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ホワイトウォータースパ＆レジャークラブの口コミ

3.5 out of 5
ホワイトウォータースパ＆レジャークラブ
Lakeland Village, Ulverston, England

口コミ

8.6

非常に良い

評価 10 - 87 件の口コミ中 48 件が非常に良い" "
評価 8 - 87 件の口コミ中 23 件が良い" "
評価 6 - 87 件の口コミ中 10 件が普通" "
評価 4 - 87 件の口コミ中 4 件が不満" "
評価 2 - 87 件の口コミ中 2 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.8/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 5 月 15 日)
thank you for this

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We would go again says it all
2024 年 4 月に 3 泊滞在
CAからの返信 (投稿日 : 2024 年 5 月 4 日)
thank you hope to see you sometime soon.

2/10 (非常に不満)

Jat

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Ants in room all during the stay
2024 年 4 月に 3 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for this, we did offer to move you to another room, so we could sort out the problem, but you did refuse to move.We have been able to get pest control in for this issue.

10/10 (非常に良い)

Ian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is superb as are the facilities offered.
2024 年 4 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for this, hope to see you again sometime soon

8/10 (良い)

Winifred

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel and beautiful place love the river
2024 年 4 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 21 日)
thank you hope to see you again

8/10 (良い)

Jaswinder

良かった点 : 清潔度、スタッフとサービス
It was good
2024 年 4 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 21 日)
thanks you hope to see you again sometime

10/10 (非常に良い)

Mal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff amazing, hotel very underated and cascades health centre was exceptional 👏
2024 年 4 月に 3 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you , i am please you had a good stay with us. Hope to see you again sometime

10/10 (非常に良い)

Maciej

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great facilities, amazing location but disappointing breakfast (very limited selection of foods and a poor service). Had to wait 5-10 mins to be seated, multiple times essentials were missing ( butter, fruits, eggs etc). Cups were dorty, table was not cleaned after previous guests.
2024 年 4 月に 1 泊滞在
caからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for your feed back we look forward to welcoming you back again some time

10/10 (非常に良い)

Sam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Calm and peaceful place. Good pool facilities and nice area to walk around outside
2024 年 4 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for your feed back we look forward to welcoming you back

10/10 (非常に良い)

Claire

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient - and beautiful - location for the Lakes, such friendly and helpful staff, very striking building, family friendly…nothing to dislike, unless you don’t care for the sound of rushing river water which was audible in our room. We absolutely loved it.
2024 年 4 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 6 日)
Glad you had a nice time, hopefully we will se you again sometime.

8/10 (良い)

Timothy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed the Spa. Its free for hotel guests and included a pool, jacuzzi, steam room, sauna, gym, squash court, table tennis table, dance studio. In addition there are more Spa facilities upstairs which require payment The hotel is in a lovely setting overlooking rapids on the river Leven. You can watch kayakers and white water rafters tackle fierce rapids passing under the bridge next to the hotel. You can also see the heritage steam train pass on the opposite hill.
2024 年 4 月に 3 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 6 日)
thank you for your comments, We are pleased you enjoyed your stay with us. hopefully we will se you again sometime.

6/10 (普通)

Fauzat

良かった点 : 清潔度、スタッフとサービス
The transport links was good, direct bus into Bowness nearby and could take the Haitherwaite station (steam train) is a short walk away.
2024 年 3 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 4 日)
Than you , we are pleased you enjoyed your stay with us

10/10 (非常に良い)

roberta

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have had an amazing experience! I was there with my partner and my daughter. We booked a room for 3 nights over the Easter break. The room was nice and cosy for us. We used the leisure twice and it wasn’t never so busy and managed to swim and use sauna, steam and jacuzzi. The gym was well equipped. The staff from reception and from the restaurant was kind and very friendly. We had breakfast included and I loved the sausages! So so tasty! Overall we had great time there. Thank you
2024 年 3 月に 3 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you i am pleased you had a wonderful time with us.Hope to see you again some time soon.

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for two nights .staff were friendly helpful .used the pool and steam rooms all clean. We had a meal in the restaurant which we both enjoyed lovely location.We would both return when next week are in the lakes
2024 年 3 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for your comments. We look forwards to see you again sometime.

