外観

ベストウェスタン プラス ハートフォード ロッジの口コミ

2.5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1001 件の口コミ中 638 件が非常に良い" "
評価 8 - 1001 件の口コミ中 258 件が良い" "
評価 6 - 1001 件の口コミ中 64 件が普通" "
評価 4 - 1001 件の口コミ中 20 件が不満" "
評価 2 - 1001 件の口コミ中 21 件が非常に不満" "

9.2/10

清潔度

9.4/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
私は、2度と利用しない。
とにかく施設の老朽が目立つ。 予約画面の「9.0 とても素晴らしい」にダマされた。 洗面から浴室の床は汚れかたはヒドイ。カーテンは外れていて、外から室内が見えてしまう。カーテンを直すようフロントに頼んでも、対応なし。 もっとも、毎日のハウスキーピングを頼んだのに、対応しないホテルなのだから、無理も無いことなのだろう。 朝食は、卵料理をオーダーする形式で、わざわざこのグレードの施設でそんなことをする理由が分からない。ホットミールもなく、ベーグルの類は乾燥してパサパサだ。 全体的に施設の清潔感や従業員の責任感に欠けている。 私は、2度と利用しない。
2023 年 9 月に 2 泊滞在
Krystalからの返信 (投稿日 : 2023 年 9 月 16 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 (非常に不満)

Samantha

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room including the beds were covered in ants and when we told the staff they just shrugged their shoulders and said okay. The hot tub was broken also. Overall the experience was not great. Won’t be staying there anymore which is sad because we use to stay here every time we were down to see family
2024 年 5 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi Samantha!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate you providing insight on what we can do to better meet your needs going foward. On behalf of our entire team, I would like to appologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally and implement improvements to ensure we offer a better experience for guests in the future. I hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 (非常に良い)

joe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First time and staying there, staff and property excellent. Would recommend we will stay there again.
2024 年 5 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 15 日)
Hi Joe!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 (良い)

Keith

良かった点 : スタッフとサービス
Decent
2024 年 5 月に 1 泊滞在
Krystalからの返信 (投稿日 : 2024 年 5 月 24 日)
Hi Keith!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Julian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s a clean and comfortable hotel. The staff was great.
2024 年 5 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Julian!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Deanna

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were great, helpful, and friendly
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 26 日)
Hi Deanna!Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We look forward to seeing you again the next time you are in Sutherlin Oregon!

8/10 (良い)

Erin

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed in a room meant for pets. And there was a pretty strong chemical smell. I woke up with a decent headache that was gone as soon as I left. My husband and son never were affected though. Otherwise it was clean and quiet. My son loved the pool. And breakfast was very good. Thank you!
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Erin!Thank you for the great review about your recent stay with us at The Best Western Plus Hartford Lodge in Sutherlin Oregon.We apologize about the odor. I will review with my team to ensure we are making improvements for the future. Thank you for letting us know so that we can improve our process.We look forward to seeing you again the next time you are passing through Sutherlin Oregon!

10/10 (非常に良い)

Samantha

2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 11 日)
Hi Samantha!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Ray

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean, nice sized room.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Ray!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH HotelGroup’s We Care Clean TM initiative and ensuring our guests have a safe and comfortable stay.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

John、Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The check in process was excellent.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi John!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 (非常に良い)

Robert、Parksville

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good stay. Well lit parking. So much thst darking curtians do not keep it all out.
2024 年 3 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Robert!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Corey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We have stayed here many times, very convenient, friendly staff, delicious breakfast!
2024 年 3 月に 1 泊滞在
Front Desk Agentからの返信 (投稿日 : 2024 年 3 月 7 日)
Hi Corey!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Jami

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 2 月 27 日)
Hi Jami!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

2/10 (非常に不満)

Donny

2024 年 2 月に 3 泊滞在
Management からの返信 (投稿日 : 2024 年 2 月 26 日)
Hi Donny!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Can you provide us any feedback on what we can do to make improvements for the future?On behalf of our entire team, I would like to appologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally and implement improvements to ensure we offer a better experience for guests in the future. I hope you consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 (良い)

Misty

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a nice place to stay, worked out well for us. It was a bummer the pool and hot tub were closed for service.
2024 年 2 月に 1 泊滞在
Best Western Plus Hartford Lodge からの返信 (投稿日 : 2024 年 2 月 16 日)
Hi Misty! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus. On behalf of our entire team, I would like to appologize for the inconvenience of our temporary pool closure. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally and implement improvements to ensure we offer a better experience for guests in the future. I hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

Sheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Sheryl!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 (非常に良い)

Corey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stop here when we're traveling along I 5. It's easy access from the freeway yet quiet. Clean, safe, good breakfast and a few dining options in town.
2024 年 1 月に 1 泊滞在
Best Western Plus Hartford Lodge からの返信 (投稿日 : 2024 年 2 月 1 日)
Hi Corey! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 (良い)

JTaiya

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Best Western Plus Hartford Lodge からの返信 (投稿日 : 2024 年 2 月 1 日)
Hi JTaiya! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Is there any specific feedback you can provide us so that we can turn 4's into 5's?Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 (良い)

Jamie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff. Clean and quiet property.
2024 年 1 月に 1 泊滞在
Front Desk Agent からの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Jamie!Thank you for the great scores on our review! Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

JoAnna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 1 月 27 日)
Hi JoAnna!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Pamela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For the town of Sutherland, this is the best place to stay… for us closest to my son’s house and very comfortable.
Front Deskからの返信 (投稿日 : 2024 年 1 月 27 日)
Hi Pamela,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

gabriella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice surprise
2024 年 1 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 1 月 16 日)
Hi Gabriella!Thank you for the great scores on our review. We are so pleased that you enjoyed your stay with us. We look forward to providing you with the same exceptional customer service the next time you are in Sutherlin Oregon!

8/10 (良い)

Amanda

2023 年 12 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 1 月 16 日)
Hi Amanda!Thank you for the great scores on our review. We are so pleased that you enjoyed your stay with us. We look forward to providing you with the same exceptional customer service the next time you are in Sutherlin Oregon!

10/10 (非常に良い)

Rita

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Checking in was fast and painless, and the person who checked us in was very knowledgeable and took the initiative to tell us everything we needed to know, our amenities, etc. Room was great, roomy, hot water immediately, clean, quiet, and very very comfortable bed with TONS of pillows which we loved. This is a great stopping point!
2023 年 12 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 1 月 1 日)
Hi Rita!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happy New Years Wishes!

10/10 (非常に良い)

Dan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean property with a fantastic omelet breakfast. Thanks Sergio!
2023 年 12 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 12 月 30 日)
Hi Dan!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.Sergio is an invaluable part of our team and I am sure he will be thrilled to hear that he helped to make your stay one to remember! It always makes us feel extra special when you remember our names.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Front Desk からの返信 (投稿日 : 2023 年 12 月 18 日)
Hi Jason!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

8/10 (良い)

Toshiyuki

良かった点 : 清潔度
Front Deskからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Toshiyuki!Thank you for the 4 out 5 review.We are so glad that you enjoyed your stay with us at the Best Western Plus Hartford Lodge!We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 (非常に良い)

Marisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Put this hotel on your roadtrip list
Extremely clean hotel with friendly staff and comfortable room. Complimentary made-to-order hot breakfast—yummy ham & cheese omelette and plenty of hot coffee. Highly recommend!
2023 年 12 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 12 月 5 日)
Hi Marisa!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

10/10 (非常に良い)

Sandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I travel to Sutherlin, OR several times a year but this is the first time we've stayed at this hotel. We were very impressed. It is clean and quiet. It isn't directly on the main road and the parking area is a little bit secluded. The beds are very comfortable. Shower is awesome. Loved the huge number of TV channels. Staff is excellent and breakfast is one of the best we've ever had at a hotel. We will definitely make this our "go-to" place in the future.
2023 年 11 月に 3 泊滞在
Krystalからの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Sandra!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. On behalf of our entire team we are thrilled to hear that we will be your "go-to" place! We truly look forward to seeing you in the future so we have the another chance to with provide you with exceptional customer service!Happiest Holiday Wishes!

10/10 (非常に良い)

Kathryn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Kathryn!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

4/10 (不満)

Elizabeth

良かった点 : スタッフとサービス
気になった点 : 清潔度
2023 年 11 月に 1 泊滞在
Krystalからの返信 (投稿日 : 2023 年 12 月 16 日)
Hi Elizabeth!On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Happiest Holiday Wishes!

