外観

ザ ロイド スタンフォード タペストリー コレクション バイ ヒルトンの口コミ

3.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 285 件の口コミ中 175 件が非常に良い" "
評価 8 - 285 件の口コミ中 52 件が良い" "
評価 6 - 285 件の口コミ中 33 件が普通" "
評価 4 - 285 件の口コミ中 14 件が不満" "
評価 2 - 285 件の口コミ中 11 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

2/10 (非常に不満)

Daniel

2024 年 5 月に 1 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2024 年 5 月 20 日)
I am sorry to hear that your stay was not to your liking. Please contact us so that we can understand more about what happened during your stay.Thank you

6/10 (普通)

Peter

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The property is clean and the staff responsive. We think it a bit ridiculous that they charge $100 per night for a small pet.
2024 年 5 月に 1 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2024 年 5 月 6 日)
Good morning dear Peter,Thank you for staying with us and we are very pleased to hear that our property maintains its level of cleanliness. We are a pet friendly hotel to ensure compliance with our policy and to cover any damage that may occur.I hope you enjoyed your stay and we look forward to seeing you again.

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you very much for giving us that rate, we appreciate very much that you had a good time in our hotel, we hope to see you again.

10/10 (非常に良い)

Terrance

2024 年 4 月に 1 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Terrance,Thank you very much for your ratings, we are glad to know that you had a good stay with us, we hope to see you soon.

4/10 (不満)

LEE PING BELINDA

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to leave us your feedback. We would love to discuss your stay with you further to see if there is anything we can do to improve your stay. We hope to get the opportunity to serve you again in the future.

6/10 (普通)

kathryn

2024 年 4 月に 3 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2024 年 4 月 29 日)
Thanks for staying with us. We appreciate your feedback!

6/10 (普通)

Allison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed at this hotel numerous times and for the area, this is probably the cleanest hotel and decent for the price point. What is hard for me to accept was no parking and the amount charged for valet. This makes the hotel extremely inconvenient with parking and accessible to the car as the parking garage is in the back of the building for a separate fee. Upon arrival, it is hard to tell what to expect from the hotel, as valet is out front typically and when we arrived there was no one there to assist. We weren’t greeted until we physically were facing the front desk which is odd since the front desk faces the entrance of the hotel. Staff is friendly, but asking for things felt a bit uncomfortable. We had consistent trouble with our key malfunction several times through out our time here and needed new keys 3 times. Which felt like a hassle because we were on the 8th floor and had to wait outside/called to have someone fix it. On our first day we called for valet to bring out our car in advance, and when we went downstairs we had to ask for the car to be pulled up again. The cafe staff and food was good, just not enough variety and it is very pricey especially for convenience. Other than the items listed, if this doesn’t bother you, it’s a nice stay as the rooms are kept pretty clean— just consider that they are small rooms.
2024 年 3 月に 3 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Allison, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your continued patronage and value your insights as they help us identify areas for improvement.We apologize for any inconvenience you experienced regarding the parking situation. We understand the importance of convenient parking options for our guests and are actively exploring ways to address this concern as we have a limited number of parking spaces. Your comments regarding the valet service have been duly noted, and we will be reviewing our procedures to ensure a smoother experience for our guests upon arrival and departure.It is disappointing to learn that you encountered issues with your room keys and had to wait for assistance. We recently updated our Key encoders to be in security compliance with Hilton. Please accept our sincerest apologies for any inconvenience caused as we iron out these new technical issues. Rest assured, we are taking steps to rectify this issue promptly to ensure a seamless experience for our guests in the future.Your feedback regarding the variety and pricing of our cafe offerings is valuable and we strive to provide a diverse selection of options at reasonable prices, and your input will help us make necessary adjustments to enhance the overall dining experience.We are delighted to hear that you found our rooms to be clean and our staff friendly. However, we regret that your overall experience fell short of expectations due to the issues you encountered. Please know that we are committed to continuously improving our services and facilities to better serve our guests.Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 (非常に良い)

Jerry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2024 年 4 月 8 日)
thank you very much dear Jerry, for your rating, it is great to know that your stay with us was pleasant, we hope to see you again soon.

10/10 (非常に良い)

Carolyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice atmosphere, friendly staff, nice bathroom and convenient location
2024 年 3 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 3 月 19 日)
Dar Carolyn, Thank you so much for your outstanding review! We appreciate your kind words regarding our staff and facilities. It was a pleasure having you as our guest. We hope to see you again in the near future!

