The New Institute

Another spot with a great location and comfortable bed - my must-haves when travelling. Hotel Rose was very clean and in a great location - easy walks to places and access to public transportation. They have a nice lounge area with espresso drink machine and tea, also a filtered water station for filling your water bottles before heading out for the day. The missteps were as follows: The day before check-in, they sent a PDF attachment and message through Expedia providing information for the upcoming stay. This PDF said check in begins at 15:00 (3:00pm). I arrived at the hotel around 12:45pm, just as that's when I happened to get to the area and wanted to drop off my bags. I was not expecting to check in. But I came back a little after 2:30 hoping that maybe my room might be ready then given the 3:00pm check-in time. They said it was not, so I sat down in the lounge to cool off and wait. By 3:05, I went up and asked if they had an ETA for the room (I also want to note that guest after guest had been funneling in by this point and they were all told to have a seat as none of their rooms were ready either.) They told me the ETA was 3:15 for my room. No biggie, I thought. I sat back down. About 3:17 I go back to the desk, but nobody is there. I wait for close to 10 minutes before two staff members come down the elevator and a different one proceeds to help me. She immediately tells me check-in is not until 4:00pm. I ment

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