I will start off by saying that Paula was immediate to respond to all of the emails I sent her.
Our stay started off great with Paula allowing us access to the place before the agreed upon check in time. This was great because we had arrived very early and were exhausted!
Upon arrival, the floors were very dirty and had loose change scattered around. After showering, our feet were immediately black from walking on the tile floors. The shower had mold and the floor in the shower was very slimy. I contacted Paula and she immediately responded saying she would send her cleaner back the next morning. The cleaner arrived the next morning, but only had supplies to clean the shower.
My sister found a roach in her bedroom that I thought was dead. Unfortunately, when I went to pick it up, it began scurrying around the room with me desperately trying to kill it. I messaged Paula and she scheduled for the pest guys to come the next day. We are from Iowa so we are not used to cockroaches unless you live in very dirty conditions. After the pest guys came, we continued to find 3 more bugs (2 of them roaches) in the kitchen. I reached out to Paula and she apologized immensely.
We could not figure out how to get the TV to work. It had 4 remotes and my 17 year old niece could not even make sense of it. Paula noted there was an outage due to weather, but the next day it still wasn't working. She sent the cleaner back out who determined the cable box was bad. We went to WalMart and purchased a Roku which Paula asked if we would be willing to leave for future guests.
Overall, Paula was a very responsive host, but for the money, we were vastly disappointed. This was my first vacation in 10 years and my sister and nieces first time to the ocean.