フロント

レッド ルーフ イン プラス + ステーツビルの口コミ

2.5 out of 5
レッド ルーフ イン プラス + ステーツビル
1508 East Broad Street, Statesville, NC

口コミ

8.0

とても良い

評価 10 - 1001 件の口コミ中 423 件が非常に良い" "
評価 8 - 1001 件の口コミ中 326 件が良い" "
評価 6 - 1001 件の口コミ中 136 件が普通" "
評価 4 - 1001 件の口コミ中 57 件が不満" "
評価 2 - 1001 件の口コミ中 59 件が非常に不満" "

8.2/10

清潔度

8.6/10

スタッフとサービス

7.2/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

HISATAKA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 1 泊滞在

2/10 (非常に不満)

Katherine

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Katherine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 (非常に不満)

Kenneth

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Place was run down, Hole ln bathroom wall, broken plugin wall plate, very bad smell in room, lamp shade look like it had puk or your coke on it. Computer chair look like it had feces or food on it. Not sure why this is a Red Roof Plus. will not be staying at any Red roof in the Future. I did take photos if required.
2024 年 5 月に 1 泊滞在
Linton Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Kenneth,Thank you for telling us about your recent visit at RED ROOF PLUS+ STATESVILLE. I was disappointed to read that the condition of the bathroom wall, the unpleasant odor in your room and the other issues were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 (良い)

Beverly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I’ve stayed there 2 times. It is sufficient for an overnight stay. Friendly staff, area taken care of. It is on the interstate so alittle noisy but turning on the air conditioner fan took care of that. Would stay again.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Dennis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel staff!
2024 年 4 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Dennis, I am glad to hear that you found our staff to be great. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Dennis, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 (良い)

roger m

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice room for the price. Will do again.
2024 年 4 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for taking a moment to leave a review, Roger. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. I am thrilled that you found our room to be nice for the price. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 (良い)

Jean Pierre、Quebec

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
C est bien pour le prix, j ai demandé de changer de coté non bruyant. Ils ont accepté
2024 年 4 月に 1 泊滞在
OnielSpécialiste de la redirectionからの返信 (投稿日 : 2024 年 4 月 25 日)
Salut Jean,Merci d'avoir pris le temps d'écrire un avis sur votre séjour au Red Roof Inn PLUS+ Statesville. C'est tellement gratifiant de lire que vous avez eu une bonne rencontre avec nous et nous apprécions vraiment que vous nous le fassiez savoir, c'est aussi une lecture agréable que vous ayez apprécié nos prix.Lors de votre prochain séjour à RedRoof, si vous rencontrez des problèmes pendant votre séjour chez nous, veuillez contacter notre réception immédiatement afin que nous puissions nous occuper du problème et garantir votre satisfaction. Merci encore et nous espérons que vous nous rendrez visite lors de votre prochain voyage !Sincèrement,OnielGestion RedRoofSpécialiste de la redirection

2/10 (非常に不満)

paul、katy

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Olor a droga no ponían toallas nuevas a diario
2024 年 4 月に 9 泊滞在
OnielRediresponse Specialist からの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you Paul, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Statesville. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 (非常に良い)

Derrick、Spring Hill

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were helpful and cheerful. Our room was comfortable and perfect for a one night drive by. The hotel was close to the interstate so was noisier than most but tolerable with the AC on which masked it. I would stay here again while traveling.
2024 年 4 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Derrick,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ STATESVILLE. It's rewarding to hear that you were pleased with our helpful staff and comfortable rooms. However, you expressed that because we are closer to the interstate the hotel was nosier than most but tolerable with the A/C on which masked it. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

John、Toronto

良かった点 : 清潔度、スタッフとサービス
Check-in was super fast and room was great value for the money. It's an older property but all you really need for a night.
2024 年 4 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 4 月 14 日)
Hello John, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Statesville. It's great to hear that check- in was super-fast and your room was of great value. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Craig

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Overall a decent stay for the price. You get what you pay for, but I feel like I got more than I paid for. Truly a deal. Traveling with a wife, baby and two dogs for $75 is hard to do nowadays. About as close to a motel as you can get but the shower was hot and the TV had HD channels.
2024 年 4 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for taking a moment to leave a review, Craig. The staff and I at the RED ROOF PLUS+ STATESVILLE appreciate your 4/5 score. I am happy that you found our rooms to be clean. I am happy to hear that overall your stay was decent for the price. However, you indicated that the temperature of the shower and the HD channels on the Tv dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

8/10 (良い)

Mike

2024 年 4 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 29 日)
Hello Mike,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Louise

