バー (施設内)

ホリデイ イン サドベリー IHG ホテルの口コミ

3 out of 5

口コミ

8.4

とても良い

評価 10 - 1002 件の口コミ中 451 件が非常に良い" "
評価 8 - 1002 件の口コミ中 353 件が良い" "
評価 6 - 1002 件の口コミ中 113 件が普通" "
評価 4 - 1002 件の口コミ中 52 件が不満" "
評価 2 - 1002 件の口コミ中 33 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Taylor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Friendly staff, clean hotel and room, comfy beds, good wifi and tv. Ugly area (that's just Sudbury though), view from the room was an ugly parking lot lol
2024 年 5 月に 1 泊滞在

8/10 (良い)

Katz

カップルで旅行
We reserved and when we got there we add another 100$ to pay as a security deposit we’re still waiting on that money to be refunded. Our door wouldn’t shut on its own we had to close it and the jacuzzi tub only had one setting.

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed there previously for hockey tournaments and was very happy so when my son was doing the marathon I immediately knew that was where we wanted to stay. The rooms are great, clean and the beds are so very comfortable. We would go there again for sure.
2024 年 5 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Susan,Thank you for your wonderful review and for choosing to stay with us again at the Holiday Inn Sudbury. We're delighted to hear that you had such a positive experience during your previous stays and that you chose us for your son's marathon.It's great to know that you found our rooms to be clean and our beds very comfortable. We strive to provide a consistent and pleasant experience for all our guests, whether they're here for sports events or other activities.We look forward to welcoming you back for future stays. Best of luck to your son in his marathon and any future tournaments!Warm regards,Yours in hospitality,

4/10 (不満)

Paula

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jill、Palm Harbor

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Recommend the upgraded king mini suite, was very nice.
2024 年 5 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Jill,Thank you for your wonderful review and recommendation! We’re thrilled to hear that you enjoyed your stay in our upgraded king mini suite. Your feedback is greatly appreciated, and it’s fantastic to know that the room met your expectations.We look forward to welcoming you back to the Holiday Inn Sudbury in the future. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regards,Yours in hospitality,

10/10 (非常に良い)

Jacques

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Respect
2024 年 5 月に 2 泊滞在

8/10 (良い)

Adrianne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff is friendly and accommodating. Worked it out that I could have my two rooms near each other.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Harry

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Harry,Thank you for your wonderful 5/5 rating on Expedia! We're delighted to know that you had such a positive experience during your stay at the Holiday Inn Sudbury.Your satisfaction is our top priority, and it’s great to see that our efforts met your expectations. If there’s anything specific you enjoyed or any suggestions you have for us, we’d love to hear from you.We look forward to welcoming you back on your next visit to Sudbury.Warm regards,Yours in hospitality,

6/10 (普通)

Georgina

ペット同伴の旅行, 出張, 家族旅行
良かった点 : 清潔度
Decent property. Pet friendly was much appreciated option.
2024 年 5 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Georgina,Thank you for taking the time to share your feedback about your stay at the Holiday Inn Sudbury. We're glad to hear that you appreciated our pet-friendly option and found our property decent.We always strive to provide a comfortable and enjoyable experience for all our guests, including our furry friends. If there are any specific areas where you feel we could improve, please don't hesitate to let us know. Your feedback is invaluable in helping us enhance our services and facilities.We hope to have the opportunity to welcome you and your pet back for an even better stay in the future.Warm regards,Yours in hospitality,

4/10 (不満)

Dany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When I got to the room and checked the beds there was a used napkin with sauce on it brought it to the front desk and the manager refunded me and offered a room change.
2024 年 5 月に 2 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Dany,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered upon discovering the used napkin in your room. This is certainly not the level of cleanliness we strive to maintain, and we deeply regret that your stay was impacted as a result.We're glad to hear that our front desk team and manager were able to promptly address the issue by refunding you and offering a room change. Your satisfaction and comfort are our top priorities, and we appreciate your understanding in this matter.Please know that we have addressed this incident with our housekeeping team to prevent similar occurrences in the future. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Warm regards,Yours in hospitality,

