施設の正面

エメラルド クイーン ホテル & カジノの口コミ

3 out of 5
エメラルド クイーン ホテル & カジノ
5700 Pacific Highway East, Fife, WA

口コミ

7.4

良い

評価 10 - 1002 件の口コミ中 335 件が非常に良い" "
評価 8 - 1002 件の口コミ中 289 件が良い" "
評価 6 - 1002 件の口コミ中 164 件が普通" "
評価 4 - 1002 件の口コミ中 97 件が不満" "
評価 2 - 1002 件の口コミ中 117 件が非常に不満" "

8.0/10

清潔度

8.0/10

スタッフとサービス

7.2/10

設備とサービス

7.6/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Casino is fun but The area in general is sketchy. So much homeless on the streets
2024 年 5 月に 1 泊滞在

8/10 (良い)

Victor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Misty

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were very pleasantly surprised with our stay. The food at this casino is phenomenal well above most casinos we visited. The staff was friendly. Rooms were clean and pool was warm and nicer than most. My only complaint was the mattress in the room was old and srpings felt thru. All around tho very pleased with our stay.
2024 年 5 月に 2 泊滞在

6/10 (普通)

Jacy

Bed was uncomfortable and not cozy at all. Only had 3 pillows in the whole room and 2 bath towels. It isn’t a hotel to stay at for luxury you stay to play slots and not drive home after a night of fun.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jennalee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, right off the freeway.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Amber

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff here were all so helpful! We first went to the wrong one in Tacoma and they helped lead us to the right area. Then we parked on the casino side and there was actually another area and they told us where to go! Then the lady at the counter was super nice and informative! Easy check in and check out process! Room was clean and the beds were comfortable!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Celinde

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms weren’t Smokey like I feared and it was a good place to stay even with my kids . I wasn’t sure how it would be taking them to a casino hotel but it was totally fine. We will definitely be back especially because I won a jackpot 👏
2024 年 5 月に 2 泊滞在

6/10 (普通)

Susan、Scarborough

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Staff friendly and very helpful everywhere. Check in quick.Room very clean but disappointing - basic, no frills and no info about hotel, restaurants, attractions. Huge casino layout very confusing - more larger signs would help.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Susan, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

8/10 (良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was fun
2024 年 5 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Sharon, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 (非常に良い)

Alison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was great. Staff is super friendly everywhere u go. Make sure u get a players card you get discounts.
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Alison, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

10/10 (非常に良い)

Alison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were so friendly.
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Alison, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

4/10 (不満)

Jose

気になった点 : 設備とサービス、施設のコンディションと設備
Nithing
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Jose, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

2/10 (非常に不満)

Hanna、Shoreline

It was not obvious when we booked that it was the Fife location. We didn't end up staying there--we wanted the Tacoma location. A huge waste of money.
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Hanna, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

4/10 (不満)

Leona

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Room smelled terrible. Food in restaurant was not good.
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Leona, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.

2/10 (非常に不満)

Patrick

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Customer service was rude and no where to be found. Front desk had the worst attitude. Food choices were slim.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Patrick, Thank you for taking the time to review your stay with us. We apologize the staff was not helpful and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management

8/10 (良い)

Joanna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is super smoky smelling. There is an inconvenience of metal detectors at the entrance for every time you enter. The rooms were nice but smoke permeated everywhere even in the rooms which are non-smoking. You have to walk through the casino to get to the hotel front desk. Security and staff were friendly. Rooms were clean and well kept. It is an unfortunate design.
2024 年 5 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Joanna, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

10/10 (非常に良い)

Mary

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent and will come back
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Mary Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

2/10 (非常に不満)

Rhonda

グループ旅行
気になった点 : 施設のコンディションと設備
I tried to get refund due to the fact that there are 2 Emerald Queens there. We were able to get a room at the newer one (the one we wanted) but when I called to explain your customer service said no! I’ve booked with Expedia for decades but after our last booked trip we’re done
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Rhonda , Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.

10/10 (非常に良い)

Harry

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
happy
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the perfect rating and also taking a moment to let us know how your stay was. We hope to see you again soon.

2/10 (非常に不満)

Sandra

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was terrible, they gave me the wrong room and still charged me for it.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sandra, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

6/10 (普通)

George

2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 11 日)
We hope you will choose to stay with us again so we have an opportunity to make your stay a better one.

8/10 (良い)

Shabana

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking a moment to rate our hotel. We hope you will choose to stay with us again

8/10 (良い)

Lesley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room was so nice and quiet. Even though we were there on a busy weekend. Loved the pool and our room. Parking was great. Only thing i didnt like was all the smoke in the casino. And the security checks each and every time you go in. They were all friendly but it was a hassle.
2024 年 5 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to review your resent stay at our hotel. Your feedback is extremely valuable to us and your input in regards to our website helps with our ongoing efforts to provide excellent customer service. The safety and security of our guests is our top priority. We take great pride in the cleanliness of our hotel rooms. We appreciate your kind words about our hotel. The Tacoma Hotel is now available to be booked online. Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management .