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Propre et confortable
2024 年 4 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 6 日)
Cher Richard,Merci d'avoir pris le temps de partager votre retour concernant votre expérience au RED ROOF PLUS+ STATESVILLE. Nous apprécions sincèrement vos commentaires et sommes heureux d'apprendre que vous avez vécu une excellente expérience avec nous, notamment en ce qui concerne la propreté de notre hôtel et le confort. Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous avons hâte de vous voir lors de vos futurs voyages, pour vous offrir un séjour plus confortable.Sincèrement,Toni-AnnGestion du toit rougeRediResponse Specialist

8/10 (良い)

Phyllis

2024 年 4 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 29 日)
Hello Phyllis, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 (良い)

Ruth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Check-in and check-out staff were friendly and efficient. Room was comfortable and clean. The hotel backs onto the highway so it was noisy, but the AC/heater fan worked well to cover it.
2024 年 4 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Ruth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ STATESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be comfortable, clean and all the other positive features highlighted. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 (非常に良い)

Sharon

Property is clean but very worn. It needs a rehab.
2024 年 3 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 1 日)
The team at our Red Roof Inn PLUS+ Statesville would like to thank you for sharing your feedback with us, Sharon. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean property delighted us. However, you stated that the property was worn. As such, your feedback may be taken into account.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 (良い)

lORRAINE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gpod
2024 年 3 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Lorraine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Statesville with us. It was so rewarding to see that we earned your 4/5 score. Red Roof strives to provide guests with a good experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 (良い)

Howard

2024 年 3 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for taking a moment to leave a review, Howard. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 (良い)

Ruth M

2024 年 3 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Ruth, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 (良い)

Joaquim

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect for those who have pets
2024 年 3 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 3 月 26 日)
Hello Joaquim, Thank you for taking the time to write a review of your stay at our Red Roof Inn PLUS+ Statesville. I am glad to read that you were pleased with our pet friendliness. At Red Roof, we loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Michael

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really liked lady checking us in, also cleanliness of room
2024 年 3 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice staff and clean room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 (良い)

Ruth M

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything
2024 年 3 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Ruth,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being to your liking. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Edmund

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was fine. Overturned truck caused a later than expected arrival.
2024 年 3 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 15 日)
Hello Edmund,Thank you for leaving a review after your recent stay at our Red Roof Inn PLUS+ Statesville. We are elated to see that you enjoyed your stay with us prompting your 5/5 score, however, you had some delays while getting to our hotel. Thank you again for sharing. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

6/10 (普通)

Alexander

Had to walk to work the next morning
2024 年 3 月に 1 泊滞在
Oshane RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Alexander, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 (良い)

Lori

良かった点 : スタッフとサービス
It worked for a quick over night stay with our dog. Great location right off Highway
2024 年 3 月に 1 泊滞在
Red Roof Managementからの返信 (投稿日 : 2024 年 3 月 11 日)
Hello Lori,Thank you for leaving your comments regarding your stay at our RED ROOF PLUS+ STATESVILLE. It is very rewarding to know that you found our location to be conveniently off the highway and that you were able to bring your dog along.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Michael、Nescopeck

Considering the price it’s worth it
2024 年 3 月に 1 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 8 日)
Hey Michael,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Murfreesboro. It's great to hear that you were pleased with the value for your money. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 (良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff did great job accomodating my needd , will continue to stsy here
2024 年 2 月に 3 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2024 年 3 月 6 日)
Hello Alexander,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It's thrilling to hear that our staff extended such hospitable accommodation. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 (非常に良い)

Frances

ペット同伴の旅行, カップルで旅行
Easy to drive to, friendly desk receptionist, very clean room. We brought our dog-no problem & no extra charge. Wonderful experience.
2024 年 3 月に 1 泊滞在
Recordo Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 6 日)
Hello Frances,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It's great to hear that you had a wonderful experience at our clean and convenient property. I'm also happy our staff extended a friendly service and our pet policy came in handy. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 (普通)

Richard

気になった点 : 設備とサービス
I thought the “Plus” would at least have coffee in the room. The room reeked of disinfectant!
2024 年 3 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for taking a moment to leave a review, Richard. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 3/5 score following your stay. However, you stated that the room reeked of disinfectant and the lack of coffee dampened your stay.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

4/10 (不満)

