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パーク レジス アンカレッジの口コミ

4 out of 5
パーク レジス アンカレッジ
51 Palmer Street, South Townsville, QLD

口コミ

8.6

非常に良い

評価 10 - 685 件の口コミ中 294 件が非常に良い" "
評価 8 - 685 件の口コミ中 290 件が良い" "
評価 6 - 685 件の口コミ中 72 件が普通" "
評価 4 - 685 件の口コミ中 24 件が不満" "
評価 2 - 685 件の口コミ中 5 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

TAKAHIRO

2021 年 10 月に 2 泊滞在

6/10 (普通)

Margaret

The cooling inverter on our balcony made that space unusable- a shame as it had a beautiful view. The cleaning appeared to be cursory- coffee stains on the trash cans, corners not clean. Nice location and very comfortable unit.
2024 年 4 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis & thank you for taking the time to provide your feedback on your recent experience at Park Regis Anchorage.I will certainly take this feedback on board.We hope to welcome you back to Park Regis on your next visit to Townsville.Kind RegardsShawn AndersenGeneral Manager

10/10 (非常に良い)

Noelene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was comfortable and had everything I needed for a 2 day stay. Staff were friendly and helpful. Lots of restaurants nearby.
2024 年 3 月に 2 泊滞在
Shawn Andersenからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

Maxine

気になった点 : 設備とサービス
Basic and ok for one night.
2024 年 3 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

RICCARDO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was good for the price
2024 年 1 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Donna M

2023 年 12 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Katherine

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the text message advising our room was ready for check in (early). Friendly staff. Great pool under a shade sail. Spacious apartment with laundry. The perfect place for an overnight night.
2024 年 1 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

belinda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great little gem
Excellent little hotel close to everything- loved our stay
2023 年 12 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Kerry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient accommodation for a night out in Palmer St.
2023 年 12 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient for what we needed.
2023 年 11 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 12 月 3 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

Russ

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Felt the rooms were starting to show their age.
2023 年 11 月に 4 泊滞在
SAからの返信 (投稿日 : 2023 年 12 月 3 日)
Dear Valued Guest Thank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville. Kind Regards Shawn Andersen General ManagerEdit Remove

8/10 (良い)

Mark

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The two bed room apt is spacious with good cooking and cleaning facilities to have a comfortable stay.
2023 年 11 月に 3 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 11 月 26 日)
Dear Valued Guest Thank you for you choosing to stay at the Park Regis.I am pleased that you had a pleasant stay and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville. Kind Regards Shawn Andersen General Manager

10/10 (非常に良い)

Jan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very quiet and peaceful
2023 年 11 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Robert

2023 年 11 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 11 月 26 日)
Dear Valued Guest Thank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville. Kind Regards Shawn Andersen General Manager

2/10 (非常に不満)

Kristen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The noise coming through from the next room due to adjoining rooms was horrendous. We heard every scream and the child’s running foot fall as though they were in the room with us. Never again.
2023 年 11 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 11 月 26 日)
Dear Guest,Thank you for taking the time to provide your feedback on your recent experience at Park Regis Anchorage. I will certainly take this feedback on board. Stay well, Shawn Andersen General Manager

10/10 (非常に良い)

Nicola

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff were awesome, very friendly and helpful
2023 年 10 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Valued Guest Thank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville. Kind Regards Shawn Andersen General Manager

8/10 (良い)

Sergey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Water in the pool was a bit murky.
2023 年 11 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Guest, Thank you for you choosing to stay at the Park Regis.Thank you for taking the time to provide your feedback on your recent experience at Park Regis Anchorage. I will certainly take this feedback on board. Stay well, Shawn Andersen General Manager

10/10 (非常に良い)

julie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
Amazing apartment, great communication and service prior to our visit. Everything was easy with after hours check in etc. the apartment was clean and huge and close to restaurants. We will be back for sure
2023 年 10 月に 1 泊滞在
Shawn Andersen からの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Nicola

2023 年 10 月に 5 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 10 月 28 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Raymond

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and quiet with a nice location.
2023 年 10 月に 1 泊滞在
brittanyからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

gladys

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property to stay with a lot of space. Just needs a bit of updating. Will definitely stay there again. Lots of dining options nearby
2023 年 7 月に 3 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

Joseph

良かった点 : 清潔度
2023 年 8 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Tony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay, will be back for sure
2023 年 8 月に 2 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Valued Guest Thank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville. Kind Regards Shawn Andersen General Manager

4/10 (不満)

