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「I am writing this to express my disappointment with regards to the handling of our recent reservation at the Hampton Inn, Thunder Bay. Our reservation was at the rate of $238 / night. We have arrived very late at the hotel, due to circumstances beyond our control. Once there, we were shocked to learn that the receptionist had canceled our reservation. To re-instate it, the receptionist offered a more than double rate. Given the late hour of the night, having been on the road for over 15 hours,...

「Clean new property with everything you need」

「Positives: The Courthouse Hotel is a well-restored historic building with unique character. The room was clean and surprisingly modern, with an amazingly comfortable bed. We stayed here a month prior, following which I provided a very positive review. Negatives: The second-floor room (coincidentally the same room as the prior stay) had a strong cigarette smoke odor, which was reported immediately to the front desk. The female staff acknowledged the report, stated it would be documented and...