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Reviews of Hotel Arista Bugambilias

3 out of 5
Hotel Arista Bugambilias
Boulevard Zapotal S/N, Tonalá, CHIS

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 49 reviews" "
Rating 8 - Good. 14 out of 49 reviews" "
Rating 6 - Okay. 9 out of 49 reviews" "
Rating 4 - Poor. 4 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property, beautiful beach, friendly staff, overall great stay. We’ll be back.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
We love the location--so close to the beach! And the restaurant food was excellent (try the huevos a la cazuela).
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it!! Will definitely be back.Highly recomment it!
Stayed 1 night in Feb 2020

2/10 Terrible

Robert

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
the chemics at the pool hurt my eyes and my kids ayes, restaurant very bad, terrible service as well. Los quimicos en la Alberca me lastimaron a mi y mi Familia Los ojos, restaurant muy malo y servicio tambien
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly, check in was a breeze. The room was very clean. Pools were clean. Views are excellent! The only suggestion would be to up the food at the restaurant, but it was not bad by any means. We would love to go back.
Stayed 1 night in Jan 2020
Response from Karla Ocaña on Jan 27, 2020
Hello, We appreciate your comment and hope to have it again in our hotel

4/10 Poor

D.F.

Disliked: Amenities
Parking is in no way secure. Fence on the front of the parking lot, wide open on the back. Wifi doesn’t work, and the reception staff were not helpful in getting it functional. Restaurant prices, and the price for the room, was too high for what it is. Food was basic and bland, and the room was small and basic. Should have been about 60% of the cost. The two good things were the service from the gentlemen in the restaurant and the AC in the room, which did work very well.
Stayed 1 night in May 2019

4/10 Poor

Frank, Houston

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service
We were there for our friend's wedding. Staff (front desk) were very rude and they seem to be bother when asking for something. They charge to use pool towels. Rooms were dirty and badrooms not well maintained. They are overpriced.
Stayed 1 night in Jan 2019
Response from Administrador on Mar 22, 2019
Ofrezco una disculpa por parte de todo el equipo Arista Bugambilias. y tomaremos en cuenta sus observaciones para mejora.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this hotel many times. Love the place, it was remodeled a few years ago. It’s very quiet and nice for families.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

DAVID

Stayed 1 night in Aug 2023

6/10 Okay

Gabriel

Traveled with family
Stayed 1 night in Apr 2023

8/10 Good

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilidad, acceso a playa
Stayed 1 night in Jul 2022

6/10 Okay

ROSELYNE

Liked: Cleanliness
Disliked: Room comfort
Bof
L emplacement est parfait. La chambre petite et une tres mauvaise insonorisation Le prix intéressant Le personnel pas très impliqué.
Stayed 1 night in Nov 2021

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service
Pésima experiencia
La recepcionista poco amable. Pregunte por la posibilidad de ampliar mi visita y me regañó por no llevar reserva previa. El baño del cuarto la regadera se ve que no la tallan y el jabón escurrido, la coladera llena de cabellos. Los meseros muy mal servicio, había que buscarles la cara para que te atendieran. Muy mal por el lugar.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
El lugar es limpio y agradable. El servicio y atención del personal es muy bueno. La comida es de muy buena calidad, buenos cocteles. Para el desayuno falta que el café americano sea de refil, porque para una sola taza es caro. Algunas áreas del hotel no estaban disponibles. En general fue una buena experiencia. Estacionamiento es afuera pero hay una persona que está al pendiente y está iluminado.
Stayed 2 nights in Feb 2021

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Viaje
Una estadía genial.. Muy bonito el. Hotel.. Las habitaciones con decoración un poco antigua.. El. Restaurant muy rico
Stayed 1 night in Dec 2020

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Las habitaciones muy limpias, el hotel cuenta con medidas sanitarias
Stayed 1 night in Jul 2020

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service
En la suites Los colchones individuales están muy viejos y duros y sucios
Stayed 1 night in Dec 2019

8/10 Good

victor

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenos a
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicacion en la playa. Ideal para disfrutarlo en pareja o con la familia. Trato muy amable. Buen servicio de restaurante.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness
Tuvo errores de comunicación, pero fueron solucionados.
Stayed 1 night in Aug 2019

