Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.
8/10 (良い)
Takako
家族旅行
2023 年 9 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
快適に過ごせました。
円安もあり、思ったよりも高くなりました。
Takako
2023 年 9 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.
4/10 (不満)
Yutaka
2023 年 6 月 19 日
Yutaka
2023 年 6 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
8/10 (良い)
Mitsuharu、Ichikawa
2022 年 6 月 27 日
Mitsuharu
2022 年 6 月に 2 泊滞在
10/10 (非常に良い)
Karen
2024 年 5 月 23 日
Very comfortable room, excellent service from the restaurant and desk staff.
The convenience of the Airport Shuttle is key. So easy!
Thank you
Karen
2024 年 5 月に 1 泊滞在
8/10 (良い)
Norma
2024 年 5 月 22 日
Close to the airport. Hotel parking is too expensive.
Norma
2024 年 5 月に 3 泊滞在
10/10 (非常に良い)
Anthony
家族旅行
2024 年 5 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great …excellent location by airport for early morning flight!!
Anthony
2024 年 5 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
8/10 (良い)
Nicole
2024 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was great food!!
Nicole
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
4/10 (不満)
Sandra
2024 年 5 月 15 日
良かった点 : 清潔度
Very noisy room next to the elevator.
Sandra
2024 年 5 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
10/10 (非常に良い)
John
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
John
Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
4/10 (不満)
Caroline
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The rooms where small and seems really pricey for what you get. Beds are not queens
Caroline
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
10/10 (非常に良い)
John
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
You can see it when you land and it's a very short easy walk to the airport. 10/10 would stay again.
John
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 (非常に良い)
Yvonne
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Yvonne
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
10/10 (非常に良い)
Laurie
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Laurie
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
8/10 (良い)
Heather
2024 年 5 月 3 日
Heather
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Wesley
出張, 家族旅行
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was clean and quiet, nice.
Wesley
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
10/10 (非常に良い)
Michelle
2024 年 4 月 30 日
良かった点 : 清潔度
Michelle
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
8/10 (良い)
Michael
2024 年 4 月 29 日
Michael
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear GuestWe extend our heartfelt gratitude for taking time to rate your stay. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
10/10 (非常に良い)
Kathleen
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Service, and quick trip to the Airport! Restaurant on site also good.
Kathleen
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 (非常に良い)
Thomas、Port Elgin
家族旅行
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very modern and clean. Grounds very pleasing and colourful
Thomas
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 (非常に良い)
Kimberley
2024 年 4 月 27 日
良かった点 : 設備とサービス
The staff are very, very friendly. They really make an effort to make you feel welcome.
Kimberley
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
8/10 (良い)
Jim
2024 年 4 月 27 日
良かった点 : スタッフとサービス
Jim
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 (非常に良い)
Abe
2024 年 4 月 22 日
Abe
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
8/10 (良い)
Gordon、Yarker
出張
2024 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was clean, staff was fantastic and very nice at check inn. The hotel is a little dated but was a nice and quiet hotel. To go anywhere like a restaurant or shopping you have to drive or take a taxi. Nothing is close to the hotel.
Gordon
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel clean and appreciated our fantastic staff during your check-in process.We understand your concerns regarding the hotel's location and the convenience of nearby restaurants and shopping options. We apologize for any inconvenience this may have caused you. We always strive to provide a comfortable stay for our guests, and your feedback helps us to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
6/10 (普通)
Mary Ann
2024 年 4 月 18 日
Mary Ann
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
8/10 (良い)
Maurice
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Needed to sleep and got some!
Maurice
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 4/5 rating. Your feedback is immensely valued, and are glad to know you had a comfortable sleep in our rooms.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
4/10 (不満)
Andre
2024 年 4 月 15 日
Andre
2023 年 8 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic. We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
10/10 (非常に良い)
Billi
2024 年 4 月 15 日
良かった点 : 清潔度、施設のコンディションと設備
Billi
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
10/10 (非常に良い)
Arnold
出張
2024 年 4 月 14 日
Easily accessible
Great welcome at the front desk
Arnold
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
6/10 (普通)
Nathan
小さなお子様連れの家族旅行
2024 年 4 月 13 日
気になった点 : 施設のコンディションと設備
Nice and close to airport. Room was dirty and small. Very poorly furnished, bad smell. Bed was clean.
Nathan
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that our convenient location near the airport was beneficial for your travels.However, we sincerely apologize for the cleanliness issues and the condition of your room. It is disappointing to learn that the room did not meet your expectations in terms of cleanliness, size, and furnishings. Please know that your comments have been shared with our housekeeping and maintenance teams to address and rectify these issues immediately.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you memorable experience.
6/10 (普通)
Michael
2024 年 4 月 11 日
Michael
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
10/10 (非常に良い)
Vivien
2024 年 4 月 10 日
Vivien
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores!
10/10 (非常に良い)
Jennifer
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had only a few hours between flights but really needed to get the best sleep I could. Airport shuttle was great. Front desk staff - super efficient.
Jennifer
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Guest,Thank you for your valuable time to share your experience with us. We are joyed to see 5/5 rating. We are also glad to hear commendation for front desk staff. We hope to see you soon in future.Best RegardsThe Management
8/10 (良い)
Patricia
家族旅行
2024 年 4 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to the airport and breakfast buffet was very good.