Amy

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property is in need of upgrade and a good clean. Shower/bath had mould, there were bugs in the bed and carpet was dirty. Would not stay here again.
2023 年 7 月に 2 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Guest,Thank you for taking the time to review Park Regis Anchorage. I am disappointed to hear about your overall experience and will take this feedback on board. Customer feedback is very important to us as we use this as a way to improve our overall service into the future.I have discussed your feedback in depth with our housekeeping team as this does not meet our usual high standard of room presentation. I certainly hope to welcome you back again to Park Regis Anchorage to ensure that can experience our usual high level of room presentation and customer service.Stay Well,Shawn Andersen

8/10 (良い)

KRISTY

2023 年 7 月に 2 泊滞在
Shawn Andersen からの返信 (投稿日 : 2023 年 8 月 22 日)
Dear Valued Guest Thank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay.We hope to welcome you back to Park Regis on your next visit to Townsville. Kind Regards Shawn Andersen General Manager

8/10 (良い)

Kylie

良かった点 : 清潔度、スタッフとサービス
2023 年 7 月に 7 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

Jason

良かった点 : 清潔度、スタッフとサービス
2023 年 7 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Mark van

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff
2023 年 7 月に 5 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

Dean

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Balcony seating was ripped and damaged, balcony had standing water on it slimy and slippery.
2023 年 7 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 7 月 7 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis.I appreciate any feedback, as this assists us in setting benchmarks to improve our services and rooms & meet expectations each & every time a guest stays with us.We hope to welcome you back to Park Regis on your next visit to Townsville.Kind RegardsShawn AndersenGeneral Manager

10/10 (非常に良い)

Robert

2023 年 6 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 6 月 15 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Maxine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location and value for money. Had a lovely view from the balcony of the marina. Enjoyed a fabulous meal at the Indian restaurant next door.
2023 年 6 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 6 月 15 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

4/10 (不満)

Michael

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Room had a bad odou, the ac was making a terrible noise.
2023 年 5 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 5 月 22 日)
Dear Guest,Thank you for taking the time to review Park Regis.I appreciate your feedback, as this assists us in setting benchmarks to improve our rooms & meet your expectations each & every time you stay with us. We do apologise for the issues as it certainly does not reflect what Park Regis aims to deliver.Stay Well,Shawn AndersonGeneral Manager

10/10 (非常に良い)

Joshua

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 4 月 11 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

Eddie

2023 年 2 月に 4 泊滞在
Shawn Andersenからの返信 (投稿日 : 2023 年 4 月 11 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Luke

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location with great staff good food options in area.
Shawn Andersenからの返信 (投稿日 : 2023 年 1 月 8 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Luke

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location with great staff good food options in area.
Shawn Andersenからの返信 (投稿日 : 2023 年 1 月 8 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

Kerri

家族旅行
Located in a quiet area, pool was clean and welcoming. The room was adequate. There were two single beds in the second bedroom but walking and suitcase space was limited due to a spare folding bed stored in the room. Bedrooms were smaller than expected but beds were comfortable. We would have liked the bedding changed more frequently on a long stay- this was discussed with staff and rectified but the delay should not have happened.
Shawn Andersenからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear KerriThank you for taking the time to review. It certainly is disappointing to read. My job is to ensure that all our guests are 100% satisfied & it appears that on this occasion, something went awry. I apologize that we did not meet your expectations during your stay.Guest feedback is the driving trajectory in improving our service; therefore I welcome you to email me with a summary of any specific issues that did not meet your expectations. Stay Well,Shawn AndersenGM

8/10 (良い)

Rosalind

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

10/10 (非常に良い)

Clayton

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Located closed to dining precinct of South Townsville
2022 年 11 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2022 年 11 月 26 日)
Dear Clayton,Thank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2022 年 11 月 23 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Shawn AndersenGeneral Manager

8/10 (良い)

Jo

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The property is quite nice has everything you need and is located in a very convenient place to restaurants the city and the ferry terminal to Magnetic Island. No complaints about the property. However I need to mention that on check in the staff member was very cold....no interaction what so ever....we actually felt as if we were bothering her by wanting to check in. A bit of friendliness and interaction costs nothing. Shame really because due to that I wouldnt rush back here.
2022 年 11 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2022 年 11 月 15 日)
Dear JoThank you for taking the time to review Park Regis Anchorage. Whilst I am disappointed to read your comments about my team, I am pleased you raised them to my attention as this gives me the opportunity to conduct further training to improve the standards of service for all guests.The type of service you wrote about is not acceptable & I will investigate the matters raised thoroughly to ensure this is not occurring at my hotel. I can assure you that we pride ourselves on our high standard of friendly & efficient guest service, & hope you will give us the opportunity to showcase this to you, should you ever return to Townsville.Stay Well,Shawn

