ソーンブルック ホテル

「Front desk personnel were rude and charged my card twice.」

「Yes excellent accomodations」

「Horrible experience. Property not maintaining well at all. Would not recommend.」

「Extras perk like free dinner 」

「I saw a cockroach on the wall in the hallway. And I don’t think my sheets had been changed from the previous guest. Very wrinkly. 」

「I can’t say enough about the people who work at this hotel. I accidentally booked two rooms for 1 night instead of 1 room for two nights. Expedia didn’t want to help me but after calling the hotel they let me know how to get around this and worked to make sure I got things corrected without having to pay for the extra room as Expedia said I would have to. 」

「The pool was closed down. They didn’t have much of a breakfast.」

「Room smelled like smoke, door lock didnt work」

「Good convenient hotel for our needs.」

「Seems to be renovating 」

「!!!」

「The advertised amenity of a 24/7 available airport shuttle is NOT honest. While staff was kind, no staff was available for trip from airport to hotel, and when I inquired about arranging a ride back, it came with a very narrow window of potential that left me feeling uncertain if I’d be able to use this advertised amenity. Like I said, staff was nice about it, but the availability and reliability of this amenity feels too uncertain to be used as a main advertising point. 」

「Staff was very friendly, new and contemporary, room was very small, bed and pillows comfortable, breakfast decent」