10/10 (非常に良い)

Daniel

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent Sudbury accommodations, competitive pricing, quiet, well located, great amenities
2024 年 5 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Daniel,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Sudbury. We are delighted to hear that you found our accommodations excellent, our pricing competitive, and our location convenient. It's fantastic to know that you enjoyed our quiet atmosphere and found our amenities to your liking.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Yours in hospitality,

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a small problem and the maintenance man was there within 5 minutes
2024 年 4 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear James,Thank you for sharing your positive experience from your recent stay at the Holiday Inn Sudbury. We're delighted to hear that our maintenance team was able to promptly address any issues you encountered during your time with us.Ensuring our guests' comfort and satisfaction is our top priority, and we're glad that our team was able to swiftly resolve the problem you encountered. If you ever need any further assistance during your future stays, please don't hesitate to reach out to us.We appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay whenever your travels bring you to Sudbury.Warm regards,Yours in hospitality,

10/10 (非常に良い)

Francine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Courteous staff
2024 年 4 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Francine,Thank you for your wonderful review! We're delighted to hear that you found our staff to be courteous during your stay at the Holiday Inn Sudbury. Providing exceptional service is one of our top priorities, and we're thrilled that our team made a positive impression on you.We hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Yours in hospitality,

10/10 (非常に良い)

Jaxon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pretty clean. Very very nice suite. Great staff and great breakfast.
2024 年 4 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jaxon,Thank you for sharing your experience with us on Expedia! We're thrilled to hear that you enjoyed your stay at the Holiday Inn Sudbury.It's wonderful to know that you found your suite to be very nice and that you appreciated our clean facilities. Our team works hard to provide exceptional service, and your kind words about our staff are truly appreciated. We're also glad to hear that you enjoyed our breakfast offerings.We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Yours in hospitality,

10/10 (非常に良い)

Simranjit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

Warren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 4 月に 1 泊滞在

8/10 (良い)

Luis

カップルで旅行, 家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were comfortable and generally speaking clean. The overall facility was substandard on cleanliness and overall state of condition.
2024 年 4 月に 2 泊滞在

8/10 (良い)

lachlan

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
hotel and property old and in need of repair and upgrade
2024 年 4 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Lachlan,Thank you for sharing your feedback regarding your recent stay at the Holiday Inn Sudbury. We appreciate your candid comments.We understand your concerns about the age of our property and any areas that may require repair or upgrades. Please know that we take all guest feedback seriously, and we are constantly working to improve and maintain our facilities to ensure a comfortable stay for our guests.Your feedback serves as valuable insight for our ongoing efforts to enhance the guest experience, and we will certainly take your comments into consideration as we plan for future improvements.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Yours in hospitality,

10/10 (非常に良い)

Leonard

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在

8/10 (良い)

Reuben

良かった点 : 清潔度、スタッフとサービス
things were clean, breakfast was good
2024 年 4 月に 2 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Reuben,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Sudbury. We're delighted to hear that you found our facilities clean and enjoyed the breakfast offerings.Your satisfaction is our priority, and we strive to maintain high standards of cleanliness and provide delicious breakfast options for our guests. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Warm regards,Yours in Hospitality,

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

6/10 (普通)

Joanne

小さなお子様連れの家族旅行
Pool was out of service with nothing posted when i booked....my granddaughter was very disappointed
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Ahmad

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome front line staff
2024 年 4 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Ahmad,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had an excellent experience with our front-line staff during your recent stay at the Holiday Inn Sudbury. Providing outstanding service is our top priority, and we're thrilled that our team made your visit memorable.Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you to Sudbury.Best regards,Yours in hospitality,

10/10 (非常に良い)

