Trans Vacations from ￥167,545

The shower door did not stay closed making the bathroom very wet. We only received one pillow each and I wouldnt even consider it a pillow- it was a pancake. The room got very quickly.

Breakfast was nice. Location excellent next to the gondola. Playground outside.

Clean rooms, the view was nice and we enjoyed the breakfast

I didnt experience housekeeping not sure why and unfortunately someone else got assigned my room whilst I was still in it which gave us both a shock. But staff quickly fixed the mistake reassured me and that was it. The only issue and fixed so quickly. Was done to a computer glitch so nothing to do with staff who were all lovely. Its also in a really handy location too. Close to old town key spots, close to the harbour and with cafes nearby and a short walk to the train station- I even felt safe walking at 3.30am it was that close. Would stay here again

The staff here was super helpful and friendly. The location of the hotel is great- surrounded by mountains even if we didn’t technically have a mountain facing room. The building itself is beautiful. Walking around the first floor, you see lots of lovely common spaces. It feels very grand and fancy. I would definitely stay here again if I’m in Wengen again.