外観

ザ ハイドロ マジェスティック ホテルの口コミ

4 out of 5
ザ ハイドロ マジェスティック ホテル
52 - 88 Great Western Highway, Medlow Bath, NSW

口コミ

7.8

良い

評価 10 - 681 件の口コミ中 229 件が非常に良い" "
評価 8 - 681 件の口コミ中 234 件が良い" "
評価 6 - 681 件の口コミ中 131 件が普通" "
評価 4 - 681 件の口コミ中 59 件が不満" "
評価 2 - 681 件の口コミ中 28 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

7.2/10

設備とサービス

7.8/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was a classis, being brought back to its former gloryies and a very classy venue. I small item, they played a fairly small looped music throughout the hotels main areas, both morning and evening. Needs to be more varied.
2024 年 4 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 4 月 26 日)
Hi John, thank you for sharing your feedback with us. We're glad to hear you enjoyed the classic charm of our hotel. We appreciate your suggestion regarding the music and will definitely take it into consideration for future improvements. We hope to welcome you back soon!

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Helpful staff. Terrific location. I would recommend this hotel to anyone visiting the Blue Mountains. Beautiful hotel.
2024 年 4 月に 2 泊滞在
Stellaからの返信 (投稿日 : 2024 年 4 月 23 日)
Andrew, thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that you found our staff helpful and enjoyed our terrific location in the Blue Mountains. We appreciate your recommendation and look forward to welcoming you back in the future.

6/10 (普通)

Augusta

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Very cool and nice old building. Construction out front and very limited parking makes getting luggage to the room, especially without a trolley, very difficult. The room was very clean, but very small. Overall, not great for the price, but great for nostalgia.
2024 年 4 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Augusta, thank you for sharing your feedback with us. We appreciate your kind words about our building and cleanliness. We apologize for any inconvenience caused by the construction and limited parking. Your comments are valuable to us as we strive to improve our guests' experience. Thank you again.

8/10 (良い)

Dai

Very nice
2024 年 4 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Dai, thank you for your positive feedback! We're glad to hear you had a nice experience. If there's anything specific you enjoyed or any areas you think we could improve upon, please feel free to let us know. We appreciate your support!

10/10 (非常に良い)

Min

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 4 月 16 日)
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 4 月 12 日)
We’re thrilled to hear you had a positive experience. Is there anything you’d like to share that we can pass along to the team?

10/10 (非常に良い)

Amii

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is iconic and has lovely grounds and views. The staff are extremely helpful and kind.
2024 年 3 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 4 月 5 日)
Amii, thank you so much for your kind words about our hotel! We're thrilled to hear that you enjoyed our iconic property, lovely grounds, and helpful staff. We appreciate your feedback and hope to welcome you back again soon.

10/10 (非常に良い)

Zinet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel , and staff were wonderful and helpful
2024 年 3 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 3 月 14 日)
Hi Zinet, thank you for your kind words about our hotel and staff! We're thrilled to hear that you had a wonderful and helpful experience during your stay. We hope to welcome you back again soon for another fantastic visit.

6/10 (普通)

Jeremy

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Has seen better days. Not very user friendly with some floors accessible by stairs only. Newly painted rooms. Bathrooms in desperate need of refurbishing, old plumbing that smells, aged tiles, taps etc. Furniture in room has stains. The beds are comfortable, they have blackout curtains and aircon. Woken up by staff trying to enter room(!!) Would we stay again, probably not.
2024 年 3 月に 2 泊滞在
Stellaからの返信 (投稿日 : 2024 年 3 月 14 日)
Hi Jeremy, thank you for sharing your feedback with us. We're glad to hear you enjoyed the comfortable beds, blackout curtains, and air conditioning. We apologize for the issues you experienced with the bathrooms and furniture. Your comments are valuable to us as we work to improve our facilities for future guests. We do hope a change of heart and have the opportunity to make it up to you in the near future!

4/10 (不満)

Robert

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
In booking the property one should be told that there is major construction surrounding the property! We also paid extra for our room so we had a view of the valley, which we did, however it was a single window it that was dirty! We also had reserved a king bed but were given a queen! All in all not the stay we had envisioned!
2024 年 3 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 3 月 6 日)
Hi Robert, thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Thank you for your recommendations in relation to the construction. We will address these issues with our team to ensure they are resolved promptly. We appreciate your honesty and hope to have the opportunity to make it right in the future.

8/10 (良い)

Benjamin、South Windsor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed overnight in a heritage view room. The room definitely had the view and was clean and comfy. They are heritage rooms do a bit smaller but everything was there we needed. There is a lot of roadwork occurring just now outside the property but once inside this isn’t a problem.
2024 年 2 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 2 月 12 日)
Hi Benjamin, thank you for your kind review! We're glad to hear that you enjoyed the heritage view room and found it clean and comfy. We apologize for any inconvenience caused by the roadwork outside, but we're happy to know that it didn't affect your overall experience. We appreciate your feedback and we look forward in welcoming back you soon!