10/10 (非常に良い)

Paul

2024 年 3 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 4 月 18 日)
Thanks you for your feed back

4/10 (不満)

David

出張
良かった点 : 設備とサービス
Having driven for 6 hours when I checked in at 17:00 I was asked if I would be dining, at this point I was insure and wanted to use the leisure facilities to unwind but was told I needed to let them know before 17:30 so I booked for 19:30 as last sitting was 19:45. On arrival in the restaurant there was only about 10 other people in there so not sure what the issue was. I was also advised on check in that the earliest I could have breakfast was 08:00am, not a great hotel for a business traveler.
2024 年 3 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your comments, we will review our procedure.Breakfast is served from 8am but we do offer our guest a take away if leaving earlier is asked.

6/10 (普通)

Alex

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Nice location for what we needed. Hotel looks lovely from the outside with plenty of free parking. Inside reception was nice and staff were really friendly. Property a but dated but functional. Our roon was a let down and had a full on view of a sloped roof with a broken ladder on it we couldnt even see a tree. It made it very dark but i suppose, private! It didnt matter as much as we were out most of the time. Room was a bit dated but spacious and clean. The menu was a bit limited as we needed some pasta due to doing a run and there was nothing on there that was suitable for us so we had to eat out which was fine but would of liked tobhave eated there. The breakfast was nice with a cooked full english and then yoguhurts/cereal/toast available. I would say that it could possibly of been presented a bit better, maybe a bit more decoration? The spa was ok, pool was a bit cool but clean, the windows around the pool that looked onto the river were full of condensation so were all really misty and looked terrible. The steam room only worked for 1 day of our trip but the sauna was lovely, so was the indoor jacuzzi. The gym up stairs was ok but some of the gym equipment was really rusty and on the older side but again functional. I had a treatment whilst there but the massage felt a little rushed and actually bruised my shoulders as it was so repetitive. No advice was given to drink lots of water after which should be explained after a massage. I felt like it was very rushed .
2024 年 3 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your comments we will pass them on to the Heads of Department to look at what we can improve on, going forwards

10/10 (非常に良い)

cath

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
fairly nice room and peaceful
2024 年 3 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for this

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you so much see you again soon

10/10 (非常に良い)

Jim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love it
2024 年 3 月に 4 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 18 日)
Thanks you hope to see you again soon

10/10 (非常に良い)

Ajay

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, traditional, excellent food, great with kid's.
2024 年 3 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 11 日)
Thanks you for this

6/10 (普通)

Diane

カップルで旅行
Breakfast was average ,But our evening meal very good could have more tea coffee and milk in the room one per person was not good enough
2024 年 3 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for your comments. Much apricated.

8/10 (良い)

PRAKASH

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful location. Nice cosy rooms. Pleasant staff. Good leisure centre
2024 年 3 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2024 年 3 月 10 日)
Good afternoon,Thank you for taking the time to leave us your review and we are pleased you enjoyed your stay with us.

8/10 (良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very pleasant stay Very relaxing nice view
2024 年 3 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 5 日)
Glad you had an enjoyable stay with us.Hope to see you again sometime.Chris

10/10 (非常に良い)

melvyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great location
2024 年 2 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 3 月 2 日)
Really glad you have a wonderful stay with us and the location was spot on

8/10 (良い)

Carolyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was disappointed that we could not charge drinks to our room whilst in the Blue Bar. Otherwise a very pleasant and comfortable stay and really enjoyed the Health Spa Facilities….!!! Would definitely stay again…
2024 年 2 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for your review, We are pleased that you had an enjoyable time with us.Looking forward to welcoming you back some time.

10/10 (非常に良い)

Amy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful stay and wonderful staff. Food was fantastic as were the facilities
2024 年 2 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you we will share your comments with the team.

10/10 (非常に良い)

Keith

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very enjoyable stay, large room and friendly staff.
2024 年 2 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for this, all of the team will be please to know you had a great time.