Burton

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room was advertised as a standard room which I assumed (big mistake) was pictured in the Expedia listing…wrong. No fridge and no microwave. The staff informed us that those luxuries were only available in more expensive upgraded room. Also expected a basic breakfast … none. Very disappointing.
2024 年 3 月に 1 泊滞在
Recordo Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Burton,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It's saddening to hear that you were disappointed with the experience you had due to the type of room you reserved and no breakfast being available. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Unfortunately, this property no longer serve breakfast but we do have a few eateries in the area that you can utilize on your next visit. Please consider exploring our room options before you booking, to select the one that best suits your needs. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 (良い)

Elizabeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property had trash in the parking lot. The room did not have a microwave or refrigerator that was promised. It was noisy from the interstate,residents, and cars in the parking lot. Normally we have a nice visit at this motel.
2024 年 2 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Elizabeth,We at the RED ROOF PLUS+ STATESVILLE are very sorry to learn that you were not able to fully enjoy your stay due to the missing amenities, the noise disturbances and unclean parking lot. Your feedback is taken very seriously, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence. Thank you for sharing your concerns and we hope to provide a better experience in the future. Sincerely, Red Roof Management.

8/10 (良い)

Mike

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient to highway. This is also a downfall as you can hear the traffic. Room was clean. 3 pillows very firm, one was softer. Comfortable bed. Purpose was for a one night stay during long drive and it served the purpose.
2024 年 2 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Mike, I am happy to read your comments about our convenient location, comfortable bed, your clean room, and all the other kind remarks mentioned. However, you indicated that the noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear that was not achieved with you.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

10/10 (非常に良い)

Blaine

良かった点 : スタッフとサービス、施設のコンディションと設備
Ok
2024 年 2 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Blaine, I am happy to hear that your stay was ok, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Blaine, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

10/10 (非常に良い)

Frisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, comfy, the girl at the front desk was friendly and efficient! Good price for a tired driver! Thanks Red Roof Inn plus!
2024 年 2 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Frisco, I am glad to read that you had a great encounter with us and we truly appreciate your comments about our clean and comfy hotel, friendly and efficient front desk staff, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Frisco, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely,Red Roof Management

8/10 (良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Very "bare bones", Do not know what the plus is about?
2024 年 2 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear James, Thank you for your feedback following your experience with us at the RED ROOF PLUS+ STATESVILLE. In response to any hindrances faced, we sincerely apologize for the less-than-ideal experience. Nonetheless we appreciate your 4/5 scoring. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

10/10 (非常に良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brief 1 day stay was perfect
2024 年 2 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Alexander, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It's great to see you that enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 (普通)

Tonya

2024 年 2 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 24 日)
Hello Tonya,Thank you for choosing to stay at our Red Roof Plus+ Statesville. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 (非常に良い)

Adam

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在
Carla RediResponse Specialist からの返信 (投稿日 : 2024 年 2 月 22 日)
Hello Adam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Statesville and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Danny

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Fantastic comfortable rooms! Very comfortable beds! Very clean and we must say this place was better than we thought imaginable for a hotel! We would stay here again for a quick night stay
2024 年 2 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Danny,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our comfortable rooms, clean location and comfortable bed. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

8/10 (良い)

Danielle

ペット同伴の旅行, カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The room was small but clean and good beds. This is totally what we expected. Buildings have been cates for. Parking was convenient but there was really nowhere to walk our dog and previous clients are not picking up after their dogs. Good value for the price but we have decided that we are willing to pay more for upgraded rooms.
2024 年 2 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Danielle,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ Statesville. I am glad to read that you were pleased with the cleanliness of the room, the convenient parking and the value to price ratio. However, you mentioned that the room size did not meet your expectations and that other guests was not cleaning up after their pets. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 (普通)

Jon

Booked a basic room which faced the highway and was in need of an update. Upgraded room which is quieter and not as thread bare.
2024 年 2 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Jon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy that you choose to stay with us. However, as it relates to your comment of the upkeep of the room, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Visenta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 13 日)
Hello Visenta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 (非常に良い)

MARIAN

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 11 日)
Hello Marian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Alexander

2024 年 2 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello Alexander,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Richard

2024 年 2 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Apri

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 5 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 8 日)
Hello Apri,The staff at the Red Roof Inn PLUS+ Statesville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Brenda

気になった点 : 清潔度
2024 年 2 月に 2 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking a moment to leave a review, Brenda. The staff and I at the Red Roof Inn PLUS+ Statesville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

10/10 (非常に良い)

Laurie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Disappointed there was no breakfast
2024 年 2 月に 1 泊滞在

8/10 (良い)

Bruno、Binghamton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel, very convenient to many stores and restaurants.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Staff, quiet stay, and nice amount of privacy.
2024 年 1 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Linda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that the staff was great during your stay, you had a quiet visit and a nice amount of privacy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist