2/10 (非常に不満)
Jodeci
家族旅行
2026 年 1 月 24 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
DO NO STAY HERE.
I had given this one a chance last week due to the rating, but that was misleading as when we arrived.. there was an odd smell right away so we searched around to eventually find out there was mold on the curtains, the walls, and even a mess inside the toilet and restroom. As if the room was neglected or never cleaned, I have asthma and was not going to stay in a bedroom with mold as that is a safety hazard.
I reached out to the property about 10 minutes into our stay and asked for a cancellation and refund as well as letting them know there was mold behind the trash cans and curtains inside the bed room. Which I took photos of.
The property management were uncooperative, vague and had the audacity to only offer a “recleaning” when mold needs much more than just a recleaning.
Everywhere I have stayed across Japan has been amazing, this was the one outlier. I don’t ever leave bad reviews but this was needed as they kept our money as well, so I’d certainly look elsewhere.
Jodeci
2026 年 1 月に 2 泊滞在