I do not recommend renting w Railey, unfortunately they are one of the biggest vacation rental agencies in deep creek. Check in was not until 4, I called the number I was provided to see if we could check in earlier. The girl in the phone said "no problem, we can let you in early." Well when I got to the office to pick up the keys, the lady there would NOT let me check in. I told her the situation and that someone on the phone told me we could but she still wouldn't let me. They need to get on the same page and stops telling their customers different things.
The house- it was big and fit our needs. However, like other reviewers mentioned, the placed was not very clean and needed A LOT of tlc. All the screen doors were off the hinges/broken, it was dusty and floors were sticky. There were a lot of dead bugs everywhere also and no ac. I also thought it was a little ridiculous to have to pick up the keys at an office. This is 2021, get a lockbox/key pad to get into the house rather than making things difficult for customers.
It was nice to have our own dock so that was a plus.
Over all, we probably would not stay here again and will try not to go through Railey again.