Torrecilla Vacations from ￥166,286

The staff is nice and usefull, but definitely under staff. The rooms are clean but the floors and furniture shows the tear and wear, need some renovations. The best part is the €15Chinese buffet inside the Hotel, seadfood is good and price definitely reasonable. If you want eat well and fast thats the place to go. The restaurant in the corner, Los Madroños is excelent, even a little pricey. inside parking is available for €5 daily. Well located,supermarket at the left corner, i recommend the Jamon Iberico there, cheap and excellent.

This hotel is gorgeous and located on the main strip, Gran Via, and is close to everything. The City points of interest are easily accessible from this central location. It's beautifully decorated. The hotel is stylish, modern and boho. The view is amazing from the balcony. The staff are really helpful. The spa is delightful and the steam room, sauna, and plunge pool is included with the stay.

Nice hotel. Staff were friendly. Rooms are bit dark and feels little gloomy. It was spacious. Right next to Renfe commuter train station. Takes about 45 mins to reach city center.

Clean room but awful experience. Terrible management. No information provided, no reception, nobody to speak to, no contact info. Called over 10+ times, no answer. Had to walk the streets for 2.5 hours to trying to find someone to help me check in, went to 5 of their buildings all located 15-20 minutes away, most were empty, no managerial staff present, no reception staff around. Absolutely useless. I had to drag all of my luggage around, lost my jacket & ripped my bag in the process. Never again. Absolutely awful management. No compensation, no apology. Over 8 people had the same situation. Never experienced anything like it. The expectation for your customers to go on a wild goose chase around Madrid, awful.