2/10 (非常に不満)
Eva
家族旅行
2025 年 6 月 15 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
I booked a single room for three people with 2 Queen size beds. When I was checking in I was given 1 king size bed and was told that the 2 Qweens are not available and the hotel is complete booked. Called Expedia and the reservation specialists gave me an option for me to cancel my reservation and try to book a different room somewhere else.
I was furious as we came here for a soccer tournament, we were staying at the same hotel as the rest of the team we chose the location of the hotel based on proximity of the event and you can imagine that as last minute option the day of reservation NOTHING was available anywhere with 45 min of the fields.
This is the second time in 9 months I have had reservation issue with Expedia. I will strongly recommend that people book direct or if you have an upcoming reservation done through Expedia, call the property and make sure the room you are booking is correct
Eva
2025 年 6 月に 1 泊滞在