「The apartment itself is great —clean, beautifully furnished, and ideally located right by the Slovenian border for further exploring. Plus, the price is very fair and the complimentary breakfast treat basket was a wonderful energy boost in the morning!
However, the check-in process was a bit of a thriller. At 3pm (official check in time) I still hadn’t received any check-in details. Communication through the Hotels.com app failed, so I had to call the host directly. That’s when I found out about...
「The hotel didn’t quite meet our expectations. We didn’t get off to the best start as there was a storm so there was a power cut, which we know couldn’t be helped. There was no running water for the first evening which meant we couldn’t wash/shower before dinner, there was then still no hot water the next morning. With all the problems there was only one staff member trying to deal with it all covering the reception, bar, spa and restaurant. We left early on our last morning and there was no hot...