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"The service was excellent. The staff went above and beyond to make our stay a positive experience. The only reason for putting 4 stars is that the bathroom in our room had a strong ammonia smell. Also, as a heads up, I went with my elderly mother and the building had steep stairs to get to the bath and dining, and the room was not exactly barrier free and we tripped over a couple of times (We didn't think much of it at the time of booking, so it's our fault) Otherwise, it was a great!"

"Good"

"This is a very detailed and decent hot spring hotel. The staff of super friendly and helpful. The dining is traditional Japanese style and excellent. The view is very nice and I definitely recommend to my friends "

"とても快適で定宿です。"

"The staff were very polite and courteous, but the facilities were old and out-dated, and we could easily hear the party that was next door to ours. They could use new bedding. The bed was hard, and the futon very thin. It was like sleeping on a rock. It was over-priced, too. Sorry, it wasn't good value for the money."