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"I booked to stay at this hotel during the flight cancellations that occurred because of the issues between America & Iran. We were advised to quickly book a hotel close to the airport. When we arrived at the hotel, it was before our check-in time, so we were asked to wait until 2pm. About 30 minutes later I got a call and was told to head back to the airport immediately as British Airways was now able to take passengers on the plane. I approached reception staff and explained the situation and told them that I would no longer need the room as I had to return to the airport straight away. Unfortunately, the hotel refused to accept my cancellation and still charged me for the room, even though we never checked in or used it. I understand that hotels have policies, but given the circumstances and a sudden change due to airline disruptions. I was disappointed that there was no flexibility or understanding shown. A little consideration in situations like this would go a long way, especially when travellers are already dealing with the stress of cancelled flights and last-minute changes. Overall, this experience left a negative impression. I hope the hotel reviews how situations like this are handled in the future and shows more understanding toward travellers facing unexpected travel disruptions. I paid £77 for a hotel that i wasn't able to stay in. "

"I was very impressed. Excellent hotel and convenient location. One of the best parts of Guarulhos. Very nice hotel room. "

"The hotel is so beautiful, staff so helpful did their best to understand our request, there’s a 24/7 bar food is good, and close to the hotel. "