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ザ・ヴェール・ホテルの口コミ

2 out of 5
ザ・ヴェール・ホテル
32 High St, Swindon, England

口コミ

8.6

非常に良い

評価 10 - 54 件の口コミ中 32 件が非常に良い" "
評価 8 - 54 件の口コミ中 11 件が良い" "
評価 6 - 54 件の口コミ中 3 件が普通" "
評価 4 - 54 件の口コミ中 6 件が不満" "
評価 2 - 54 件の口コミ中 2 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

7.8/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

2/10 (非常に不満)

William

2023 年 12 月に 1 泊滞在

4/10 (不満)

Derek

2023 年 11 月に 1 泊滞在

8/10 (良い)

Mellanie

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 1 泊滞在

8/10 (良い)

Chris、Northampton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Would definitely stay again.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Kevin

出張
良かった点 : スタッフとサービス、客室の快適度
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Fidel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Well deserved consistently good reviews!
Excellent value for money accommodation, very friendly and attentive staff and great food.
2023 年 10 月に 1 泊滞在

8/10 (良い)

J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Decent stay for decent price
Very handy considering I had last minute trip to Swindon and didn't fancy the drive back to Birmingham at that time of night. Food was excellent and came quickly. Staff were very friendly and helpful. Overwhelming smell of paint didn't make for a great night's sleep but that would just be my luck that night. Overall I'd recommend this place though
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Graham

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Enjoyed stay
Used shower gel bottles left in shower tray. Otherwise everything excellent, friendly and helpful staff good food reasonably priced
2023 年 9 月に 1 泊滞在
The Vale Teamからの返信 (投稿日 : 2023 年 10 月 15 日)
Our apologies Graham, I will feedback to the Housekeeping Team regarding the shower gel bottles. I am glad that you enjoyed your stay with us and choose to come again.Best wishesThe Vale Team

10/10 (非常に良い)

Colin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Team at The Valeからの返信 (投稿日 : 2023 年 10 月 15 日)
Thank you for our 5 Star review Colin. So pleased that you enjoyed your stay with us.Best wishes

8/10 (良い)

Susan

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Needs some maintenance
Lovely room but wifi didn't work, bedside lights didn't work so had to leave the bathroom light on to get around, toilet seat broken and precarious. Could have been brilliant if a little maintenence had been attended to.
2023 年 9 月に 1 泊滞在
The Team at The Vale Hotelからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you for highlighting these issues to us and our apologies for the oversight.. We will arrange to have them looked at.Best wishesThe Vale Hotel

6/10 (普通)

George

2023 年 9 月に 1 泊滞在
The Team at The Vale Hotelからの返信 (投稿日 : 2023 年 9 月 20 日)
We hope you enjoyed your stay.Best wishesThe Vale Hotel

10/10 (非常に良い)

Adele

2023 年 8 月に 1 泊滞在
The Team at The Vale Hotelからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you for a 10 out of 10 rating. We hope you will choose us again soon.Best wishes The Vale Hotel

2/10 (非常に不満)

Yangmei

2023 年 8 月に 1 泊滞在
The Team at The Vale Hotelからの返信 (投稿日 : 2023 年 9 月 20 日)
If you could let us know why you did not appear to enjoy your stay we would always like to see what we can do to improve.

10/10 (非常に良い)

Katy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Vale is a great hotel! I stayed here while walking the Thames Path, and it was a perfect stop-off. My room was immaculately clean and had everything I needed. I was able to check in early, which was great. I am a woman travelling alone and was made to feel very welcome in the bar/restaurant in the evening, and had a delicious meal. Thank you very much!
2023 年 8 月に 1 泊滞在
The Team at The Vale Hotelからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you Katy for a 5 Star Review. We are so pleased you enjoyed your stay and meal with us and hope to see you again soon.Best wishes

4/10 (不満)

Andrew

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
Loud music until 1.30 am
Where to start! The room had several niggles such as no socket near the bed, a mirror standing on the floor instead of on the wall and a timed light in the bathroom that goes off halfway through your shower all of which I could have coped with however on my second night, after being told the bar downstairs was quiet and closed at 11 there was very loud 80's music played until after 1.30am making sleep difficult. My room was not serviced after the first night so I put the sign out requesting the room to be cleaned after the second night, again no cleaning, not even the bin was emptied despite the booking site saying they had daily housekeeping. I am in this area often but will not be returning
2023 年 8 月に 3 泊滞在
The Team at The Vale Hotelからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you Andrew for letting us know how we can improve. On the occasion of your stay we did have a private 70th birthday party held in the bar area. We hope you had a safe journey home.Best wishesThe Vale Hotel

10/10 (非常に良い)

Kevin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
The Team at The Vale Hotelからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you Kevin for a 10 out of 10 Review. We really appreciate you taking the time to do this and hope you will choose to stay with us again soon.Best wishesThe Vale Hotel

10/10 (非常に良い)

