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Reviews of Comfort Hotel Xpress Stockholm Central

3 out of 5
Comfort Hotel Xpress Stockholm Central
Kungsbron 1, Stockholm

Reviews

7.8

Good

Rating 10 - Excellent. 623 out of 1895 reviews" "
Rating 8 - Good. 707 out of 1895 reviews" "
Rating 6 - Okay. 350 out of 1895 reviews" "
Rating 4 - Poor. 137 out of 1895 reviews" "
Rating 2 - Terrible. 78 out of 1895 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service reps at the counter was phenomenal and extremely friendly all the time She gave me all of the non-tourist excursions to check out.
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything!
Stayed 2 nights in Apr 2024

6/10 Okay

Fabrizio

Business traveler
Liked: Cleanliness, property conditions & facilities
Decent place for location and price. Maybe rooms are a bit too small
Stayed 1 night in May 2024

10/10 Excellent

Rosanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient position right by the central station where the airport express goes. Rooms were small but that was to be expected (you can see the pics before you book), and they were clean. The self check in process was easy and fast. Lots of shops and restaurants in the area.
Stayed 1 night in May 2024

10/10 Excellent

Matthew, Balaclava

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimalist, that's all I needed. Right on top of the Arlanda Express to the airport. Perfect.
Stayed 3 nights in May 2024
Response from Bahar on May 17, 2024
Dear Matthew, Manu thanks for the feedback! Welcome back next time!

10/10 Excellent

Tom

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, clean and friendly staff.
Stayed 1 night in May 2024
Response from Bahar on May 20, 2024
WOW Tom ,many thanks for this!

8/10 Good

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 6 nights at the hotel. Great location, friendly staff. It's not a luxury hotel, but affordable. I will definitely stay in this hotel again.
Stayed 6 nights in May 2024
Response from Bahar on May 17, 2024
Thank you so much for the feedback Irina! Welcome back next time!

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Sara

Stayed 2 nights in Apr 2024

4/10 Poor

Erin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient location just above train/metro station. Room was quiet but very small and not the cleanest.
Stayed 2 nights in Apr 2024
Response from Bahar on May 17, 2024
Dear Erin, Many thanks for the feedback! I understand that we were not able to meet your expectations this time. We will definitely discuss the cleaning with our team. A good night's sleep in a cozy bed and a clean room is a must! We will take this very seriously.Hope you had a pleasant visit in Stockholm!

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice convenient hotel, clean and quiet.
Stayed 3 nights in Apr 2024
Response from Bahar on May 20, 2024
Many thanks Alison!

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Margrit

Liked: Cleanliness, property conditions & facilities
Relatively inexpensive and vry convenient for passing through.
Stayed 1 night in Apr 2024

10/10 Excellent

Torbjorn

Stayed 2 nights in Apr 2024

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good central location 🙂
Stayed 3 nights in Apr 2024
Response from Bahar on Apr 12, 2024
Thank you for the feedback Lisbeth! I am happy to hear that you liked our location!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bahar on Apr 9, 2024
Many Thanks Ken!

10/10 Excellent

Cain

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location very walkable and easy access to public transport
Stayed 1 night in Apr 2024
Response from Bahar on Apr 8, 2024
Thank you Cain!

8/10 Good

Aurelie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLOSE TO TRAIN STATION AND 24H RECEPTION
Stayed 1 night in Mar 2024
Response from Bahar on Apr 8, 2024
Thank you for your feedback Aurelie!

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bahar on Apr 9, 2024
thank you so much Lewis!

10/10 Excellent

Lanscarlo

Disliked: Property conditions & facilities
Great customer service by the Bolivian guy at the reception during graveyard shift
Stayed 1 night in Mar 2024
Response from Bahar on Apr 8, 2024
Thank you! I will definitely forward you feedback!

8/10 Good

Adam

Stayed 2 nights in Mar 2024

8/10 Good

Lauren

Stayed 3 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, clean and quiet. Great value for money. Would stay there again.
Stayed 3 nights in Feb 2024
Response from Bahar on Apr 8, 2024
Thank you Rachel!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased with my stay at the hotel. So reasonably priced, clean, central, and staff were lovely.
Stayed 4 nights in Mar 2024
Response from Bahar on Mar 22, 2024
Thank you so much for your wonderful feedback Lois! I will definitely share your comments with my colleagues!Looking forward to welcoming you soon again!

6/10 Okay

Momodou

Business traveler
Liked: Cleanliness, staff & service
The place was convenient because ut is close to both the train and bus stations. However, don't like the room because it is too small for a double room, no fridge, no wardrobe to keep your clothes and no basics such as keetle, teacups etc, for tea or coffee in your room. And no complimentary bottle of water in the room. However, theroom was neat!
Stayed 5 nights in Mar 2024
Response from Bahar on Mar 18, 2024
Thank you Momodou for your feedback!

