Sungai Jawi Vacations from ￥19,924

Room key didnt work, cleaner let me in. Rather than send me a new key up, i had to go down. No juice in bar, could if got from another bar or restaurant. Card reader in bar not working had to send porter to room to pay. Pool bar unattended. Room service pizza terrible and cant put on room charge and again card reader issues.

This property is looking fairly tired. We had a superior room with incredible views and lovely high ceilings, so the room was spacious and easy to relax in. It is, however, in need of some maintenance - chipped laminate, water damaged skirtings etc. The staff are exceptional, very friendly and helpful, super respectful. There was one waiter in particular we would like to give a shoutout to - my apologies for misspelling his name, which I believe is Jhorarule - he was absolutely lovely; even if he wasn’t serving us himself, he would come over and say hello and make sure we were okay. It was the staff who really made our stay so much better.

They are a great team of staff. Greetings & with a friendly smiles make the whole experiences wonderful. - They are attentive. - The unique & wonderful design of the hotel is cosy & warm welcoming. - Great location. The only minus piont is the limited parking lots.

Our stay at Eastin Hotel Penang was excellent. The hotel provided a comfortable, clean, and quiet environment, and its proximity to Queensbay Mall was very convenient. A special commendation goes to Ms Azura, whose consistent warm welcome and cheerful demeanor significantly enhanced our breakfast experience. The breakfast itself was already among the best we have encountered. Additionally, Dave, the chef at the warm food counter, consistently prepared exceptionally fluffy and moist omelets. Mr. Shakib, a member of the executive lounge service crew, was remarkably attentive. He was the first to proactively inquire if we required any alcoholic beverages or beer, beyond those available at the self-service drink counter. Our housekeeper, Jitender, also deserves recognition. He always greeted us with enthusiasm and diligently ensured that everything was in order throughout our stay. We look forward to returning to Eastin Hotel Penang on our next visit to the area.