6/10 (普通)

Lisa、New Castle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a very modern and lovely hotel which I loved. My only complaint is the noise. You can literally hear people in the hall talking. The walls are very thin. You can literally hear people urinating in the morning.
2024 年 3 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Lisa, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our modern and lovely hotel. It's always a pleasure to hear when guests enjoy their overall experience. We apologize for any inconvenience caused by the noise issues you encountered during your stay. We take such feedback seriously, and we are actively exploring ways to address the sound insulation in our rooms. Your insights help us identify areas for improvement, and we're committed to ensuring a more peaceful and comfortable environment for our guests in the future. We hope that, despite the noise concerns, you were able to enjoy the other aspects of your stay. If your travels bring you back to our area, we would love the opportunity to provide you with an even more enjoyable experience!

10/10 (非常に良い)

Andre

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a beautiful hotel, but the only issue I had was Parking. Unlimited amount of parking space so I had to park on the street but overall experience was nice.
2024 年 1 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 2 月 27 日)
Good morning Andre, We appreciate your recent stay with us and value your feedback as it helps us improve our services. We are genuinely sorry to hear about the inconvenience you experienced regarding the limited parking space. We offer our guests 24hr valet service however parking is at a first come first serve basis. Feel free to reach out if you would like to discuss your stay further. It was a pleasure having you as our guest and we hope to see you again in the future!

10/10 (非常に良い)

Anthony

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet area. Friendly staff
2024 年 2 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 2 月 29 日)
Good Afternoon Anthony, Thank you for taking the time to share your thoughts with us! We're pleased to hear that you found our location to be in a quiet area, providing a peaceful environment for your stay. Additionally, we're glad that our staff contributed to a positive experience with their friendliness and customer service. We value your feedback and look forward to welcoming you back for another pleasant stay in the future!

10/10 (非常に良い)

Maged

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 4 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 2 月 29 日)
Good Afternoon Maged, Thank you for the 10 out of 10 review. We appreciate your feedback, and we look forward to getting the opportunity to take care of you again in the future!

10/10 (非常に良い)

Rene

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked everything about my stay everything that I personally would need was writhing a 10 minute walk so it was a very convenient place to stay at
2024 年 1 月に 2 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 2 月 27 日)
Good Morning Rene. Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your stay with us and found everything you needed within a 10-minute walk, making it a convenient experience for you.Your satisfaction is our priority, and we are delighted that our location and amenities met your expectations. It's always encouraging to receive such positive comments, and we appreciate your kind words.If your travels bring you back to The Lloyd, we would be honored to welcome you again and provide you with another exceptional experience.Safe travels, and we look forward to hosting you in the future!

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a great stay. The only thing was I was not aware of the $30.00 a day fee for parking valet only. Just wanted others to be aware ahead. Really nice place to stay and very comfortable and stylish.
2024 年 1 月に 2 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 2 月 27 日)
Good Afternoon Lisa, Thank you for taking the time to share your feedback, and we're delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we appreciate your valuable input.We apologize for any confusion regarding the parking fee, and we understand the importance of transparent communication. We will review our communication processes to ensure that guests are well-informed about any additional charges, including the valet parking fee.We appreciate your understanding, and your feedback serves as a valuable reminder for us to enhance our guest communication. If you have any further comments or concerns, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay.

8/10 (良い)

Robert

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 2 月 29 日)
Good Afternoon Robert, Thank you for your feedback! It was a pleasure having you as our guest and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Warren

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 2 月 29 日)
Good afternoon Warren. Thank you for your 10 out of 10 rating. We appreciate your business and feedback It was a pleasure having you are our guest, and we look forward to welcoming you back in the future!

10/10 (非常に良い)

Alvarez

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 1 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2024 年 2 月 29 日)
Good Afternoon Alvarez, We appreciate your feedback. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing us, and we appreciate your positive review!