Douglas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
overall satisfactory
2024 年 3 月に 2 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Douglas,Thank you for taking the time to share your feedback following your recent stay at the Holiday Inn Sudbury. We're delighted to hear that your experience was overall satisfactory.If there's anything specific you feel we could improve upon or any additional feedback you'd like to share, please don't hesitate to reach out. Your input is valuable to us as we continually strive to enhance the guest experience.We hope to have the pleasure of welcoming you back again in the future for an even more enjoyable stay.Warm regards,Yours in hospitality,

6/10 (普通)

Myles

出張
良かった点 : 清潔度、施設のコンディションと設備
House keeping showing up at 8am is far too early. Shower in that particular room only had 1 temperature and it was extremely hot.
2024 年 3 月に 2 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Myles,Thank you for taking the time to share your feedback following your recent stay at the Holiday Inn Sudbury.We apologize for any inconvenience caused by our housekeeping staff arriving at 8 am. Hospitality standard housekeeping shifts typically begin as early as 7:30am to accommodate our guests' schedules, but we understand that this timing may not be suitable for everyone. Please know that guests can avoid any early checks by housekeeping by putting the do not disturb sign on your door. This will ensure that no housekeeper knocks on your door until you remove the sign or until check out time.Additionally, we apologize for the issue you experienced with the shower temperature in your room. Our maintenance team is actively investigating this matter to ensure that the water temperature is adjusted to provide a comfortable shower experience for our guests.We appreciate your feedback and hope that you will consider staying with us again in the future. Should you encounter any issues during your stay, please do not hesitate to contact the front desk so that we may promptly address them and ensure a more comfortable and satisfactory experience for you.Warm regards,Yours in hospitality,

8/10 (良い)

Tanya、Mississauga

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was clean and convenient.
2024 年 2 月に 2 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Tanya,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Sudbury. We're delighted to hear that you found our property clean and convenient.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Yours in hospitality,

8/10 (良い)

Martha F

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to where we wanted to be,
2024 年 3 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Martha F,Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Sudbury. We're pleased to hear that our hotel's location was convenient for your needs.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Yours in hospitality,

8/10 (良い)

William

2024 年 3 月に 1 泊滞在

8/10 (良い)

Adam

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Doris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Second time at this place. Very pleased again
2024 年 3 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Doris,Thank you for taking the time to leave a 5/5 review of your recent stay at the Holiday Inn Sudbury on Expedia! We're thrilled to hear that you were pleased with your stay for the second time.Your continued support means a lot to us, and we look forward to welcoming you back for many more enjoyable stays in the future!Warm regards,Yours in hospitality,

10/10 (非常に良い)

Karine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The pool need a little bit of love but overall, would stay here again
2024 年 3 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Karine,Thank you for taking the time to leave a 5/5 review of your recent stay at the Holiday Inn Sudbury on Expedia! We're glad to hear that you enjoyed your stay overall and that you would consider staying with us again.We appreciate your feedback regarding the pool, and we will certainly take it into consideration as we continuously strive to improve our facilities for the comfort and enjoyment of our guests.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Yours in hospitality,

10/10 (非常に良い)

Dan

良かった点 : 清潔度、施設のコンディションと設備
clean
2024 年 3 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Dan,Thank you for taking the time to leave a 5/5 review of your recent stay at the Holiday Inn Sudbury on Expedia! We're delighted to hear that you found our hotel to be clean during your visit. Providing a clean and comfortable environment for our guests is a top priority for us.We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Yours in hospitality

10/10 (非常に良い)

Keith

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Selected the King suite. What a great room, loads of spece and great amenities.
2024 年 2 月に 3 泊滞在
Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Paul,Thank you for taking the time to leave such a wonderful 5/5 review of your stay at The Holiday Inn Sudbury on Expedia! We're thrilled to hear that you enjoyed the King suite and found it to be spacious with great amenities. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Yours in hospitality,

10/10 (非常に良い)

