2 つの屋外プール、カバナ (有料)、プール パラソル
利用可能日を確認

ザ リッツ カールトン、セント トーマスの口コミ

5 out of 5
ザ リッツ カールトン、セント トーマス
6900 Great Bay, St. Thomas, St. Thomas

口コミ

8.4

とても良い

評価 10 - 293 件の口コミ中 170 件が非常に良い" "
評価 8 - 293 件の口コミ中 47 件が良い" "
評価 6 - 293 件の口コミ中 36 件が普通" "
評価 4 - 293 件の口コミ中 21 件が不満" "
評価 2 - 293 件の口コミ中 19 件が非常に不満" "

9.2/10

清潔度

8.6/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Curtis

良かった点 : 施設のコンディションと設備
Love it
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Dorell

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect resort
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best place
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Bobby Suttice

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the ocean view from my room and the staff's attention to detail & helpfulness. The upkeep of the grounds & whole facility was immaculate.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Neressa Bacchus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic place to stay.
2024 年 4 月に 2 泊滞在

8/10 (良い)

YASMINE、Brooklyn

良かった点 : 清潔度
Their beach side food and service was mediocre. The sunset cruise and staff were excellent. They are inconsistent with replacements in room after cleaning.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Michael Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed our 6 night stay. The staff are so friendly and the fellow guests were too. The king size bed room was nice but if I had to suggest improvement, I would want more storage space. The motion control lights in the bathroom woke up anyone sleeping because the shower glass wall let light though into the bedroom. Bad design. The beach and pool area are gorgeous and restaurant was excellent. We ate there twice for dinner because the food, service and view was amazing. We would definitely come again.
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

torry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great view , super clean and safe area
2024 年 3 月に 4 泊滞在

8/10 (良い)

Itoro

良かった点 : 施設のコンディションと設備
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在

4/10 (不満)

Esther

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The amenities, quality of food and service, rooms are all far from a 5 stars hotel. Very very expensive for what it is. Luckily the staff is very nice and friendly but we were very disappointed with the overall quality of the hotel.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Rhonda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Regina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在

8/10 (良い)

Luis

良かった点 : 清潔度
El check in fue un desastre
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Nimeshkumar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Pamela

2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the best stays I’ve ever had. Very helpful and friendly staff.
2024 年 2 月に 3 泊滞在

8/10 (良い)

Ellen

2024 年 2 月に 6 泊滞在

8/10 (良い)

Ellen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
try harder
We had a very nice stay. Great view, clean room. The mattresses need to be flipped so they aren't leaning to one side. We arrived at 5 PM. The first night we had trouble with the QR code to order room service and the front desk was helpful. Food the first night was pretty bad, hard tough cold chicken sandwich. My husband's burger was tough, over spiced and hard. The fries were rubbery. We hardly ate any of it. They forgot the ice we ordered. Ice machine was broken or we would have used it. Bad start. Next time we had room service they forgot to bring my husbands dinner. Mine was cold. Seemed no matter what we ordered it arrived wrong/missing something and cold or just icky, except the wine. The delivery people were nice as was were the house keeping ladies. Over all the place was clean. We had a great dinner at Blue Water, the Pad Thai was the best I have ever had...but sadly couldn't get in again on Wednesday and Thursday. Alloro breakfast was very good. The smoked salmon was the best I have ever had. They served the smallest eggs I have ever seen, but good. Wondered why there was sooooo much garlic in the guacamole..not my favorite. The coffee place was excellent, super nice helpers. Sail had nice food, servers and drinks. Except the lettuce/veggie wrap gave me diarrhea all night. Coconut Grove has a super bar and excellent bar tender, Charlesworth is amazing. Give that man a raise!!!! The gift shop was low on all sizes of women's tops. Nice sales person.
2024 年 2 月に 8 泊滞在

10/10 (非常に良い)

William

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在

6/10 (普通)

Mark

カップルで旅行
気になった点 : 清潔度
Put in a handicapped room and we ARE NOT handicapped. Spa did not recognize our reservation and staff was very rude and demeaning, talk to the hand with attitude. Rained for 3 days and no umbrellas in our room. Shuttle service did not want to take us to our room upon check in until I offered to drive. Could not reach Aloro to order a pizza to pick up since mail box full, when called concierge would not contact restaurant instead told up to keep calling Aloro directly. Concierge would not shuttle us to Caribbean Fish market next door. The facility is a RINO Ritz in name only. Will never return. Sad since surroundings are beautiful. On to St Croix and St Bartz.
2024 年 2 月に 7 泊滞在

8/10 (良い)

Desara、Weymouth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very quiet . Thinking that is a island resort i will loved if it has a little vibe some music at the pool. Allore restaurant was ok but not was i was expecting as a restaurant at ritz. The last day of our staying I couldn’t use the bathroom because was a water leak from the ceiling
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Michele L.

