Penthouse | Terrace/patio
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Reviews of Ebisuholic Hotel

3.5 out of 5
Ebisuholic Hotel
1-16-8 Ebisuminami, Shibuya-Ku, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 152 out of 280 reviews" "
Rating 8 - Good. 82 out of 280 reviews" "
Rating 6 - Okay. 32 out of 280 reviews" "
Rating 4 - Poor. 13 out of 280 reviews" "
Rating 2 - Terrible. 1 out of 280 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Derrico, Apex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! Thank you for your hospitality!
Stayed 4 nights in Mar 2024
Response from Toriumi on Apr 13, 2024
We are so happy to receive your lovely comment.Thank you for staying us!

10/10 Excellent

Patricia Diaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and helpful. At walking distance from the Ebisu station.
Stayed 6 nights in Mar 2024
Response from Toriumi on Apr 13, 2024
Than you for the kind message!We are so glad to see this comment.

10/10 Excellent

Kei

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Toriumi on Apr 13, 2024
Thank you for the stay!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and very helpful and the hotel is in a great location.
Stayed 2 nights in Mar 2024
Response from Toriumi on Apr 13, 2024
Very glad to see your kind comment!Thank you for the stay.

6/10 Okay

Coleman

Liked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Tully

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff ebisuholic!
Stayed 20 nights in Feb 2024
Response from Toriumi on Apr 13, 2024
Thank you for the kind words!

10/10 Excellent

Judy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and location! Ebisu is a great area and low key. Train station 5 mins away! Hotel was so cute and love the amenities.
Stayed 4 nights in Mar 2024
Response from Toriumi on Apr 13, 2024
Thank you for the lovely comment.We are so glad to see this.Good location from the station, and here is so close to famous place such as Shibuya, Roppongi, Shinjuku in Tokyo.We look forward to seeing you again.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff. Such a great first experience in Japan staying with them.
Stayed 3 nights in Mar 2024
Response from Toriumi on Apr 13, 2024
Thank you for the kind words.We would be happy if you could use our hotel again on your next visit to Japan!

6/10 Okay

Carol

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ebisu is a great location and the Ebisu station was great to get around. The property was beautiful with a modern Parisian feel. The room we were in was small, as per Tokyo - however the bathroom was awesome - great sized bath with a waterfall shower!
Stayed 4 nights in Jan 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Stay!
Our whole stay here could be summarized as one word Amazing! From the day we checked in until the day we left every staff member was helpful and friendly. Our room was clean and quiet. Great location to JR and metro train stations. The complimentary breakfast was also a great touch! Would highly recommend!
Stayed 2 nights in Jan 2024

8/10 Good

Qianwen, NEW YORK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay in the hotel but just couldn't find the rooftop view as shown in the cover photo.
Stayed 2 nights in Dec 2023
Response from EBISUHOLICHOTEL Reception team on Jan 19, 2024
Thank you for your stay at our hotel this time.Roof top view you commented is from our room "Penthouse", we guess.we are afraid but the room type you stayed this time was not Penthouse, so the view was different.We are sorry for not be able to along with your expect.We hope you to stay at Penthouse next time!

6/10 Okay

Luke

Liked: Cleanliness
Disliked: Staff & service
They kept shutting off the heat in my room, thermostat never worked, they yelled at me for smoking outside even when I was off the property, and the food was bad.
Stayed 5 nights in Jan 2024
Response from EBISUHOLICHOTEL Reception team on Jan 19, 2024
If your comment is true, we sincerely apologize for it.Honestly speaking, we ofcourse never do to our precious guests such as keep shutting off the heat in the room nor yell at the guests even if where they are, as our policy and service education.Therefore if the matter you suffer from is true, we will investigate the fact and promise to improve our service level.

10/10 Excellent

MELVIN

Liked: Cleanliness, staff & service, property conditions & facilities
It’s just awesome to stay and friendly staff
Stayed 4 nights in Jan 2024
Response from EBISUHOLICHOTEL Reception team on Jan 19, 2024
Thank you for the lovely comment!we are very happy to read it.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Anja

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a terrific sense of style. The rooms are typically small for a Japanese hotel but they're cleverly designed and get the most out of a small space. The breakfast isn't anything to write home about but I didn't care. It's super convenient to Ebisu station and there are "combini" stores practically feet from the hotel.
Stayed 1 night in Nov 2023
Response from EBISUHOLICHOTEL Reception team on Jan 19, 2024
Thank you for the stay at our hotel.Our location is indeed very convenient as very close to Ebisu station, convenience store restaurant and so on.Our breakfast is a kind of light meal since complementary, but we will consider about the menu for improve.Thanks again.

10/10 Excellent

Said

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that this hotel was in a great area with near by restaurants and trainstation.
Response from EBISUHOLICHOTEL Reception team on Apr 26, 2024
"We're glad you appreciated our hotel's great location near restaurants and the train station. Looking forward to welcoming you back soon!"

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Daniel

Stayed 7 nights in Nov 2023

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização!
Hotel com localização perfeita, próxima de estação de metro e da Yamanote Line. Nosso quarto era espaçoso e com chuveiro (sem banheira). Cama confortável e café da manhã honesto (precisa ser levado para consumo no quarto).
Stayed 8 nights in Nov 2023
Response from EBISUHOLICHOTEL Reception team on Jan 19, 2024
この度はご宿泊誠にありがとうございました。最近は朝食（無料）を召し上がる会場を用意いたしました。その為、お部屋に持って行かなくても会場にて朝食を召し上がる事が出来るようになりました。次回お泊りの際は、ぜひ朝食会場もご利用ください！

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great style and friendly staff. Just don't expect much as far as breakfast goes, that's more basic than most hotels.
Stayed 4 nights in Nov 2023
Response from Hiruna on Apr 26, 2024
"We're thrilled you enjoyed our hotel's style and friendly staff! While our breakfast may be basic, we're glad you had a positive experience overall. Thank you for your feedback!"

8/10 Good

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Ebisuholic - the rooms are small but that seems to be quite standard for the city. It was within east walking distance to Ebisu station and the bars / restaurants in the area. I would say it took a about two days for us to find the switch for the fan in the bathroom (which meant it was running overnight) so feel this could be marked a bit clearer.
Response from Hiruna on Apr 26, 2024
"We're thrilled you had a great time at Ebisuholic! Thanks for your feedback on the room size and the bathroom fan switch—we'll work on making it clearer for our guests. Hope to welcome you back soon!"

8/10 Good

Ong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located just a 7-8min walk from Ebisu station which offer the super useful Yamanote line as well as hibiya line (Roppongi, Ginza). Ebisu is just a station away from Shibuya and very convenient to reach many other tourist spots. The area around hotel is bustling but not over crowded. Has many charming dining options, which I love! Although it is a slight slope walking to hotel, you get distracted by supermarts, restaurants and even a Margiela store. Love it! The hotel has a great boutique hotel feel, absolutely love the full glass bathroom that is generously sized. However rooms are small and does not leave room for luggage’s if there’s 2 persons staying. They could do away with some furniture to create more space. But I love the design. Bed is Simmons, so ultra comfy. The breakfast is too basic so get out and get better options. Coffee and drinks as well as room amenities (eg. Mouth wash, bath salts) can be accessed foc at the lobby. The only complain I have is there is 1 night where the wind is blowing at my room windows and brings in a lot of Smokey BBQ food smells. The windows are not entirely sealed tightly and hence you get air seeping thru. But beyond that night, no more such incident. Free movies are offered in room, good for night time viewing. I love the location, convenience and plenty of food options nearby. Will stay there again. Hope they can remove some unnecessary room furniture to allow more space ( arm chair, foot stool, side table)
Stayed 6 nights in Nov 2023
Response from Hiruna on Apr 26, 2024
"We're glad you enjoyed our hotel's convenient location and the vibrant area around it! We appreciate your feedback on room space and amenities. Looking forward to welcoming you back!"

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, close to ebisu and walkable to Hiroo. Great bars and restaurants within 1-2blocks. Room on the small side but staff wonderful.
Stayed 2 nights in Nov 2023

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2023

8/10 Good

ARMANDO

Stayed 8 nights in Oct 2023

6/10 Okay

Lauren

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great spot for hopping on the trains and getting around, decent food options around the area. Hotel and staff were nice!
Stayed 6 nights in Oct 2023
Response from Hiruna on Apr 26, 2024
"We're delighted you found our hotel convenient for hopping on trains and enjoyed the nearby food options. Thank you for your kind words about our hotel and staff. Hope to see you again soon!"