Evan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
a few days break
everything suited me just fine
2023 年 8 月に 3 泊滞在
The Team at The Vale Hotelからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you Evan for top marks. So pleased you enjoyed your stay with us.We hope you choose us again soon.Best wishes

10/10 (非常に良い)

Colin

2023 年 7 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 8 月 5 日)
Thank you Colin. So pleased that you enjoyed your stay with us. We hope to see you again soon.Best wishesTaylathe Vale Hotel

10/10 (非常に良い)

Jason

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
To say it was my first time in the Cotswolds area, I was made to feel right at home as soon as I entered the building- Mark is very friendly. Nice pub/restaurant downstairs, and my room was great too- very clean, secure and equipped beyond the necessities for a hotel room. En-suite to the same standard too. There’s also a free 24hour car park behind the building (very safe). Absolutely nothing to complain about- top marks. Would definitely recommend- cheers for the stay!
2023 年 7 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 7 月 28 日)
Thank you Jason for such a lovely review and so pleased you enjoyed your stay. We really appreciate you taking the time to write this for us and hope we we will see you again.Best wishesThe Vale Hotel

10/10 (非常に良い)

David

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Nevin、Haymarket

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Basic but comfortable. Fine Thai restaurant in the rear. Stairs are perilous.
2023 年 7 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 7 月 28 日)
Thank you for giving us 5 out of 5. Glad you enjoyed your stay and hope to see you again.The Vale Hotel

10/10 (非常に良い)

Nyki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely room, great host!
We stayed here as a stop off on the way home from Portsmouth after a motorbike tour of Europe. I contacted the hotel the day before to ask about checking in after 9 just in case and he told me there's be no issue. On arrival we checked in but stayed in the bar to watch the rugby. The owner asked if we'd ate and told us there was a kebab shop next door and we could bring it into the pub. He also let us store our bikes in a shed overnight. Later when we went up to our room I realised it wasn't the bigger room that I had booked, I went down to enquire and was moved to the correct room no problem. The room was gorgeous, roomy and the bed was really comfortable. Definitely recommend here. Thank you
2023 年 7 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 7 月 28 日)
Thank you for our top marks review!! So pleased that you enjoyed your stay with us and hope you will drop by again on your next tour.The Vale Hotel

10/10 (非常に良い)

jennifer

2023 年 7 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 7 月 28 日)
Thank you Jennifer for taking the time to give us 10 out of 10. The Vale Hotel

10/10 (非常に良い)

Carol

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely place
Very friendly, excellent food and service
2023 年 7 月に 1 泊滞在
The Vale Team からの返信 (投稿日 : 2023 年 7 月 7 日)
Thank you for your amazing feedback. We are very glad you enjoyed your stay!Many thanks ,

10/10 (非常に良い)

Debbie

2023 年 7 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 7 月 28 日)
Thank you for your 5 Star review. We really appreciate you taking the time to do this for us.The Vale Hotel

6/10 (普通)

David

カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
No breakfast available Bathroom floor sloped out into the room so carpet smelled mouldy as it was obviously getting frequently damp. Good WiFi in room.
2023 年 7 月に 1 泊滞在
The Vale team からの返信 (投稿日 : 2023 年 7 月 7 日)
Thank you for your feedback. Unfortunately with the building being 16th century the floors are a bit sloped. The building has its quirks. Breakfast options were available in other establishments along the high street which hopefully you enjoyed. We hope you enjoyed your stay.

8/10 (良い)

Bruce

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I loved my stay. Very clean place and the food was fantastic.
2023 年 6 月に 3 泊滞在
Taylaからの返信 (投稿日 : 2023 年 6 月 24 日)
Thank you for a fantastic review. We hope you stay with us again soon.Best wishesTayla and the Team

10/10 (非常に良い)

Jose

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thank you Taylor for being an amazing host!
Thank you to Taylor for looking after me. I arrived late for check-in and Taylor dealt with the check-in procedure. Swiftly led me to the room and explained the early morning exit procedure. Taylor also prepared 2 fabulous espresso martinis. I thoroughly enjoyed my time and the room was very quiet in a quirky period building fused with modern interior.
2023 年 6 月に 1 泊滞在
Team Vale Hotelからの返信 (投稿日 : 2023 年 6 月 24 日)
Thank you for taking the time to give us such lovely feedback. We hope you can stay with us again soon.Best wishesTayla and the Team

10/10 (非常に良い)

Charlotte

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay
Nice hotel in a cute little village with good local amenities. Hotel check in was easy and access in and out was good. Felt nice and private.
2023 年 6 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 6 月 17 日)
Dear Charlotte Thank you for a fantastic review. We hope that you stay with us again soon. Tayla and the Team

6/10 (普通)

Alan

気になった点 : 施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 6 月 9 日)
Thank you for your review, would be great to know what we lost points on so can try and improve.We hope you come and stay again.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice small room - will return. Not an ensuite.
The hotel is very well decorated and cozy. I think the description on the hotels.com website needs to be updated though. When I arrived in the room, the toilet was right next to the bed. It certainly isn’t an “ensuite” as described. I didn’t mind too much, but it did take me aback when I saw it. I would definitely stay again. Great place.
2023 年 6 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 6 月 9 日)
We do have some quirky bedrooms due the listed status of the building, and so glad that you would come again.

