Tyreso Vacations from ￥57,754

We loved our stay; unbeatable location within the heart of Gamla Stan’s shops, restaurants, one block from a main street for access to taxis (most of Gamla Stan is off limits to taxis), a short walk to ferries going to the islands in the archipelago, walking distance to many museums. DIY laundry in the hotel, our room incl, kitchenette, nice bathroom, and adequate space for 3 adults, queen bed + sofa bed. Minor challenges; No A/C and room presumably supplied with fans. No fans (it was an historically major heatwave). Accessing help was challenging. A bot was eager to assist but its guidance was always wrong. Elevating to human support took a couple of days before the issue was resolved. Two miserably hot nights later we got the fan and both circumstances and the weather improved so we had more comfortable rest. This inconvenience was annoying but trivial and would not at all deter us from returning there on our next visit. Thank you “ Bob” :) tusan tak!!

Arrival - at 8pm all looks nice. The atrium is impressive. Hard to find as has multiple names so google and maps is different to the booking… weird. Only one receptionist who is absent for 20+ mins. She’s lovely, it’s not her fault as I’m sure she was working elsewhere, but why only one receptionist. No other staff even in the vicinity! Room 1 - awful. Smells of pungent, putrid, toilet / drains. I’m not soft with this stuff - I use many a public toilet but it was unbearable stench. The room itself was tired and beat up.. not talking dated decor..I can deal with that.. it had - mouldy bathroom. Just needs ripping out and redoing. Room 2 - better but not great. So after my shock of the smell I asked to be moved but they could only accommodate this for one night as fully booked. Second room was better, still had a whiff about it but acceptable. However, knowing what I paid for my windowless room, this ‘upgrade’ assumedly more expensive would not have been worth it. Service - receptionist 1 - brilliant and did everything she could to help me despite being run off her feet. Receptionist 2 - couldn’t care less. Receptionist 3 - again lovely and very apologetic. These staff are over worked. For the size of the hotel there’s simply not enough people. Location - great for a gig at the arena as can walk back but then that also makes it overpriced. Breakfast - nice enough and lots of choice My advice - stay somewhere else.