4/10 (不満)
Ashley
小さなお子様連れの家族旅行
2024 年 5 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked this hotel because of the pool and hot tub advertised online, so we were very disappointed when we arrived to find that the hot tub was out of order, and the pool wreaked of mold and mildew. It was also freezing and our daughter couldn’t stay in the water more than 2-3 minutes at a time. She had a meltdown because the hotel just didn’t live up to our expectations and this was supposed to be a special trip/stay for us. We asked the front desk attendant about the conditions of the pool but she just stared at us and said she didn’t know why it wasn’t working or when it’d be fixed.
The room was fine, but the hallways also had that mildew smell in them that had us nervous about the safety of the air quality. That and the fact that the amenities weren’t up to standards really puts a damper on our review.
Ashley
2024 年 5 月に 1 泊滞在