Patricia
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed our breakfast . It is our pleasure to know that our hotel location was to your advantage. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management
4/10 (不満)
Angela
家族旅行
2024 年 4 月 7 日
気になった点 : 設備とサービス、施設のコンディションと設備
Very dated, main doors not working, very limited/dated amenities in rooms, poor quality, lights not working or flickering, airport shuttle is small, runs every 30 minutes and is first come/first served. No coffee in lobby until after 6 am.
Angela
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Guest,I apologize for inconvenience you experienced regarding room quality and service standards in general. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.I have shared your feedback with our leadership team to ensure that we take immediate action to improve our service and prevent this from happening again in the future. We appreciate your feedback as it helps us to continually enhance our guest experience.-The Management
8/10 (良い)
linda
2024 年 4 月 7 日
良かった点 : スタッフとサービス、施設のコンディションと設備
I was surprised that a Sheraton brand is not as clean as a Sheraton brand should be.
Beds clean, comfortable though
Pool, i could feel the « grime » in the hot tub, went at 11 am
linda
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Guest,I would like to apologize for the level of hospitality you experienced during your recent stay at our property. Our aim is to provide the highest level of service to all our guests, and I am sorry that we fell short of your expectations.I have shared your feedback regarding cleanliness of hotel with our leadership team to ensure that we take immediate action to improve our service and prevent this from happening again in the future. We appreciate your feedback as it helps us to continually enhance our guest experience.The Management
10/10 (非常に良い)
Judith、WATERLOO
カップルで旅行
2024 年 4 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service. Clean. Good menu options.
Judith
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
6/10 (普通)
Stephanie
家族旅行
2024 年 4 月 6 日
良かった点 : 清潔度、設備とサービス
Beds were fabulously comfortable. Check in was easy. Room was dated and the heating/cooling unit was loud and not functioning well. Noisy as the walls were thin. Shuttle to airport was poorly organized.
Stephanie
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Guest, Thank you for your feedback on the survey and for choosing our hotel . I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. We are glad to hear that you found our beds comfortable. We have noted your feedback in regards to shuttle and room heating system. Thank you once again for your time and we wish to see you back again. Best RegardsThe Management
10/10 (非常に良い)
Mary-Ann
家族旅行
2024 年 4 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and courteous staff.
Mary-Ann
2024 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to serve you yet another unforgettable experience for you.-The Management
6/10 (普通)
Maria
家族旅行
2024 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス
There was no view from our room. We wouldn’t see much anyway because right beside us was another hotel and on the top of it the window was fogged up. The shower was not working well, water was coming from both the top and bottom and the water didn’t drain well. Definitely not a romantic gateway! We picked it because of the proximity to the airport. i must say though, the driver of the shuttle who picked us up at the airport was very kind. And we only stayed there for one night so It didn’t affect us much
Maria
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
2/10 (非常に不満)
Joan
家族旅行
2024 年 4 月 1 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff hovered over me with bill and machine at restaurant. I had to ask server to please step away and give me a moment. There were young children in pool area with no parental supervision. They were jumping in the hot tub and had no swimsuits on and only their underwear. I was staying on the 5th floor and wished to go to the pool. I was told by front desk staff that robes provided for 7th floor only.
Joan
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the concern department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.
10/10 (非常に良い)
Sandeep
カップルで旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to the airport and free airport shuttle make this property attractive. Buffet breakfast was decent as well.
Sandeep
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
6/10 (普通)
Joan
家族旅行
2024 年 3 月 29 日
気になった点 : スタッフとサービス、施設のコンディションと設備
You,ng kids were jumping in the hot tub with no parental supervision. Sign says children under 12 to have parental supervision but no parent around. Kids did not even have swim suits on but rather only their underwear. I left items behind. I phone long distance 4 times only to get transferred to housekeeping to leave a message but no one returns a call. Seems no one gives a dam
Joan
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
10/10 (非常に良い)
Dave、Georgetown
2024 年 3 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was only there from 11:00pm to 06:00am, so no time to enjoy any amenities, but had a good (short, quiet sleep
Dave
2024 年 3 月に 1 泊滞在
managementからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 (非常に良い)
Kristin
2024 年 3 月 24 日
Kristin
2024 年 3 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Guest,Thank you so much for giving us a fantastic 5/5 rating. We truly appreciate your valuable feedback and would love to hear more about your stay with us.We look forward to the opportunity to welcome you back again soon. It would be a privilege to create another memorable experience for you.Warm regards,The Management
10/10 (非常に良い)
Maryna
出張
2024 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was nice and comfortable!
Maryna
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
10/10 (非常に良い)
Brandon
2024 年 3 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Brandon
2024 年 3 月に 1 泊滞在
managementからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 (非常に良い)
Gina
2024 年 3 月 12 日
良かった点 : 施設のコンディションと設備
Convenient to the airport
Gina
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
6/10 (普通)
Mark
家族旅行
2024 年 3 月 10 日
Room heating and cooling nit working
Mark
2024 年 3 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the maintenance department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management
8/10 (良い)
Robert
2024 年 3 月 10 日
良かった点 : 清潔度
Was great
Robert
2024 年 3 月に 3 泊滞在
managementからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management