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
We had a wonderfully relaxing time in a lovely setting. The staff were all friendly and helpful. The Spa was excellent as well We will be returning
2024 年 2 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 2 月 24 日)
Thanks you we look forwards to welcoming you back in the future

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you

10/10 (非常に良い)

Aleksandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely stay
Lovely stay at Whitewater hotel, helpfull staf and dog frendly , everything was excellent !
2024 年 2 月に 2 泊滞在
CAからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for this we will share with all of our team

4/10 (不満)

Dorothy

気になった点 : スタッフとサービス、施設のコンディションと設備
Guest not required
Not to good , from checking in, it seemed a lot of trouble. Very badly signed internally. Dinner waitress should have sat down with us the number of time she checked our table. Bedroom was nice if a little dated. Spa pool very cold changing rooms tired and a little scruffy. Food was fine nothing fantastic. Overall felt they would have preferred us to send money and not go. Guests not required
2024 年 2 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you, I will pass on your comment to our HOD and we will look at how we can improve our guest service.

8/10 (良い)

D

2024 年 2 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Value for money
Very friendly staff nuce olace ti stay nuce relaxing atmosphere
2024 年 1 月に 1 泊滞在
CAからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for your comment, please to hear you had a relaxing times

10/10 (非常に良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel.
One of the best hotels I've stayed at in quite a while. The location, parking and staff. As well as room and hotel restaurant was amazing. Only down point was that i only stayed for 3 nights. Will most definitely book this hotel when next in the area.
2024 年 1 月に 3 泊滞在
Reception からの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you so much for your review. We look forward to welcoming you back to the Whitewater Hotel in the future.

10/10 (非常に良い)

宿泊されたお客様

2020 年 3 月に 1 泊滞在

8/10 (良い)

Richard

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good service and nice breakfast.
A 3 day stay for business. Very comfortable with a nice breakfast. Fabulous views across the river from the restaurant. I was also impressed that the hotel rang me to let me know that I had left an item in the room.
2020 年 2 月に 3 泊滞在

10/10 (非常に良い)

Janet

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely
Great pool, comfy bed and great breakfast
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ideal Lake District hideaway
Fantastic location, make sure to get a room with a river view, sound of rushing water can be quite loud but relaxing and sitting on the balcony with a cup of tea in the morning was a great way to start the day
2020 年 1 月に 1 泊滞在

8/10 (良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 2 泊滞在

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent hotel, brilliant service and delicious food. Would definitely recommend.
2019 年 12 月に 1 泊滞在

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfortable with excellent food
2019 年 11 月に 3 泊滞在

10/10 (非常に良い)

RICHARD

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 2 泊滞在

10/10 (非常に良い)

Kevin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic - and it has a gym
This place does have a gym - and quit a good one too. Never busy, enough kit and choice. Good pool and sauna - steam room was out of action, but that can happen to any place. Two very nice bars, and a separate restaurant. Plenty of choice on the menu, plus the specials. Sizable rooms, good WiFi and TV with comfortable beds. Very quiet location, well back from the main road, and it will take you about 30 mins to get in to Barrow if you’re working there. Had to go to work early so only had time for a quick bowl of cereal so they gave me a bacon bap to go – what stunning services. I’d go back in a heartbeat – great staff, all friendly and helpful.
2019 年 11 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度
2019 年 10 月に 1 泊滞在

2/10 (非常に不満)

Leon

気になった点 : 清潔度、施設のコンディションと設備
Dirty room
Very dirty room dated small musty mouldy Hotel could not move us so took £69 off the bill So disappointing
2019 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful property next to a river; that could have been incredible with a little more TLC. As the hotel had a spa I thought it would have been a relaxing break for me and my partner. Unfortunately the spa was full of young children screaming, playing ball games and diving into the pool so we simply couldn’t relax or even take a swim. The staff were impeccable; they couldn’t do more to help! The breakfast was lovely.
2019 年 6 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I thought the hotel was beautiful the staff very welcoming our room was superb we only stayed one night due to attending Cartmel races but would have loved to stay longer very nice in all areas
2019 年 5 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス
Fantastic location, hotel is fine. I thought it mean no to advise me of the special offer when I booked, which would have nearly halved my bill.
2019 年 2 月に 2 泊滞在