"Make it clear where the place is located. Also a better visual at the entrance to identify it.
The directions provided by Hotels.com were incorrect. I set to a diferent location, totally wrong. And when I called the number, no one answered. So, needles to say, I struggled to find it. Other then that, it is a very nice place.
We are already planning on going back sometime in the near future.
Thank you Carmen, for being a great host."
"Staff was helpful didn’t have hot water and the issue was immediately fixed. The pools were clean and the water was warm. Good hot breakfast was included. Great location. About a ten minute drive to the Ajijic Malecón and a 15-20min drive to the Chapala malecon. Would definitely stay again"
"Beautiful Property, Terrible Service
We stayed four nights at Hacienda del Lago, and while the property itself is beautiful, the hospitality was incredibly disappointing.
We were consistently ignored despite there being plenty of staff, who often seemed more interested in standing around talking or being on their phones than attending to guests.
On one occasion, the bartender was nowhere to be found for nearly 30 minutes. When he finally appeared, it took another 20 minutes to make two...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.