6/10 Okay

Ninguno

Traveled with family
El hotel está bien , sin embargo el costo de $ 1800 por noche es caro por el estado de las habitaciones
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien ubicado, está limpio y los servicios son los suficientes, están cómodas las habitaciones
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, personal muy amable, comida sabrosa. Tienen una excelente oportunidad de mejora si incluyeran agua potable en regadera y lavabo.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue muy amable Cómodo, regresaría La vista al mar muy linda En general disfrutamos la estancia
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Las instalaciones están ubicadas en excelente lugar con vista al mar, el único inconveniente es que el agua de la regadera es salada.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Traveled with family
Me gustó la ubicación con respecto a la playa, Lo que no me satisfizo fue las condiciones de la habitación que no está a la altura del costo y dejan mucho que desear Las instalaciones están agradables
Stayed 2 nights in Apr 2019
Response from Gerencia on May 3, 2019
Agradecemos sus comentarios, los tomaremos en cuenta. Saludos

2/10 Terrible

ANGÉLICA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNA EXPERIENCIA DESAGRADABLE
El hotel no tiene las condiciones optimas para una condiciones confortables, los camastros son de cemento se ubican como seis alrededor de la alberca y tiene poco espacio para caminar. El área para estar tiene sillas metálicas pesadas las cuales no cuentan con acojinamiento son pocas. El área donde comienza la playa no tiene un espacio para estar, esto resulta muy incomodo. No hay servicio de toallas en la alberca no puedes sacarlas de la habitación, entonces tienes que llevar tus toallas ........ Permiten a las personas alcoholizarse a fuera de los cuartos en área común con todo el ruido a altas horas de la noche, hasta las tres de la mañana, sin importar los demás huéspedes su descanso. Lo mismo pasa con las de limpieza se ponen a hablar con gritos sin importar el descanso de los huéspedes, uno se entera de cada cosa que bueno. EN GENERAL NO RECOMIENDO ESTE LUGAR ME PARECIÓ MALO.
Stayed 2 nights in Apr 2019
Response from Gerencia on Apr 30, 2019
Agradecemos sus comentarios, esperamos volver a tener la oportunidad de atenderla de nuevo.

6/10 Okay

Manuel

Liked: Cleanliness
Regular
Pésima comida y muy caro para la pobre calidad de los alimentos. Agua de la regadera salada
Stayed 1 night in Mar 2019
Response from Gerencia on Apr 21, 2019
Agradecemos sus comentarios y trabajaremos en ellos. Saludos

8/10 Good

dora maria

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2019

10/10 Excellent

Witold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best - cheap and excellent
we stayed for one night and stayed for five - no comment is needed
Stayed 1 night in Feb 2019

10/10 Excellent

Alexoti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estancia y rica comida, muy amables todos
Stayed 1 night in Feb 2019

10/10 Excellent

Witold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay
Very nice good located hotel, excellent pool and bar. Close to center and see
Stayed 1 night in Jan 2019

10/10 Excellent

Witold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
można dobrze odpocząć
Blisko plaży, cisza i spokój. Niedaleko do sklepów i małych restauracji
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

10/10 Excellent

Pedro

Liked: Cleanliness, property conditions & facilities, room comfort
Muy buena ubicación y mejores instalaciones, muy buen personal, disfrutamos la estancia ahí, solo los precios de los alimentos un poco altos.
Stayed 2 nights in Jan 2019
Response from Karla Ocaña, Reservaciones on Jan 16, 2019
Hola, agradecemos sus comentarios y esperamos volver a tenerlos con nosotros. Saludos cordiales.

6/10 Okay

Verified traveler

El costo del hotel es muy elevado con respecto a lo que ofrecen , contratamos la cena de fin de año pésimo servicio , la calidad de los alimentos malísima
Stayed 2 nights in Dec 2018
Response from Hotel Arista Bugambilias on Jan 16, 2019
Agradecemos sus comentarios y lamentamos lo sucedido. Saludos Cordiales

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Buen lugár solo que su costo me parece muy elevado
Stayed 1 night in Dec 2018

4/10 Poor

Egdo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Falta seguridad en las habitaciones de planta baja
Stayed 1 night in Dec 2018

8/10 Good

Héctor, mexicocity, mx

Liked: Cleanliness, staff & service, property conditions & facilities
Le recomiendo dar mantenimiento a sus regaderas en las habitaciones, están tapadas y se complica al bañarse
Stayed 1 night in Dec 2018

10/10 Excellent

Angel, Ciudad de México

Liked: Cleanliness, property conditions & facilities, room comfort
Muy bonito y cómodo, buenas instalaciones y amenidades
Stayed 1 night in Nov 2018

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Raúl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Recomendable, lugar tranquilo y con buenas instalaciones para el costo
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Hotel con playa, muy limpio
Hotel pequeño pero muy limpio, falta desarrollar mas area de playa para sentarse y tomar el sol. Los cuartos son algo austeros
Stayed 1 night in Jul 2018