10/10 (非常に良い)

Neville

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good hosts.
2022 年 10 月に 3 泊滞在
Shawn Andersenからの返信 (投稿日 : 2022 年 11 月 15 日)
Hi Neville,Thank your for taking the time to Review us here at Park Regis Anchorage.Your review gives me great pride !! We hope to see you again soon.RegardsShawn

10/10 (非常に良い)

Jo-Anne

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked everything about this property. i have stayed in a lot of properties and this one is a stand out. the view from the front balcony was nice and how quiet the street and room was.
2022 年 10 月に 3 泊滞在
Shawn Andersenからの返信 (投稿日 : 2022 年 11 月 15 日)
Hi Jo-Anne,Thank you so much for your review !!I'm so glad that you enjoyed your stay with us here are at Park Regis Anchorage.We hope to see you again soon.RegardsShawnGM

8/10 (良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The unit was nice but the bed was uncomfortable and the sun comes directly into the room.
2022 年 10 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2022 年 11 月 15 日)
Dear Christine,Thank you for taking the time to review [hotel]. I am certainly glad that you enjoyed the unit. Many guests share the same sentiment & I am proud of my team for delivering consistent standards in this area of the business.However I am disappointed that we failed to satisfy you overall, & apologize that the uncomfy bed did not meet your expectations.I have taken your comments on board & at the earliest opportunity to review the bedding, I will make every available effort to action your suggestion to implement more comfortable beds!But we can't control the sun!Stay Well,Shawn Andersen

4/10 (不満)

Neil

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was not clean. lounge needs replacing. needs some repairs
2022 年 9 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2022 年 10 月 4 日)
Dear Neil,Thank you for taking the time to review Park Regis Anchorage Hotel. It is with despondency that I read your review of the standard of housekeeping in my hotel, however I am certainly glad you brought the issues to my attention so that I can conduct further training & implement additional quality assurance checks. Whilst I am unable to personally inspect all rooms prior to check in, I certainly do require a detailed checklist of all turned over rooms to be completed, so I will thoroughly investigate how my system failed on this occasion. I do take pride in offering to my guests a clean, comfortable & pleasant environment in which to relax while staying at Park Regis Anchorage Hotel & do hope that you will give me the opportunity to showcase this to you on your next stay.Once again, thank you for your review, however please be assured that the difficulties you experienced are certainly not reflective of our usual high standards. Stay Well,Shawn Andersen

6/10 (普通)

Guido

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Old and stuffy
2022 年 9 月に 1 泊滞在
Shawn Andersenからの返信 (投稿日 : 2022 年 11 月 20 日)
Good afternoon,I'm sorry to hear that your stay with us here at Park Regis Anchorage Hotel was not up to standards as it is out dated and needs to be updated. I hope you give us a second chance and stay with us again and i'm hoping that you will have a better experience.Shawn AndersenGeneral Manager

10/10 (非常に良い)

Quinn

2022 年 8 月に 1 泊滞在
Stacey Van Bruggenからの返信 (投稿日 : 2022 年 9 月 5 日)
Dear Valued GuestThank you for you choosing to stay at the Park Regis. I am pleased that you had a pleasant stay. and that your expectations were met. We hope to welcome you back to Park Regis on your next visit to Townsville.Kind Regards Stacey Vann BruggenGeneral Manager

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Disappointed
2022 年 8 月に 2 泊滞在
Stacey Van Bruggenからの返信 (投稿日 : 2022 年 8 月 24 日)
Dear PeterThank you for taking the time to review [hotel]. It certainly is disappointing to read you will not come back or recommend us, as you haven’t mentioned the reason. This makes it difficult for me to attend to any issues you may have experienced. However, my job is to ensure that all out guests are 100% satisfied & it appears that on this occasion, something went awry. I apologise that we did not meet your expectations during your stay.Guest feedback is the driving trajectory in improving our service; therefore I welcome you to email me at [email] with a summary of any specific issues that did not meet your expectations. In spite of your hesitance to return or recommend us, I will close by saying I certainly do hope that you change your mind, and if so, make sure you contact me at the email address above, before your stay so I can welcome you back personally & upgrade you to VIP.Stay Well,Stacey Van Bruggen