking the time to share your thoughts and bring this matter to our attention.

10/10 (非常に良い)

Han

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Affordable and walking distance to university campus and amtrak station
2022 年 4 月に 2 泊滞在
Patrickからの返信 (投稿日 : 2022 年 4 月 9 日)
Thanks for your valuable feedback. Thank you for staying with us.

4/10 (不満)

Janine

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
Needs Improvements
The gentleman who checked me in was friendly. I have stayed at inexpensive hotels in the past. The room itself was clean. Unfortunately, the bathroom needs much improvement. The sink was not cleaned and the shower was horrible and I would not shower in it. It looked like black mold in the shower base and the grout also had mold.
2022 年 4 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2022 年 4 月 5 日)
Thank you for your feedback. It is invaluable for us to know what our guests' experience is like at our property. We apologize for the unfortunate state that you found the bathroom to be in. Thank you for taking the time to share your thoughts and bring this matter to our attention.

10/10 (非常に良い)

Colby

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 3 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2022 年 3 月 29 日)
Thank you for staying with us. Hope to see you in the future.

2/10 (非常に不満)

Antoine

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 3 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2022 年 3 月 6 日)
Thank you for your feedback. It is invaluable for us to know what our guests' experience is like at our property. We apologize for the unfortunate state that you found the room to be in. Thank you for taking the time to share your thoughts and bring this matter to our attention.

8/10 (良い)

Christine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a perfect location for me going to the wrestling tournament. I’m near food, gas and everything
2022 年 2 月に 3 泊滞在
Patrickからの返信 (投稿日 : 2022 年 2 月 22 日)
Thank you for staying with us.

10/10 (非常に良い)

Tim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 1 泊滞在

8/10 (良い)

Fernando

良かった点 : 設備とサービス
2021 年 12 月に 1 泊滞在

2/10 (非常に不満)

Emily

2021 年 10 月に 1 泊滞在

8/10 (良い)

Fernando E

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s certainly not luxurious, but very adequate for the economic traveler.
2021 年 9 月に 4 泊滞在
Patrickからの返信 (投稿日 : 2021 年 10 月 5 日)
Thank you for staying with us. Hope to see you in the future

8/10 (良い)

Jane

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2021 年 9 月 21 日)
Thank you for staying with us.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Do not stay there. Manager and facility awful
2021 年 8 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2021 年 9 月 1 日)
Dear Guest, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. I greatly appreciate your comments about aspects of the facility that need updating. It is a pleasure to announce that we will be implementing major upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

8/10 (良い)

Sarah

良かった点 : スタッフとサービス
2021 年 8 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2021 年 9 月 21 日)
Thank you for staying with us.

6/10 (普通)

David、Chino Hills

No I room coffee, no elevator, no breakfast snack…
2021 年 8 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2021 年 9 月 1 日)
Hello Guest, We have stopped serving breakfast and coffee since the pandemic started. We hope to serve breakfast and coffee once the management gives us permission. Sorry, there is no elevator in the building. Sorry for any inconvenience.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet,clean,cheap!
2021 年 8 月に 2 泊滞在
Patrickからの返信 (投稿日 : 2021 年 8 月 22 日)
Thank you for staying with us.

4/10 (不満)

philip

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Run, don't walk, to the next hotel.
What a dive!! People out drinking 40ozr's in the parking with their music blasting. Check-in is done through bulletproof glass with you standing on the outside of the building. No lobby to enter, you stand on the sidewalk and talk (well try to talk, more like yell) to the attendant through a 4" wide, 2" high cut out in the bulletproof glass. Across from a hospital ER, so lots of sirens and homeless people sleeping on the bus stop benches. The room was kinda clean, except for a big glob of hair stuck to one of the outside corners of the tub and a brown, non-descript smudge on one of the walls. If you traveled through New York city in the mid 70's, you'll feel right at home. Best thing I can say is at least my truck was still there in the morning, with all it's wheels in place.
2021 年 8 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2021 年 8 月 18 日)
Dear Guest, Thank you for taking your time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on your complaints. We have lobby closed due to pandemic situation. We hope to open the door soon once we feel its safe for our staff. Thank you again.

