トゥーリンの格安ホテル

「They gave another hotel guest our room key. So we all had quite a fright in the middle of the night. There was no apology from staff at check out. 2nd story had awkward cramped stairs to navigate with luggage. It’s a dark tired building getting its last years of use until demolition.」

「Went down for a family reunion. Desk noted other reservations with the same list name. I explain they where relatives and that one was for my mother who would not arrive for a couple hours. Also came up that she needed a walker. A few minutes later the desk clerk called to let me know my mother was in a second floor room and they where full. Asked if I wanted switch with her as I had a first floor room. Really thought he went above and beyond.」

「Everything was excellent, especially the front desk staff who went above and beyond by upgrading our room. Their kindness and excellent customer service really made us feel welcome. The only downside was that the room itself didn't quite meet our expectations. We noticed some water stains, and the couch didn't seem as clean as we had hoped. Aside from that, we had a great stay and truly appreciated the wonderful service.」

「部屋自体は、写真程きれいではなくイスなどもかなり薄汚れていましたが、特にバスルームが汚くてシャワーの水もどんなにきつく締めてもずっと水がでている状態で、歯ブラシやシャンプーを置く台も支えの部分がほとんど壊れていました。コーヒーメーカがあるということでしたが、専用のコーヒーフィルターでコーヒーがつくれるようになっているだけで、お湯を沸かすことはできませんでした。エアコンも寒いときにはあまり効かなくて、音が大きくて夜寝れませんでした。 スタッフは、結構親切でした。」