Dear Valued Guest, Mr/Mrs. Hideyuki, Welcome to the Neighborhood! Thank you for staying with us at Verwood Hotel & Serviced Residence Surabaya and taking time out of your busy schedule to leave a valuable review. First of all, we would like to express our deepest regret of the unpleasant experience you had during your stay with us. We have taken utmost attention to your comments and will make sure that all these problems are rectified immediately. We sincerely hope to welcome you back in the near future to restore your trust in Verwood Hotel & Serviced Residence Surabaya. Sincerely, Sukamto General Manager

Warm greetings from Somerset Surabaya Hotel & Serviced Residence, and thank you for your very positive feedback concerning your recent stay, Mike! We are delighted that in particular, you enjoyed our extensive breakfast buffet and live band at Piramid Bar. On your next visit to Surabaya, we look forward to welcoming your return to Somerset. Regards, Bryan Loh, Residence Manager

Thank you for your recent stay at Somerset Surabaya Hotel & Serviced Residence, hiroshi, and for taking the time and effort to share your insights. Kindly be advised that we request a deposit upon check-in to cover any incidental expenses incurred during your stay, which include not just mini-bar, but also such items as telephone calls and meals. This is a standard practice at hotels, and ensures that there is no inconvenience caused to our guests when they check out. I am pleased to share that our breakfast buffet, while already extensive, has been further enhanced, to provide an even wider selection of hot dishes, as well as dessert and salad items. We hope to welcome your return soon. Regards, Bryan Loh Residence Manager

Dear SN, thank you so much for your recent stay at Somerset Surabaya Hotel & Serviced Residence, and for taking the time to share your insights concerning your experience. We are delighted that our spacious and cosy accommodation, extensive facilities and tasty food enhanced your stay. Somerset is indeed very blessed with a strategic location, with an extensive variety of restaurants at our doorstep on Jalan Raya Kupang Indah, as well as being the nearest hotel to the Tollway, for easy access to Juanda Airport and the outlying (industrial) areas. Approximately 5 minutes' walk from our front gate is Greengrocer supermarket, which stocks a range of items including fresh fruit and meat, as well as desserts and toiletries. Thank once again for making Somerset your home in Surabaya, and we look forward to welcoming your return soon. Regards, Bryan Loh Residence Manager

Thank you for your positive rating of your recent experience at Somerset Surabaya - we hope that we will have the opportunity to welcome your return, and provide you with an even more enjoyable stay. Regards, Bryan Loh Residence Manager

Thank you so much for your recent stay with us here at Somerset Surabaya, and for your very encouraging feedback - we are delighted that you enjoyed our spacious, quiet and comfortable rooms - perfect for a good night's sleep! We look forward to welcoming you back soon! Regards, Bryan Loh Residence Manager

Thank you so much for your feedback, koji. Please be assured that every precaution is taken to safeguard the integrity of our guests' privacy and payment information. We will investigate and rectify any airconditioning issue immediately. Yours sincerely, Bryan Loh Residence Manager

Hello Maulana, thank you so much for staying with us, and for your lovely feedback. We hope to see you again soon! Regards, Bryan Loh Residence Manager

Thank you for sharing your insights concerning your stay! We are delighted that our very convenient location enhanced your visit, together with our comprehensive facilities. Wishing you safe travels always. Regards, Bryan Loh Residence Manager

Thank you very much for your very kind review of our property - we are proud of our large team of friendly and long-serving staff, who take good care of our guests. We look forward to seeing you again soon! Regards, Bryan Loh Residence Manager

Thank you so much for your positive comments and I am sure my colleagues and I will be motivated to do even better for our guests. Looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence.

Thank you so much for your positive review and yes, indeed the location of our hotel is very convenient for our guests. We are near to the highway toll and besides our Terakota Cafe that serves buffet for breakfast, lunch and dinner there are also many restaurants located just outside the hotel. Thank you once again for staying with us and your positive review. Best regards.

Thank you for your positive review about our staffs and the restaurants. All the hotel rooms were also renovated and provide a very comfortable stay. Thank you once again and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. Best regards.