10/10 (非常に良い)

Stewart

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the atmosphere, majestic… the people ,service and the food are amazing. Loved every minute. Will return again
2024 年 2 月に 2 泊滞在
Stellaからの返信 (投稿日 : 2024 年 2 月 9 日)
Hi Stewart, Thank you choosing our hotel for your recent stay! We thank you so much for your kind words, It means a lot! We're thrilled to hear that you loved the atmosphere and found our people, service, and food amazing. Thank you for staying with us and we can't wait to welcome you back again soon.

10/10 (非常に良い)

Kerry

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

6/10 (普通)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Pretty overpriced for what is available and what was on offer. Basically a room with a view and that's it. Not bad at all, just not worth the price
2024 年 1 月に 3 泊滞在
Stellaからの返信 (投稿日 : 2024 年 2 月 2 日)
Hi Matthew, thank you for sharing your experience with us. We appreciate your feedback and apologize if the value didn't meet your expectations. We'll take your comments into consideration as we continue to improve our offerings.

10/10 (非常に良い)

Maher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Gareth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet, peaceful with beautiful scenery
2024 年 1 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you, Gareth, for your positive feedback! We're thrilled to hear that you found our location quiet, peaceful, and enjoyed the beautiful scenery. It's our goal to create a serene environment for our visitors. We appreciate your kind words and hope to welcome you back soon.

6/10 (普通)

Matt

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The hydro seems to have lost its charm and become more commercial. To not have guest checked in in that grand entrance and routed to the side bar was disappointing.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Kathy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Felt very special in the beautiful art deco filled public areas & loved the amazing views over the valley from a comfortable lounge seat. Loved the soft, large & cosy bed & privacy of our room. The Pavilion was a nostalgic bonus & great for a lazy afternoon & soaking up the valley views outdoors.
2023 年 12 月に 1 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在

6/10 (普通)

Eva

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
What a maze. 1. The hotel check-in desk is tuck away to one side of the building. 2. Due to road works the entry into the hotel car park is not clear. 3. Needed to walk though a wedding reception and kitchen to get to my hotel room from where I checked in.
2023 年 11 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2023 年 12 月 8 日)
Hi Eva, thank you for sharing your feedback. We apologize for any confusion you experienced with our hotel's layout and parking situation. We appreciate your input and will take it into consideration to improve the overall guest experience.

10/10 (非常に良い)

Rhoyd

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Hydro
We only stayed 1 night, but next time it will be for at least 3 nights. There is so much to see and take in, you need 3 nights. The history here is amazing. Our Barman, (James), who I called Lloyd, (from the barman in the Stephen King book 'The Shining', was a wealth of knowledge. Our meal at the 'Woodcut', was first class. We will be back here to stay in the near future.
2023 年 11 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2023 年 11 月 24 日)
Hi Rhoyd! Thank you for your amazing review! We're thrilled to hear that you had a fantastic experience during your stay. We appreciate your kind words about our knowledgeable barman and the first-class meal at Woodcut. We can't wait to welcome you back for a longer stay soon!

10/10 (非常に良い)

Boris

良かった点 : 清潔度、スタッフとサービス
The hotel and service is excellent but the room condition is a bit older style.
2023 年 11 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2023 年 11 月 24 日)
Hi Boris! Thank you for your feedback and for choosing our hotel. We appreciate your compliments on our excellent service. We understand your concern about the room condition and will take your comments into consideration for future improvements. We hope to welcome you back soon!

10/10 (非常に良い)

Alex、Holder

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This iconic property remains as a memorable stopping point overlooking the Jamison Valley. Luckily we were able to see the valley as the early fog cleared off. We were upgraded to a room viewing the valley due to noise on the road side from construction.
2023 年 11 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2023 年 11 月 16 日)
Hi Alex! Thank you for your kind words about our iconic property. We're thrilled to hear that you enjoyed your stay and were able to witness the beautiful view of the Jamison Valley. We apologize for any construction noise and hope the room upgrade made up for it. We appreciate your feedback!

10/10 (非常に良い)

Michele

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic views, excellent staff. A truly memorable experience
2023 年 11 月に 2 泊滞在
Stellaからの返信 (投稿日 : 2023 年 11 月 16 日)
Hi Michele, thank you for your feedback. We're glad you have had a memorable experience whilst staying with us. We appreciate your comments about our staff. We hope to see you soon

8/10 (良い)

Alana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
History was interesting, outlook and hotel was beautiful. Rooms were small and overpriced, but clean. Lounge room music was like spa music, will put you to sleep. In house Dining options limited.
2023 年 10 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2023 年 11 月 16 日)
Hi Alana, thank you for your feedback. We're glad you found the history and outlook of our hotel beautiful. We appreciate your comments about the cleanliness of our rooms. We'll consider your feedback regarding the lounge room music and in-house dining options.