Kyle

出張, グループ旅行
良かった点 : 設備とサービス
All around great experience!
2024 年 2 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Kyle,Thank you for taking the time to leave such a positive review of your stay at The Holiday Inn Sudbury on Expedia! We're thrilled to hear that you had an all-around great experience during your time with us. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Yours in hospitality

8/10 (良い)

Guy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed our stay and would recommend this hotel
2024 年 2 月に 2 泊滞在
The Holiday Inn Management Teamからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guy,Thank you for taking the time to share your experience with us on Expedia. We're pleased to hear that you enjoyed your stay at The Holiday Inn Sudbury and that you would recommend our hotel. Your recommendation means a lot to us, and we appreciate your feedback.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Yours in hospitality

10/10 (非常に良い)

Kristen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great. Very clean
2024 年 2 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Kristen,Thank you for your wonderful review on Expedia! We're delighted to hear that you had a great stay and found our hotel to be very clean. Providing a clean and comfortable environment for our guests is a top priority for us, and we're thrilled that we met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back to The Holiday Inn Sudbury in the future.Warm regards,Yours in hospitality

10/10 (非常に良い)

Zachary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Zachary,Thank you so much for your fantastic 5/5 review on Expedia! We're thrilled to hear that you had a great stay at The Holiday Inn Sudbury. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon.Warm regards,Yours in hospitality

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service. Very easy check-in and check-out
2024 年 2 月に 2 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Jessica,Thank you for taking the time to share your experience with us on Expedia. We're thrilled to hear that you enjoyed excellent service and found our check-in and check-out process to be very easy. Your kind words mean a lot to us, and we appreciate your feedback.We look forward to welcoming you back for another exceptional stay at The Holiday Inn Sudbury.Warm regards,Yours in hospitality

10/10 (非常に良い)

Derrick

2024 年 2 月に 1 泊滞在

8/10 (良い)

Alyssa

2024 年 2 月に 2 泊滞在

6/10 (普通)

krista

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I got a suite and expected more then a couch and lamp in a room. Very un inviting. Not worth the extra money
2024 年 2 月に 1 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Krista,Thank you for choosing to stay at the Holiday Inn Sudbury and for sharing your feedback with us. We appreciate your perspective and apologize if your experience did not meet your expectations.We regret to hear that the suite you booked did not fully meet your expectations. Providing comfortable and inviting accommodations is important to us, and we apologize if you found the room lacking in amenities. Your feedback regarding the suite's furnishings will be reviewed by our management team for further consideration and improvement.We understand your disappointment and apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we will use your feedback to make necessary adjustments to enhance the experience for our guests in the future.We appreciate your patronage and hope to have the opportunity to welcome you back to the Holiday Inn Sudbury for a more enjoyable stay in the future.Warm regards,Yours in hospitality

10/10 (非常に良い)

Myles

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great restaurant in the hotel. Amazing service. Very clean
2024 年 2 月に 2 泊滞在
The Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Myles,Thank you for sharing such wonderful feedback about your recent stay at Holiday Inn Sudbury. We are thrilled to hear that you had an exceptional experience with us.We are delighted that you enjoyed dining at our restaurant and found the service to be amazing. Our team takes great pride in providing top-notch service to all our guests, and it is rewarding to know that their efforts made a positive impact on your stay.Maintaining a clean and comfortable environment for our guests is a top priority for us, so we are pleased to hear that you found our hotel to be very clean. We strive to uphold high standards of cleanliness and hygiene throughout our property to ensure a pleasant and safe experience for all our guests.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back to Holiday Inn Sudbury in the future and providing you with another fantastic experience.Warm regards,Yours in hospitality,

8/10 (良い)

Charlotte、Fort Albany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
The Holiday Inn Management Teamからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Charlotte,Thank you for choosing to stay at Holiday Inn Sudbury and for taking the time to rate your experience. We are delighted to see that you rated us 4 out of 5 stars on Expedia.Your satisfaction is our top priority, and we are thrilled to know that you had a positive overall experience during your recent visit.We would greatly appreciate any additional feedback or comments you may have about your stay, as this helps us to continually improve our services and amenities for future guests.Once again, thank you for choosing Holiday Inn Sudbury. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Yours in hospitality.