6/10 (普通)

Anita K

グループ旅行
We were shocked to not only have to go through security to get to the hotel but to have to walk through a cloud of cigarette smoke to get to the hotel desk. We had to go through security EVERY time we came back. This won’t be a place I will choose again
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
We are sorry to read about the issues you experienced. Feedback from our guests is very important to us, and your input helps with our continuing efforts to provide excellent customer service. Please know the safety of our guests is always top priority. We appreciate you taking the time to let us know about your concerns. All the best,

2/10 (非常に不満)

Isela

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Isela, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

6/10 (普通)

Guadalupe

2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guadalupe , Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

2/10 (非常に不満)

Woodrow

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For starters we had to wait outside in the rain just to get through stupid security check. Ever time you leave you have to deal with it,very inconvenient. Hotel staff was rude barked at us because we went to the wrong door. Hotel was dirty and stunk terrible, beds were extremely uncomfortable. I would not recommend to anyone waste of money and will never stay here again.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 3 日)
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 (非常に不満)

Jin

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Trying to check in on time 4 pm they make us wait one more hour. They don’t really have friendly staff and service
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Jin, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

6/10 (普通)

Lanette

出張, 家族旅行
Ridiculous to go through smoking to get to the hotel!!! I am extremely allergic to smoke, waiting 10 minutes to check all our bags in the smoke I was sick all night. The room smelt like a smoking room although it was supposed to be non. I would never stay here again.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Lanette, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

6/10 (普通)

TD

2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear TD, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

6/10 (普通)

JeaLynn Denise

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We took red eye and had already made arrangements to check in early. One of ur check in folks lucy.... or something like that was so cold & rude. No emphatic about our situation. Will not stay again
2024 年 4 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear JeaLynn Denise, Thank you for taking the time to review your stay with us. We apologize the staff was cold and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management

8/10 (良い)

Tonia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Tonia, We would like to thank you for your rating of our hotel. We hope to welcome you back soon

10/10 (非常に良い)

Gerald

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice Ukrainian cleaning lady.
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Gerald, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

2/10 (非常に不満)

Thomas

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the worst hotel ever!! We had to have our bags opened at the door and gone through. There were very scary security everywhere. Smoke was thick and the employees were one step from being a criminal. Did not see one normal staff person!!
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for your candid review of your recent stay at our hotel and casino. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We inform all casino/hotel guests of the security screening prior to their stay, via email, as the safety and security of our guests is always our top priority.

2/10 (非常に不満)

vicki

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had booked this room for 5 nights . Stayed 1 night couldn’t hardly breathe the air quality was so poor. They charged us for all 5 nights what a racket they have between Expedia and this motel. Never again
2024 年 4 月に 5 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Vicki, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 (非常に不満)

Virginia、Steilacoom

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk wirkers were rude and lack compassion and care.
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Virginia, Thank you for taking the time to rate your stay with us, in our record we didn't see you utilize your reservation in our hotel in Fife. Regards, Hotel Management

10/10 (非常に良い)

George

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 17 日)
We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

10/10 (非常に良い)

Rebecca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Got to the property about two hours early and they gave us an early check in, it was an easy friendly experience
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Rebecca, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 (非常に良い)

Joyce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice clean room. Great Asian-American restaurant upstairs with beautiful view of Mountains.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Joyce, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

2/10 (非常に不満)

Jose

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No dejaron entrar a pesar de mi reservación y no quisieron hacer reembolso
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Jose, Thank you for taking the time to share your review with us. Regards, Hotel Management

8/10 (良い)

Julio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The casino is like a maze and there is smoking allowed inside thst combined with the short ceilings at the Casino, its was really aweful. The hotel room was excellent shape.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Julio, Thank you for taking the time to review your stay with us. We hope you will visit us again. Regards, Hotel Management

10/10 (非常に良い)

Diane

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every thing was wonderful.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for taking amount to review our hotel. We are so glad to hear you enjoyed your stay with us. We hope to see you again soon.

2/10 (非常に不満)

Jamie

家族旅行
Very sad that they trick you into booking this on Expedia making you think you are at the real emerald Queen casino when it is actually the other small one and you have bought tickets to a concert at the big casino. Very sad we lost money.
2024 年 2 月に 1 泊滞在
EQCからの返信 (投稿日 : 2024 年 4 月 1 日)
We apologize you felt we tricked you. When you book your room, there is verbiage right on the booking page letting you know you are booking a room at our Fife location. We even give you the address of the Fife Hotel. We hope you enjoyed the concert. Regards,Hotel Management

4/10 (不満)

Alicia

出張, カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Our room had a terrible bed. We didn’t sleep well at all because the old bed sagged in the middle. We actually woke up in pain from the bed. Also choking on smoke was disgusting.
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Alicia, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

10/10 (非常に良い)

Laura

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really recommend staying here its very clean and nice and of course fun.
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Laura, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management

10/10 (非常に良い)

J

2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear J, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

6/10 (普通)

Kelly

カップルで旅行
I did not like that you must enter through the smoky casino gaming room to get to the hotel and you can only go in one entrance if you to your room with an outside bag. We liked the price and the hotel room was clean and comfortable. We enjoyed the tv channels for watching NCAA tournament games (women’s and men’s)
2024 年 3 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced. We are pleased that you enjoyed your hotel room.

10/10 (非常に良い)

Allison

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk was amazing. Make sure we had everything we needed. Appreciate it.
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to having you again as a guest in our hotel.

10/10 (非常に良い)

Steve、Everett

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
security helped with parking
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your review and for choosing our hotel.

4/10 (不満)

Linc

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
There was nothing I liked. The security is a joke and should be reevaluated. The smoke is also ridiculous when first entering. Front desk staff was attentive.
2024 年 3 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve. It is good to hear the Front Desk Agents were attentive to your needs.