10/10 (非常に良い)

Simon

2023 年 5 月に 2 泊滞在
Taylaからの返信 (投稿日 : 2023 年 6 月 9 日)
Many thanks for a great review.We hope you stay again soon.

10/10 (非常に良い)

Lee

2023 年 5 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 6 月 9 日)
Many thanks for a great review.We hope you stay again soon.

10/10 (非常に良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Great value, location and service. Clean and comfortable. Had everything needed in the room.
2023 年 5 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 6 月 9 日)
Many thanks for a great review.We hope you stay again soon.

10/10 (非常に良い)

Frances

2023 年 5 月に 1 泊滞在
Team Vale Hotelからの返信 (投稿日 : 2023 年 5 月 15 日)
Many thanks for such an amazing score.We hope that you come and stay with us again.

10/10 (非常に良い)

Kate

2023 年 4 月に 1 泊滞在
Taylaからの返信 (投稿日 : 2023 年 6 月 9 日)
Many thanks for a great review.We hope you stay again soon.

10/10 (非常に良い)

Mauricio

2023 年 4 月に 1 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 26 日)
Glad you enjoyed your stay, we look forward to welcoming you again soon.

10/10 (非常に良い)

joan

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We had two nights in a comfortable room, spacious...clean with all necessary facilities. Double glazed to prevent disturbance from traffic. Access via metal spiral staircase fire escape could be an issue for less able visitors...but we were fine. Staff helpful. We found an excellent shop/cafe for breakfast further down High St run by 4th generation local family and can recommend the local fish/chip shop. Wouldn't hesitate to return when back in Cricklade area again.
2023 年 4 月に 2 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 26 日)
Glad you enjoyed your stay with us, hope to see you again soon.

10/10 (非常に良い)

Philip

2023 年 4 月に 1 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 26 日)
Glad you enjoyed your stay, we hope to welcome you again soon.

8/10 (良い)

Guzal

2023 年 4 月に 1 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 12 日)
Thank You for your review

10/10 (非常に良い)

Pawel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay !
2023 年 4 月に 1 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 12 日)
Thank you for your review.

8/10 (良い)

Salli

2023 年 4 月に 1 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 12 日)
Thanks for your review

10/10 (非常に良い)

Stephen

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Spot on
Really understanding re my late arrival - staff were great - totally happy!
2023 年 3 月に 1 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 12 日)
So happy we could help with your late arrival, we try to accomodate requested where possible.

4/10 (不満)

Peter

2023 年 3 月に 1 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 12 日)
Thank you for your review.

8/10 (良い)

Saf

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 12 日)
Thank you for your review.

4/10 (不満)

ADRIAN

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Booked a room for 2 nights and did not realise that I would be able to hear the bar from my room. The Hotel is in front of a busy small roundabout. With Cars and lorries clearly using Cricklade as a rat run, the noise was all night. The final and most dangerous aspect of staying at this hotel was the way in which I was expected to leave the building. It was via a tight spiral staircase at the back. This was just about OK when I left the first morning, but checking out with a large heavy suitcase was scary and simply dangerous. I almost fell twice. This was a ridiculous method of exit. For this reason alone I would NEVER use this place again and nor would I recommend it to anyone - unless you are interested in trying to break your neck.
2023 年 3 月に 2 泊滞在
Iainからの返信 (投稿日 : 2023 年 4 月 12 日)
Hi Adrian,I did explian the exit when you checked in, The bar closes most nights before 11pm so I hope it did not disturb you, as for the road noise, we are on abusy road but it generally get quiet by about 10 pm.

10/10 (非常に良い)

alison

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel, food was good, steak was excellent and cooked as wanted. Check in was smooth and efficient.
2023 年 2 月に 1 泊滞在
Iainからの返信 (投稿日 : 2023 年 3 月 22 日)
Glad you enjoyed your stay and the steak. Hope to welcome you again soon.

8/10 (良い)

George

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
For the price i paid, very satisfied with the hote
2023 年 2 月に 2 泊滞在
Iainからの返信 (投稿日 : 2023 年 3 月 22 日)
Glad you enjoyed your stay, hope to welcome you again soon.

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在
Iainからの返信 (投稿日 : 2022 年 12 月 26 日)
Thank you for your review of our hotel, we look forward to welcoming you back again soon. Iain and the team

10/10 (非常に良い)

Jonathan Javier

2022 年 10 月に 1 泊滞在
Iainからの返信 (投稿日 : 2022 年 11 月 14 日)
Thanks for the great review, hope to see you again soon.