8/10 (良い)

Darla

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was nice and clean. Quiet, surprising since it was by the highway.
2023 年 11 月に 3 泊滞在
Krystalからの返信 (投稿日 : 2023 年 11 月 27 日)
Hi Darla!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Robert

2023 年 11 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 12 月 16 日)
Hi Robert!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Krystalからの返信 (投稿日 : 2023 年 11 月 17 日)
Hi Craig!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Kathryn

カップルで旅行
This out of the way motel in Sutherlin is the best kept secret on I-5! The amenities are very nice, the beds are excellent, it’s quiet and very clean plus the breakfast offering is outstanding; they have a grill chef who serves real eggs (none of this powered egg buffet style stuff!) This place may not be fancy but the price is a bargain
2023 年 11 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2023 年 11 月 15 日)
Hi Kathryn!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Kathyrn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Front Desk からの返信 (投稿日 : 2023 年 11 月 13 日)
Hi Kathryn!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Danielle

2023 年 11 月に 1 泊滞在
Krystalからの返信 (投稿日 : 2023 年 12 月 5 日)
Hi Danielle!Thank you for the great score about your recent at our hotel, the Best Western Plus Hartford Lodge. We are so pleased that you enjoyed your stay with us. We truly look forward to seeing you again the next time you are in Sutherlin Oregon. Happiest Holiday Wishes!

10/10 (非常に良い)

Mary

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable, clean, quiet hotel
Great overnight stay for a business trip to Roseburg. Comfortable, clean, spacious rooms, great shower, and very good breakfast. I will stay here again.
2023 年 10 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2023 年 11 月 10 日)
Hi Mary!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Carole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay!
The room was great! It was clean, roomy, and quiet. I loved how the cleaning staff took the time to fold the towels and wash cloths to jazz up the batheoom. Nice touch! We also enjoyed the made-to-order omelets. They were yummy! When we come to Roseburg to see our son, this is where we'll be staying.
2023 年 10 月に 2 泊滞在
Krystalからの返信 (投稿日 : 2023 年 11 月 10 日)
Hi Carole!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

4/10 (不満)

Byron

気になった点 : スタッフとサービス、施設のコンディションと設備
Disappointed
Not as advertised. No bakery and food service only in the morning. The front desk clerk was not friendly and check in was unwelcoming. Once I settled into my so, so room, I poured myself a cup of wine into a supposedly sanitized cup and it had a hole in it. Wine went everywhere. What a mess. Next cup had hair stuck to the rim. Went to the front desk to report the situation and still unfriendly clerk said “sorry about that” and “ we have wine for sale.” Nothing about getting me new cups. Bottom line, disappointing and the worst place so far on roadtrip.
2023 年 10 月に 1 泊滞在
Krystalからの返信 (投稿日 : 2023 年 10 月 29 日)
Hi Byron!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 (良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Ok Stay
A bit dated but the room was comfortable & bed was very comfortable. Great breakfast they provided.
2023 年 10 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 10 月 28 日)
Hi Elizabeth!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are in the process of making the necessary improvements to refresh our property.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 10 月 28 日)
Hi Gary!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge..We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 (良い)

Bill

良かった点 : スタッフとサービス
2023 年 10 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 10 月 28 日)
Hi Bill!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Robert

2023 年 10 月に 1 泊滞在
Krystalからの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Janice

2023 年 10 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 10 日)
Hi Janice!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so pleased that you enjoyed your stay with us at The Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Joseph Keith

2023 年 10 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 10 月 11 日)
Hi Joseph!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Diane

Clean rooms. Friendly staff. Certain items in rooms and around premises are very noisy so I have learned to ask for room away from laundry and ice machines. Some fridges are unbearably noisy and I have had to unplug.
2023 年 10 月に 1 泊滞在
Krystalからの返信 (投稿日 : 2023 年 10 月 9 日)
Hi Diane!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. I sincerely apologize about the surrounding noise. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. Sleep is an important factor in this! We are more than happy to move you rooms or find some type of solution for you! We truly look forward to seeing you again in the future!

8/10 (良い)

Faith

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ability to charge car. Great breakfast convienant location and able to bring pets.
2023 年 9 月に 1 泊滞在
Krystalからの返信 (投稿日 : 2023 年 10 月 8 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Lucas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Krystalからの返信 (投稿日 : 2023 年 10 月 4 日)
Hi Lucas!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 (非常に良い)

Lisbeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Plus is about right
Such a nice place, I want to go back already. Receptionist Tina was amazing, Chef Sergio Top Class, very friendly and attentive personnel. Will recommend it 100 %. #thankyoubestwesternplus
2023 年 9 月に 1 泊滞在
Krystalからの返信 (投稿日 : 2023 年 9 月 27 日)
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. Tina and Sergio are both invaluable part of our team and I am sure they will be thrilled to hear that they helped to make your stay one to remember! It always makes us feel extra special when you remember our names.We cant wait to see you again the next time you are in Sutherlin Oregon so we have another chance to provide you with exceptional customer service!