6/10 Okay

Dawon

Liked: Cleanliness
It was overall good, I'd give a high rating for its location but there was a weird sounds every minute like fan is malfunctioning or something that made me couldnt fall asleep well
Stayed 2 nights in Mar 2024
Response from Bahar on Mar 12, 2024
Dear Dawon, Thank you for feedback! It means a lot to us! I am very sorry about the malfunctioning and the sound the fan made during your stay with us. I have reported this to my team and we will look into this immediately. Hope to see you again!

8/10 Good

Andrew

Stayed 5 nights in Mar 2024

2/10 Terrible

Gina

Disliked: Amenities, property conditions & facilities
there were actual bed bugs…. i had to leave and request a refund and quickly find a new hotel. DO NOT GO HERE
Stayed 2 nights in Mar 2024
Response from Bahar on Mar 11, 2024
Hello Gina, Thank you for your feedback! I am so sorry about the incident. This is definitely something we take very seriously. We have of course taken all the necessary actions, the pest control company has been here already and I am very happy to share that there were no bed bugs found in the room now. I do understand the situation and I am sincerely very sorry for this. I hope you had a wonderful visit in Stockholm despite the situation. Please feel free to contact us for any further assistance.

8/10 Good

Kyla

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Charles

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great staff, very tiny room that cost too much. Very noisy area, brutal traffic on one side forced me to change rooms to another side of the building with just as load traffic but at least it was steady and slightly easier to tolerate. Location and familiarity were the only reasons for choosing this place.
Stayed 2 nights in Feb 2024
Response from Bahar on Mar 4, 2024
Thank You for your feedback Charles!for your next visit I would like to suggest our rooms without window for a quiet room. The traffic can be really noisy in the city centre. Hope to see you again!

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the location, as far as how close it is to the train and buses for the airport. Otherwise, it's not the best location. The rooms are TINY and heat was turned up to 25 or so, necessitating that I open a window, but the traffic noise outside is brutal (even with the window closed it's noisy). Staff is very helpful though. Rate is too high for such a tiny room, however.
Stayed 1 night in Feb 2024

10/10 Excellent

Tarek

Stayed 3 nights in Feb 2024
Response from Bahar on Feb 19, 2024
Thank you Tarek!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was central, cheap and walkable to all the central attractions in stockholm. The self checkin didn't work and tried to charge me again. I had to use the desk as you normally would. Self check in/out is a good idea. But I didn't see a member of staff about since check in so that felt peculiar for a hotel.
Stayed 3 nights in Feb 2024
Response from Bahar on Feb 14, 2024
Hi Stephanie, Thank you for your feedback!I am sorry that the self check in didnt work properly, we will definitely look into this. We are always here at the barception to help or assist you with anything.Im glad to hear that you were happy with our location! Hope to see you soon again!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Strange that there was no window, but other than that it was very comfortable. Good location, right next to the Arlanda express.
Stayed 3 nights in Feb 2024
Response from Bahar on Feb 13, 2024
Hello Edward,Thank you for your feedback! We have two different categories of rooms. Rooms with or without window, which are described on the website. I am glad to hear that you liked the location!Hope to welcome you soon again!

2/10 Terrible

Tinny

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Bahar on Feb 13, 2024
Hi Tinny,Thank you for your rating, I am so sorry to hear that we didnt meet you expectations this time. Please feel free to contact us if there is anything we can do!Hope you had a great time in Stockholm!

8/10 Good

Linda

Stayed 3 nights in Jan 2024
Response from Bahar on Feb 8, 2024
Thank you Linda!

6/10 Okay

Anna

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Bahar on Feb 5, 2024
Thank you for the rating Anna!

10/10 Excellent

Cüneyt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Bahar on Jan 31, 2024
Thank you for the rating! Hope to welcome you soon again!

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent hotel for the time i spent in stockholm.
everything was bang on, no complaints about anything as it was a great room for me to stay in whilst in Stockholm
Stayed 4 nights in Dec 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Not sure what the standard room size is. I booked a standard room 150sq ft in the specs but when I checked in, the room was very small. I asked if the reservation has put me in an economy room instead. The front lady was very nice to put me in a bigger room.
Response from Bahar on Feb 8, 2024
Thank you for your feedback Charles, Im happy to hear that we were able to help you upon your arrival.

6/10 Okay

NIYONSHUTI

Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for people using the arlanda express or Stockholm central station. There is a door leading to the train platform right next to the hotel so you don’t have to walk on the street. Good sized room and friendly staff.
Stayed 2 nights in Dec 2023
Response from . on Jan 26, 2024
Thank you Sarah for your positive feedback!

10/10 Excellent

Geunho

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stergios

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean basic room for travel
It was perfect for my needs as I needed to catch the early train to the airport. Good food options in the area. Very basic and clean room. My only minor complaint was that there was no tv remote.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location & Staff; tiny but clean rooms.
Excellent location and staff; small (tiny) but very comfortable room. No frills but also no complaints.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jaimie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location right next to the train station. Quality overall.
Stayed 1 night in Nov 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Michael

Stayed 2 nights in Nov 2023