When we entered the apartment, we noticed that housekeeping had not cleaned after the previous tenants had left. Of course, after being on the road for 6 hours, paying for a cleaning fee, and handling my tired 8 year old daughter, we were pretty upset. How did this happen? The apartment and Dene had great reviews and no one complained of uncleanliness. I messaged Dene after cleaning up, telling her we were very disappointed. Dene messaged me back and called my cell within 30 minutes of my complaint. She was very apologetic and explained there had been a mix up with housekeeping. She offered to make it right by refunding our cleaning fee (fair/good customer service) and buying us dinner that night (above and beyond customer service)! Dene suggested a nice, waterfront restaurant in Skaneateles. When we arrived, a gift certificate was waiting at the front desk under my name and the generous amount more than covered what a dinner for 2 adults and 1 child needed. We had a delicious dinner and then walked to the dock to watch the water and sunset. Much to our delight, a rainbow was in the sky! We took pictures and dipped our toes in the lake. What a lovely and picturesque scene we will always remember! Thank you Dene for being a fabulous host, treating us to a wonderful meal, and helping us make a family memory. You more than made up for the housekeeping mix-up and increased our enjoyment of our trip to boot!