Tongi Vacations from ￥162,246

Excellent end to end customer service. Recommend :)

-Staff was extraordinarily friendly and helpful. Staff from dining , house keeping, front desk, staff at the lobby , security and maintenance all came forward to help us through out our stay - The kitchenette space could be more improved - Some of the furniture is required to be improved - location was secured and quiet - The amenities specifically tooth brushes are to be improved quality other than that every other amenities were good enough

A number of items didn't work properly and needed to be replaced. The iron leaked and cable too short, the first kettle didn't work, the second kettle didn't boil properly. The flush was too weak, the shower was too weak. The mattress wasn't as clean as expected and we asked management to vaccuum it.

Everything at the hotel was amazing, including the staff. However, both TVs in the living room and in the bedroom was horrible. Needed TV Internet was working or any streaming channels, including YouTube. I called maintenance workers to come fix it, but it was a total disaster. I was told by the staff at the hotel those TVs are 15+ years old. That is not a good look. At this point, they should throw those TVs away because it’s embarrassing.

Staff members were most impressed, professional and courteous. I am beyond excited for the service they provided. Each and everyone was always ready to help and support. I hope this will be my next home…thank you for your service