2/10 (非常に不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 1 泊滞在

6/10 (普通)

Lorenzo

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
The owner very rude and slow at everything.
2021 年 7 月に 4 泊滞在
Patrickからの返信 (投稿日 : 2021 年 7 月 14 日)
Hello guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. We will communicate with the manager regarding your experience. We will take all necessary steps to make guests' experience pleasant in the future.

8/10 (良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
super nice economy hotel near U of I
The place is clean and tidy if a tad worn in. I thought it was homey. Management was no-nonsense, but nice. The one warning - the hallways had a linger of smoke, tobacco and marijuana, in the wee hours. Our room didn't smell of smoke. University Ave is relatively loud at night. Carle Hospital is right there. It's a short walk to the downtown core with lots of funky shops, good beer and food, Silver Creek and Courier Cafe both a stone's throw. Bohemia is super cool. Crane Alley? Excellent local beer and tasty food.
2021 年 6 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2021 年 6 月 30 日)
Thank you for taking time to write a review. We hope to see you in the future.

4/10 (不満)

Scott

気になった点 : スタッフとサービス、施設のコンディションと設備
Poor Customer Relations
Owner did not put wife on register, she left the room for a short time and when she returned he would not let her in. It was 89 degrees and she was forced to stay outside, without water or a place to go to the bathroom and she's pregnant.
2021 年 6 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス
I am very happy to check in before 12 o 'clock, the environment is relatively quiet, but the toilet is not clean enough
2020 年 9 月に 1 泊滞在
RKからの返信 (投稿日 : 2020 年 9 月 6 日)
Thank you for your review.We really appreciate it.We will take care about cleaning.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
2020 年 2 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel is old and room requires renovation. We expected to have better quality for the price.
2020 年 2 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2020 年 2 月 24 日)
Dear Guest, We would like to sincerely apologize for your negative experience at our hotel. The management team has communicated with the owners regrading your experience, and the owners are putting a plan together to upgrade the facility. I hope we are able to serve you again in the future with better experience.

10/10 (非常に良い)

宿泊されたお客様

2020 年 2 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2020 年 2 月 22 日)
Dear Guest, Thank you for staying with us. Hope to see you again in near future.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
quiet and clean room at a reasonable rate. close to gas station/convenience store.
2019 年 12 月に 2 泊滞在
Patrickからの返信 (投稿日 : 2020 年 1 月 3 日)
Thank you for staying with us. Hope to see you again.

8/10 (良い)

Michael

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
Staff was helpful. Good location- close to U of I campus and hospital.
2019 年 12 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2019 年 12 月 8 日)
Thank you for staying with us. Hope to see you again.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2019 年 11 月に 2 泊滞在
Patrickからの返信 (投稿日 : 2019 年 12 月 8 日)
Thank you for staying with us.

8/10 (良い)

Stephanie

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
No frills! Super low price so we weren’t expecting luxery!
2019 年 11 月に 2 泊滞在
Patrickからの返信 (投稿日 : 2019 年 11 月 15 日)
Thank you for staying with us.

10/10 (非常に良い)

宿泊されたお客様

2019 年 10 月に 1 泊滞在
Patrickからの返信 (投稿日 : 2019 年 11 月 3 日)
Thank you for staying with us.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Good location, good price
Its run down and lacks curb appeal. Smelled like cigarrette and marijuana smoke upstairs. But our room was very clean and the service was good. Excellent location and a great price. You just need to know going in it's not going to be super nice.
2019 年 10 月に 3 泊滞在
PRATIKからの返信 (投稿日 : 2019 年 10 月 14 日)
Thank you for taking time of your experience, we will take care about smell. R.K.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
2019 年 10 月に 1 泊滞在
PRATIKからの返信 (投稿日 : 2019 年 10 月 14 日)
Thank you. R.K.