6/10 (普通)

Michael

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Stacey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good choice for a short stay
Nice really nice staff ! Worth the money ! Great shower if you care about your shower Good location My second stay in 2 months Went back again because of the good hotel vibe Shade broken Heating system not so good No coffee in the room
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Marisol

2023 年 12 月に 1 泊滞在

6/10 (普通)

Juan、CDMX

良かった点 : 清潔度、設備とサービス
Creo falta mantenimiento y cuidado en los amenities
2023 年 11 月に 5 泊滞在

10/10 (非常に良い)

Megan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love staying at this hotel Rooms are not huge but very nice, quiet and relaxing
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent hotel
We needed a quick get a way from New Jersey and found this lovely hotel in Connecticut, close to the children’s museum we were going to. Everything in the room was new and very clean. The hotel is in walking distance to a lot of restaurants which was a big plus for us. We would definetly return!
2023 年 9 月に 1 泊滞在

8/10 (良い)

nancy、Cheshire

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Updated clean. Rooms are comfortable and well appointed. High end toiletries and good bedding
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Kristiana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel is clutch. Kenia at the front desk was soooo helpful. She gave me recommendations for food around the corner. It’s a great location. Literally , down the street on Main Street are great restaurants: Kouszina, Noche de Columbia and Jerkyz. My hotel room was soo clean ( I’m a germaphobe lol). The bed was soo comfortable, I forgot I was in a hotel. Also the Amtrak is 3 mins away. This is my stample hotel in Stamford
2023 年 10 月に 2 泊滞在
Ashley Faracoからの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you Kristiana for taking the time to leave this wonderful review! We have a great staff, and I am glad you found them to be helpful and accommodating throughout your stay. It was a pleasure having you as our guest and we look forward to taking care of you in the future!

2/10 (非常に不満)

Douglas

2023 年 9 月に 2 泊滞在

6/10 (普通)

Melissa

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean but very disorganized staff
Staff was great but so disorganized they lost my 4 boxes i needed for a trade show that showed up in another storage area of the hotel the day after my event. It costs me an extra run to target, a late night and time online with ups. Least they could have done was comp valet or something but they had nothing to offer and no real answer.
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Vashti

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Todd

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在

6/10 (普通)

Cigdem

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Room was clean. Check in experience could have been better. Parking is not included. We had to do valet parking to be able to park close by which would have been ok if we didn’t wait such a long time for our car after calling ahead of time. Overrated, I do not plan to stay here again.
2023 年 9 月に 1 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Cigdem,Thank you for taking a moment to review your recent visit to Hotel The Lloyd Stamford. We are sorry to hear that your interaction with our staff did not meet your expectations. We will certainly look to improve in the areas you mentioned, as we constantly strive to provide the best possible hotel experience for our guests. We appreciate your feedback as it helps us to continue to improve. I hope you will give Hotel The Lloyd Stamford another chance in the near future.

8/10 (良い)

JaNahn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel in a Great Location
The Lloyd is in a great location near Main Street in Stamford. There are many food options within walking distance. The rooms are very spacious, and the bed was very comfortable. The staff is efficient and courteous.
2023 年 9 月に 1 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Michael,Thank you for taking a moment to share your comments about your recent stay at Hotel The Lloyd Stamford. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

8/10 (良い)

Michael

2023 年 9 月に 1 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear Michael,Thank you for your rate review. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 (非常に良い)

Bill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely
The hotel was just perfect for us.
2023 年 8 月に 2 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Bill, Thank you kindly for taking the time to post this top ranked review.We look forward to welcoming you back anytime you are visiting the area!

6/10 (普通)

Suzanne

良かった点 : 清潔度、客室の快適度
2023 年 8 月に 3 泊滞在
Ashley Faraco からの返信 (投稿日 : 2023 年 9 月 1 日)
Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further. We hope you will give us another opportunity to provide you with a superior stay in the future.

10/10 (非常に良い)

Carlyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Ashley Faraco からの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 (非常に良い)

Kate

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If I could rate the staff here higher than 5 stars I absolutely would. I travel a TON for work, so when I say I think that the Lloyd was the fastest, most efficient hotel check-in process that I've ever experienced, that's saying something I was in Stamford for the world's most boring corporate planning meetings, so having a great hotel to retreat to was incredible. 10/10 stay, will book again for sure.
2023 年 8 月に 4 泊滞在
Ashley Faraco からの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you for your glowing review and for taking the time to share your feedback. We appreciate your kind words regarding our staff, we truly have a great team, and I am glad you found them to be helpful and accommodating. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 (非常に良い)

Christopher、Pinehurst

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A great hotel in Stamford
2023 年 8 月に 1 泊滞在
Ashley Faraco からの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

4/10 (不満)

Claudia C

家族旅行
気になった点 : 清潔度、スタッフとサービス
Cuando llegamos estaba sucio el ciarto y con comida del huesped anterior, cascar de plátano etc. Muy desagradable
2023 年 8 月に 3 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2023 年 8 月 29 日)
Estimada Claudia C,Gracias por tomarte el tiempo de escribir y compartir tus comentarios ya que nos ayudan a mejorar y ofrecer un mejor servicio a nuestros huespedes, sinceramente le pido disculpas por mal momento que tuevieron que en nuestras instalaciones, nos encontramos en constante capacitacion con nuestro personal de limpieza, por favor si desea darnos otra oportunidad no dude en contactarme para poder ayudarla con una mejor tarifa, como hotel The Lloyd Stamford nos aseguraremos que su proxima visita sea placentera.

