Dear Patrina, Thank you for being our guest and sharing your feedback. It is nice you had a pleasant time and were pleased with the convenient parking. However, we apologize for your unhappy experience with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. Please accept our apologies if we did not communicate this properly at check-in. Further, we regret that you were also not satisfied with the choices given for breakfast. Your feedback has already been shared with our staff, and we will do our best to ensure your stay is exceptional. We hope you consider staying with us again soon! Sincerely,Hotel Management

Dear Helena, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Justin, Thank you for sharing your positive experience with us. We are delighted about your positive experience at Extended Stay America! We strive for clean rooms, a well-maintained property, and outstanding staff, and it's heartwarming that we succeeded in this regard. We appreciate your kind words and look forward to welcoming you back for another exceptional stay at our hotel. Thank you for choosing us!Sincerely,Hotel Management

Dear PATTY, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! It was a pleasure having you as our guest, and we hope to see you again soon at the most loved location. Sincerely,Hotel Management

Dear Autumn, Thank you for sharing your positive remarks about Extended Stay America's staff. It gives us absolute joy to know guests like the amenities provided, and in your case, having a clean and peaceful room was great. We look forward to welcoming you again on your trip and hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Ernesto, Thank you for the candid feedback. We apologize for the delay in addressing your inquiries and the extended wait during check-in. Your time is valuable, and we regret any inconvenience caused by the lack of prompt assistance. This is not the usual standard that we strive for. We'll address these concerns with our team to ensure a more efficient and responsive service in the future. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to serve you better during your next visit.Sincerely,Hotel Management

Dear Adam, We appreciate your feedback and are delighted that our service met your expectations at Extended Stay America and that you enjoyed our well-equipped amenities. Thank you for choosing us, and we look forward to hosting you again for another positive experience!Sincerely,Hotel Management

Dear Tanisha, Thank you for choosing us for your stay. We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our prime motto is to treat every guest with respect and a smile, but your comments are different from our expectations, and we will discuss with the team so this experience is never repeated for any other guests. Please consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely,Hotel Management

Dear Daniel, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you had a pleasant stay with us, but we regret if we missed something. It is always our effort to keep our guests happy and satisfied by our services. In response to your review, we will discuss this with our team to check the area and ensure that they do their best as we move ahead. We hope you revisit and allow us to serve you again.Sincerely,Hotel Management

Dear gabriel, Thank you for making Extended Stay America your home away from home. We accommodate many business travelers and enjoy providing clean and comfortable accommodations. We know that small things can make a big difference, especially for our business guests, so we do our best to offer everything you might need while away from home. Thank you also for recognizing the efforts of our associates. They will appreciate your kind words. We look forward to your next visit.Sincerely,Hotel Management

Dear Amber, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant, and that you found our hotel to be clean, comfortable and convenient. However, we sincerely apologize for the discrepancy regarding the grab-and-go breakfast, and we will be reviewing our breakfast selections to ensure they meet our guests' expectations. We hope to see you again the next time you visit Toledo.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. Thank you for also sharing the positive aspects of your visit, and we hope to have another opportunity to demonstrate our commitment to providing outstanding stays to our guests.Sincerely,Hotel Management

Dear Joseph, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. We appreciate your feedback and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

Dear Selvan, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you described and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We never want to disappoint our guests, so we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely, Hotel Management

Dear Victorino, Thank you for staying at Extended Stay America during your recent trip. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear Ruben, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Please note that our housekeeping services are conducted weekly to ensure guests' privacy during extended stays. However, we are happy to provide this service at your request for a minimal fee. We have shared your feedback with our front desk staff to ensure we communicate our services effectively to all guests. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear David, Thank you for sharing your feedback about your recent stay at Extended Stay America. We greatly appreciate your positive comments about our staff and their service. We're glad to hear that they made your stay enjoyable.We apologize for any inconvenience you experienced with the hot and cold water in the kitchen sink. We appreciate you bringing this to our attention, and we will address the issue promptly to ensure it doesn't happen in the future. We value your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Ahmed, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Norma, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management

Dear David, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know you enjoyed your stay and the excellent service provided by our staff. Your feedback about the housekeeping issues is shared with the team. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely,Hotel Management

Dear Tamara, thank you for your recent review of your stay at our hotel. We are sorry to read your comments and would like to offer our apologies for the inconvenience caused in the room. We have noted your observation for updating the property and will be sure to share it with the concerned team, who works hard to ensure our property is well kept inside and outside. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely Hotel Management

Dear Deborah, thank you for staying with us and sharing your feedback. Since our suites are designed for guests staying multiple nights and desiring home-like living, they often bring bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We also apologize for the inconvenience you had in the suite and have shared your comments with our maintenance staff to fix the issues at the earliest. Your feedback about the breakfast offerings is discussed with the Brand Leaders as we plan any changes to our breakfast offerings. Again, we are sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management