10/10 (非常に良い)

Julia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is absolutely stunning! It exceeded our expectations. To step back in time into a beautiful world that is preserved in each wonderful room was a real pleasure. The staff were very helpful. It is a million dollar view from all windows. Dining in the Wintergarden Restaurant was excellent, delicious food & perfect service.
2023 年 10 月に 1 泊滞在
Stellaからの返信 (投稿日 : 2023 年 11 月 16 日)
Hi Julia, thank you so much for your wonderful review! We're thrilled that our hotel exceeded your expectations and that you enjoyed the preserved beauty of each room. Our staff is always here to help and we're glad you appreciated the million dollar view from every window. We hope to welcome you back soon!

6/10 (普通)

Nikolai

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The view was very nice. Lots of nice big halls but all are empty. A hall called "Casino" did not have even a poker machine. Not much to do there. Aircon did not work and it was very cold. Very poor. The room was rather small. Position of TV is ridicules. Not on our list for returning there.
2023 年 10 月に 1 泊滞在

6/10 (普通)

Geraldine

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
For the price we paid per night there should have been a mini bar in the room (as stated on website) or at least biscuits with the limited coffee supply. Also no ice facilities in fridge or hotel. Rooms are small and outdated with only a coat of paint over the old furniture. The bed was comfortable. Realise it was a long weekend but shouldn't be told the only option for dinner was the three course meal at $115 per head on top of paying $400 per night for the room. At $12 per bottle of beer that means the hotel is making $288 out of a carton of bottle beer that would cost $60 max to buy is a bit rude. At that price breakfast should have been included. Would be a great facility if you had nothing better than splash cash.
2023 年 9 月に 2 泊滞在

8/10 (良い)

CHERYL

良かった点 : 清潔度、スタッフとサービス
Grounds unkept
2023 年 9 月に 1 泊滞在

8/10 (良い)

suzanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff. Good service. Peaceful
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Raymond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Katelin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A wonderful trip back in time
The whole hotel oozes charm and sophistication – the rooms were comfortable and the staff were always ready to help.
2023 年 9 月に 2 泊滞在

8/10 (良い)

Joe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Suzanne

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Stuart

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在

8/10 (良い)

Brooke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room and bathroom was too small and cramped for $300 / night. The Hydro needs a freshen up. Back veranda overlooking Megalong valley has old tiles and I can see chipped paint. With a freshen up it will be a much nicer stay. No complaints about staff. Restaurant a little pricey.
2023 年 8 月に 2 泊滞在

8/10 (良い)

Phillip

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very spread out
2023 年 8 月に 1 泊滞在

8/10 (良い)

Erich

2023 年 7 月に 1 泊滞在

6/10 (普通)

Derek

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Property is tired, carpets are fraying in areas of room and hallway, bathroom showing signs of mould, our room was on highway side so heard trains leave and bell signal each time train left. To top it off when going to sleep found massive cockroach crawling on side of bed
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

David、Darwin

2023 年 7 月に 2 泊滞在

8/10 (良い)

Roxanne

2023 年 7 月に 1 泊滞在

8/10 (良い)

Rusty

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful historical building. Excellent dining areas. Bedrooms were smaller comparitively however was clean with reasonable amenities.
2023 年 6 月に 1 泊滞在

4/10 (不満)

Peng、Sydney

良かった点 : 清潔度
気になった点 : スタッフとサービス
Lovely interior with beautiful views to the valley. However the lack of soundproofing between rooms and upstairs made relaxing and sleeping impossible. Requested a quiet room but wasnt given one as it was on the ground floor. Managed to change to a quieter room on the upper floor the next day but we were so tired from the lack of sleep the night before so this had ruined our weekend here. Won't be back for sure. Reception were listening to our needs the first ti me.
2023 年 6 月に 1 泊滞在

2/10 (非常に不満)

Vicky

Extremely dissatisfied with the results when Expedia sent one email approving the date change followed by the next email refusing the date change when clearly in the AI agent discussions I clearly requested two dates for rescheduling and the response was that I did not make the date request very bad communication with AI which clearly doesn’t work The reason to change the dates was due to Covid and yet there was no consideration to the fact i was properly conducting myself to inform the hotel
2023 年 5 月に 1 泊滞在

6/10 (普通)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff and dining were very good. Our room was tiny with only a double bed, which made sleeping very uncomfortable. The views made up for the bed.
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Brilliant design and build
2023 年 5 月に 1 泊滞在

4/10 (不満)

Anthony

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
I was so disappointed
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Julie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Hydro Majestic is old world charm and is a beautiful place to stay. The rooms are modern with historic charm. The staff are welcoming and helpful. The sitting area in reception with the large windows was stunning and relaxing. Would definitely recommend staying here.
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Melina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在