6/10 (普通)

Shawn

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Good Hotel with some issues
I stay at the holiday Inn a lot when in Sudbury. It is a good place to stay but on this trip the room was a little less than perfect. It was all little things, but it added up to a 3-star review. The outlet near the bed was emitting a high-pitched sound that was loud enough to hear while in bed. The outlets were so loose that things would not stay plugged in. The outlet near the desk did not work so I had to plug in my computer further away. The lamp shade was damaged. In the shower the rack was falling off same with the towel hook. Just little things that can be fixed quickly. I would stay here again. Staff were excellent!
2024 年 1 月に 2 泊滞在
Holiday Inn Sudbury Management Teamからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Mr. Collins,Thank you for choosing to stay at Holiday Inn Sudbury and for taking the time to share your feedback with us. We appreciate your continued patronage and value your input as it helps us to improve the experiences of our guests.We regret to learn of the issues you encountered during your recent stay. Your comfort and satisfaction are of utmost importance to us, and we apologize for any inconvenience caused. We encourage our guests to contact the desk during their stay with any concerns, issues and requests, providing an opportunity to ensure your stay is comfortable and satisfactory. However, we take all feedback seriously and have taken immediate action to address the issues you raised. We are pleased to hear that despite the challenges you experienced, you found our staff to be excellent. Providing exceptional service is our top priority, and we are grateful for your recognition of our team's efforts.We hope to have the opportunity to welcome you back on your next trip to Sudbury. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Thank you again for your feedback and for choosing Holiday Inn Sudbury.Warm regards,Yours in hospitality

8/10 (良い)

Normand

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
All good but the washroom shower wasn’t as clean as it should have and sink ! And shower door did not have a guard as water leaked a bit on floor and toilet paper holder is stripped and crooked!
2024 年 1 月に 1 泊滞在
Guest Services, Holiday Inn Sudburyからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Normand,Thank you for taking the time to share your feedback with us following your recent stay at the Holiday Inn Sudbury. We sincerely appreciate your generous 4/5 rating.We are pleased to hear that overall your experience was positive. However, we apologize for any inconvenience you encountered with the cleanliness of the bathroom and the issues with the shower door, sink, and toilet paper holder. Your comments are invaluable to us as we continuously strive to improve our services and ammenities.We encourage our guests to reach out to our front desk during their stay to address any concerns promptly. Our dedicated staff is here to ensure your comfort, and we are more than happy to assist with the issues you mentioned. If you would like to contact us directly at the hotel to provide us with your stay details we can look into the room and ensure that the feedback you provided is taken care of promptly.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Please feel free to contact us directly during your next visit if you need any assistance.Best regards,Yours in hospitality

10/10 (非常に良い)

Taylor

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was extremely nice and friendly, so professional and the hotel and rooms are beautiful
2024 年 1 月に 1 泊滞在
Guest Services, Holiday Inn Sudburyからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Taylor,Thank you so much for taking the time to share your wonderful 5/5 review on Expedia! We are truly grateful for your kind words and thrilled to hear about your positive experience at our hotel.It's heartening to know that our staff's hospitality and professionalism left a positive impression on you. We strive to create a welcoming environment, and your feedback is a great validation of our efforts. Additionally, we're delighted that you found our hotel and rooms beautiful – creating a comfortable and aesthetically pleasing space for our guests is always a priority for us.Your feedback motivates us at the Holiday Inn Sudbury to continue delivering exceptional service, and we look forward to the opportunity to host you again in the future. If there's anything specific you loved about your stay or any areas where we can improve further for your next stay with us, please feel free to let us know.Thank you once again for patronage, and we appreciate your support!Best regards,Yours in hospitality

8/10 (良い)

Cindie

2024 年 1 月に 1 泊滞在