10/10 (非常に良い)

Sungjin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous fitness center!!
2023 年 8 月に 2 泊滞在
Ashley Faraco からの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you so much for your feedback. I am very happy to hear you enjoyed our facilities. We hope to welcome you back in the future for another outstanding experience!

10/10 (非常に良い)

michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location - minutes from the Train station - centrally located. Very nice hotel
2023 年 8 月に 2 泊滞在
Ashley Faraco からの返信 (投稿日 : 2023 年 8 月 15 日)
Good Afternoon Michael, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 (良い)

Jill

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall, The Lloyd is comfortable and convenient. They have valet parking, but no one to help you up the stairs with your luggage when you arrive. I’m surprised there’s no way to enter this hotel without a series of stairs. Staff is friendly and coffee shop coffee was surprisingly great! One thing I found myself wanting in the room was a closet since we were there for 3 nights. There is a large dresser though, and lots of hooks with hangers. No iron or ironing board, but they probably have one if you ask. Walls were a bit thin, I could hear the neighbor snoring, but it wasn’t horrible, basically because the place is so quiet. I’ve stayed here twice now, and I would again.
2023 年 8 月に 3 泊滞在
Arturo Bermeoからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Jill,Thank you for this feedback regarding your recent stay with us. We appreciate your kind words regarding our staff, we truly have a great team and I am glad you found them to be helpful and accommodating. We will certainly look to improve in the areas you had mentioned. We always strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. Once again, we apologize for any inconvenience caused, and we thank you for choosing our hotel for your stay. Please feel free to reach out to me anytime if you wish to discuss your stay further. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future. I hope you will give The Lloyd Stamford another chance in the near future.

10/10 (非常に良い)

Ekin Yagmur

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Ashley Faraco からの返信 (投稿日 : 2023 年 8 月 15 日)
Good Afternoon Ekin, Thank you for taking a moment to share your comments about your recent stay at The Lloyd Stamford. We look forward to welcoming you back for another outstanding experience in the future!

6/10 (普通)

Margery

良かった点 : 施設のコンディションと設備、客室の快適度
Review of a Room at the Lloyd Stamford
We reserved a deluxe room, but the room was the smallest we have ever stayed in. This is an Autograph hotel, but the offerings for breakfast were meager and no other meals are served. The staff were polite and helpful and the workout facility was adequate. Everything is painted black so how do the cleaning staff identify whether or not a room is clean?
2023 年 7 月に 1 泊滞在
Ashley Faraco からの返信 (投稿日 : 2023 年 8 月 15 日)
Good Afternoon Margery, Thank you for this feedback regarding your recent stay with us. We will certainly look to improve in the areas you had mentioned as we consistently strive to provide the best hotel experience possible for our guests. We value your feedback as it helps us identify areas for improvement. Thank you for your kind words regarding our staff, we truly have a great team and I am glad you found them to be helpful and accommodating. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further.

2/10 (非常に不満)

Cynthia

家族旅行
気になった点 : 施設のコンディションと設備
Shower drain clogged we bathed in each others filth.
2023 年 7 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2023 年 7 月 16 日)
Dear Cynthia, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention so we have an opportunity to resolve it for you. It was a pleasure speaking with you and having you as our guest. We hope to have the opportunity to welcome you back in the area!

8/10 (良い)

Raymond

家族旅行
I thought overpriced for the overall experience. Most everything seems new, but quite a few things already in need of repairs
2023 年 7 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Raymond, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. Please know we have been working closely with our maintenance and housekeeping teams to identify any damaged or worn furnishings and fixtures and have them repaired or removed. We sincerely apologize for the inconveniences you experienced, as we pride ourselves on providing clean & comfortable accommodations for our guests. Feel free to reach out to me directly if you would like to discuss your stay further. We hope to have the opportunity to take care of you again in the future!

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Ashley Faracoからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Linda, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!