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Ritz-Carlton is an absolutely beautiful resort with impeccable service. We cannot wait to return!!!
2024 年 1 月に 5 泊滞在

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a fantastic resort. The dinner options inside the resort can be improved with better quality food.
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

BIOLA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very helpful! Food was delicious Property and location A1
2024 年 1 月に 1 泊滞在

4/10 (不満)

Ryan

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I paid ~1,500 per night for a room at the Ritz - a supposedly 5 star hotel. This is a 3 star hotel. The staff was friendly but the hotel itself is worn down and dirty. 5 star amenities are no where near this place. The food was of 3 star quality. Nothing about this place is 5 star. I’ve stayed in lux hotels all over the world this has been the worst. Based on this I wouldn’t stay at another Ritz…this hotel should lose its flag, be closed and revamped. If not don’t advertise as 5 star it’s 3 star at most. Again dirty, poor food, amenities are terrible, staff is nice but that it, they are slow u knowledgeable and not a lux experience. I never wrote reviews this is my first but need to share so other don’t waste their money. If I had paid 300/night I wouldn’t be upset, but 1,500 was a waste…..The Ritz corporate needs to visit this place….
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Johanny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Kailey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在

8/10 (良い)

Wade

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice But Maze of Stairs are Tough
Spa is adequate, bar is best on the island, Italian restaurant Alloro is excellent, continental breakfast is excellent but expensive. Service is good property is well care for. No elevators up to the rooms access is difficult if you are older or out of shape. Also getting around property is a maze of stairs and ramps, after 3 days I still did not know my way around. Stairs are needed to get to every part of the property.
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Greg

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 7 泊滞在

10/10 (非常に良い)

Frank、Cranston

2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Jacqueline

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful
2023 年 10 月に 6 泊滞在

10/10 (非常に良い)

Ganesh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an amazing two nights stay at the Ocean Front room. The facilities at the Hotel is so good, we didn't find the need to go out. We enjoyed the Kayaking, Paddling, Indoor Pool, Private Beach. restaurants. Great Place to stay in St.Thomas. St.Thomas is very crowded and infrastructure is crumbling a lot, so place like Ritz Carlton has created a clean environment for visitors to enjoy the nice sun. Wish the price is little reasonable but given the outside environment, it's worth the ambience inside. I will try Ritz Carlton at some other places also as I have experienced very stay at St.Thomas
2023 年 11 月に 2 泊滞在

6/10 (普通)

Jacqueline

良かった点 : 施設のコンディションと設備
2023 年 10 月に 4 泊滞在

8/10 (良い)

Tracy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located on the east side of the island. Quick access to the St John ferry. Beautiful view of St John from the pool / beach area. Great staff! Could use some evening entertainment. Very quiet on the resort after dinner.
2023 年 10 月に 7 泊滞在

10/10 (非常に良い)

Alexey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was Absolutely wonderful!!! From arrival to departure and everything in-between was like a fairy tale since we were celebrating our Honeymoon. The staff , the grounds and the food was of the highest quality and we enjoyed EVERYDAY. Will Definitely be returning. Thanks to all the staff for a wonderful experience
2023 年 10 月に 4 泊滞在

6/10 (普通)

Clarence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We absolutely loved the location of the ritz-carlton, however we expected more services, more inclusive options, and definitely more food option. We would've loved to have a tours and excursion included with our stay as well. Overall or stay was great but these few thing would have definitely made it an Amazing trip.
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Rufus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 7 泊滞在

10/10 (非常に良い)

Brencia

2023 年 9 月に 4 泊滞在

10/10 (非常に良い)

Thomas J

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Ritz was very accommodating and provided a lot of amenities. The staff was VERY friendly and helpful.
2023 年 9 月に 4 泊滞在

10/10 (非常に良い)

Moyna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommended.... expensive but worth the price. We stayed for our honeymoon and everything was great from arrival to departure. We went mid September during the off season and loved that the resort wasnt overcrowded. Opt for the Club lounge the food and unlimited drinks are worth the extra money. The resort is beautiful and well maintained. The staff was beyond amazing!!!! Everyone was very pleasant and engaged, they really took time to get to know us and made sure our needs were met. One staff member even got us a honeymoon gift!!! A few ppl we want to highlight are Kimorah and Knoy at checkin; Jadisha, Jemar, Coronthia, Ruth and Shirley in the club lounge; Bellhops Bruce and Dani; Micheal at the front gate; Micah, Shawn and the water activities crew. Thank you all!!! We definitely plan to return.
2023 年 9 月に 5 泊滞在

2/10 (非常に不満)

John

2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful!
2023 年 9 月に 4 泊滞在

10/10 (非常に良い)

Latrease Thorpe、Brunswick

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We absolutely loved the property for our Mother Daughter trip! I would strongly recommend staying in a room with club access! Food and drinks included! Every staff member was friendly and went out of their way to accommodate us! I can’t wait to go back!
2023 年 9 月に 4 泊滞在

10/10 (非常に良い)

Daniela S

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s great location and it’s a beautiful place! The staff are amazing, we felt very comfortable around the property. Our room was exactly what we expected, good vibes by the pool/ beach area! We’re very happy with our stay.
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Stephen John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 7 泊滞在

10/10 (非常に良い)

Patricia

2023 年 8 月に 5 泊滞在

6/10 (普通)

Shantrece

カップルで旅行, 家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Not a normal ritz Carlton experience. You walk up to them they stare at you as in “what do you want” no robes in room and if you order them there is a 2hour wait. Ordered champagne and cake for my husband’s birthday they delivered the champagnes with no glasses the cake came 3 hours later (said it wasn’t ready yet) I would not come back to this hotel unfortunately. I’d spend my money elsewhere
2023 年 8 月に 3 泊滞在