Theatr Clwyd

Took two calls before check in pass codes were sent. Property is very run down. Broken window and poorly fitted doors and windows in room 10. Room smelled strongly of cannabis. Stained carpets and after booking as a pet friendly hotel we were told no dogs after 1 night. Hotel seems to be run as a kind of emergency accommodation for council services not fit for occupation in my opinion. If it had been advertised as ovo as indeed it is I would never of booked as poor experiences with this company elsewhere would of prevented it.police arresting a drug user outside the front gate upon arrival should of been a red flag.

The rooms were dirty, I had problems with spiders and the bathroom let out a stench each time water was used.

Nice central location with great views (especially from the Skybar). Air conditioning worked well and room / hotel was generally modern and well maintained, clean and with some nice touches. Very friendly and helpful staff