6/10 Okay

Shiho

Traveled with family
Disliked: Staff & service
ホテルのスタッフにバス停の場所を聞いても知らず、調べようともしなかったのは日本のホテルとしてどうかと思います。
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, efficient staff and well maintained
Stayed 4 nights in Oct 2023

6/10 Okay

Lin

Liked: Cleanliness
Stayed 4 nights in Sep 2023

6/10 Okay

Frida

Traveled with partner
Everything was ok. Some staff were nicer than others. Kind of dark inside and rooms were very dusty. Hotel could use some upkeep.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a great area, close to a metro station. Just be aware it is an uphill walk. It was a very small room, but comfortable for my teenage son and I. We had dinner at the restaurant in the hotel and it was delicious. I would recommend this to anyone who wants to be in a central location, but not too loud. Just a cute little neighborhood with lots of little eateries. We really enjoyed our stay!!
Stayed 3 nights in Sep 2023

8/10 Good

Claire

Stayed 1 night in Sep 2023

6/10 Okay

Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Booked the Universal Twin room but realised that food smell kept seeping into the room, realised it’s their exhaust vent air coming in …. Had to request for room change and enjoyed it thereafter. They provided bath salts and toiletries in the lobby so you’re free to take what you need which was really helpful. Thank you!
Stayed 9 nights in Aug 2023

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The rooms were a bit small, but overall it was clean. The front desk tried his best to explain and help us out. The bed and pillows were comfortable. They also had free breakfast which was really nice. The only thing was that, it was at least a 7-8 min walk to public transportation. This hotel is also on a little hill. But local and non local restaurants are near the hotel. Overall, I would definitely comeback and live there again.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem near the Ebisu station in a quiet neighborhood. For the price, the room was spacious enough for two people, and nicely appointed. There are good restaurants close by, as well as shopping at Ebisu.
Stayed 3 nights in Jul 2023

8/10 Good

Sherry, Mascot

Liked: Cleanliness, staff & service
I like it's close to a lot of shops and restaurants, cafes. Staff are very nice. Though my room didnt necessarily have a good view, but with the price it's understandable.
Stayed 1 night in Aug 2023

10/10 Excellent

Nina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge shower! Good location. Nice little breakfast to start the day. Very happy with the hotel.

10/10 Excellent

Mark

Traveled with family
Liked: Amenities
Very efficient room cleaning & breakfast,though limited,very tasty.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little room comfortable and convenient. Had an initial Hiccup with the first room but the staff immediately changed my room and all was good.
Stayed 2 nights in Jun 2023

10/10 Excellent

Aga

Liked: Cleanliness, staff & service, property conditions & facilities
Quite area and close to public transportation. Staff very pleasant
Stayed 13 nights in Jun 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern
Stayed 3 nights in Jun 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
The halls are very dark, and there were bags and bags of soiled linen piled in the hallway. The beds were not bad, and the room was typically small for Tokyo.
Stayed 1 night in Jun 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, vibrant location
Stayed at Ebisuholic for 3 nights with my husband. Firstly the location is great, a vibrant active area near a station, but not touristy. The staff are professional and friendly. They provide lovely amenities in the lobby (coffee, water, juice, toiletries, etc.) Our room was tidy and quiet, albeit on the small size (tip: book a bigger room if you have ample luggage), but for Tokyo and the neighborhood it's a fair size. I appreciated breakfast which was always Japanese food. The only note is that you bring it to your room to eat, as the lobby doesn't have sufficient space to host all guests for breakfast.
Stayed 3 nights in May 2023

10/10 Excellent

Roryck

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a nice area of Tokyo! Easily walkable from the train station. Convenience stores, grocery stores, restaurants, etc all very close. They had a nice breakfast in the morning. Staff were very friendly! Would stay here again!
Stayed 4 nights in Apr 2023

8/10 Good

H Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location—short walk from Ebisu Station with lots of great restaurants nearby. Great value: location/amenities/room size. Nice big bathroom. Fresh ironed sheets every day.
Stayed 5 nights in May 2023