Thank you for taking the time to share your experience about your recent stay at our hotel. We would sincerely appreciate your feedback, as any score below "9" is a fail for us. Was there anything we could've done differently? Anything we need to improve on? Our Executive Team would like to review your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

Please accept our sincerest apologies for the miscommunication. Our hotel does not have a 2-bedroom suite. However, we can confirm that you were upgraded to our premium floor. We understand that arriving late can be tiring, and we regret any inconvenience caused by the misunderstanding. Our team strives to provide the best possible accommodations to all our guests, and it seems there may have been a miscommunication regarding the room type.Your comfort and satisfaction are of utmost importance to us. Rest assured, this will be addressed this to ensure clearer communication with our valued guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay regarding the tub plug and shower handle. We have promptly addressed the issue you mentioned to prevent any recurrence, and our maintenance team is already working to resolve them permanently. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable experience.