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ニュー ホテル コレクション ハーバーサイドの口コミ

3 out of 5
ニュー ホテル コレクション ハーバーサイド
399 2nd St, Indian Rocks Beach, FL

口コミ

7.6

良い

評価 10 - 341 件の口コミ中 130 件が非常に良い" "
評価 8 - 341 件の口コミ中 94 件が良い" "
評価 6 - 341 件の口コミ中 51 件が普通" "
評価 4 - 341 件の口コミ中 36 件が不満" "
評価 2 - 341 件の口コミ中 30 件が非常に不満" "

8.0/10

清潔度

7.8/10

スタッフとサービス

7.2/10

設備とサービス

7.8/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Terri

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay & will definitely book again! Staff was super friendly & helpful.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Kristen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the location of this property! The unit was clean and spacious. We will definitely be returning again in the future. We were also thankful to run into an incredibly helpful maintenance gentleman upon arrival, who provided instructions of where to check in.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

ROCIO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Devonte

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Aldrin、St Petersburg

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Bradley

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place,great staff
2024 年 4 月に 1 泊滞在

8/10 (良い)

Brenda

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Sheila

2024 年 4 月に 3 泊滞在

8/10 (良い)

Lawrence J La

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Finding check in was not easy but the rooms were really nice. The woman at check in was very nice and helpful.
2024 年 4 月に 1 泊滞在

4/10 (不満)

Kenneth

出張
気になった点 : 清潔度
Lowest priced room available and it shows. Served the purpose but room was dirty. I didn’t read reviews until after booking. Seems to be a timeshare. Inadequate parking. Took over two hours for a spot to open up. Great location. But bring cleaning supplies
2024 年 4 月に 1 泊滞在

8/10 (良い)

Cynthia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Walking distance to beach and food
2024 年 2 月に 4 泊滞在

8/10 (良い)

Mayeleinys

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo muy bonito
2024 年 4 月に 1 泊滞在

6/10 (普通)

Brieanna

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Check in was easy, then things just went downhill from there. We went to get food while our condo room was still being ready and after an hour and a half they lost our ticket. Multiple people had issues while dining there, the server, Teresa I think her name was, was very kind and helpful and still tipped her after we just canceled our food and ordered uber eats. Then once getting into the room there was no linens for our sofa bed, so we had to then walk over to the hotel side to get linens only to be told they didn't have any and were trying to get more from house keeping! Had to wait over 20 minutes for that. There was a huge fight at the pool where a guy punched a woman in the face and cops came all in front of our family. It was quite a scene. The mattress was very uncomfortable and didn't sleep well and then took 20 minutes for the hot water to get hot. Overall not really impressed for the amount we paid to be here. The view from the condo was actually nice for a sunrise. Other than that I would of stayed elsewhere.
2024 年 3 月に 1 泊滞在
Front Desk Team からの返信 (投稿日 : 2024 年 3 月 30 日)
Dear valued guest,Thank you so much for your honest review. We always take our guests feedback into consideration. I do apologize about the delay with the linens and will work to ensure that process is more efficient

6/10 (普通)

Martha

家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was dated and dirty. The room lacked appropriate storage for 3 people, 2 small drawers and a closet, so we had to use the ironing board to access our luggage/clothes. The splash park is listed as an amenity on the website, which is very misleading. Each room is entitled to only one free daily pass and you have to pay a daily fee for each additional pass. For larger families, this additional cost can be considerable. This needs to be made clear on the website. We really loved the area, short walk to an incredible beach, restaurants and shopping. The staff were friendly and helpful.
2024 年 3 月に 6 泊滞在
Front Desk Staffからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear valued guest,We do apologize about the confusion with the neighboring waterpark. We have been working to ensure this information is more clear. We always appreciate your feedback and hope to see you back soon!

4/10 (不満)

JOCELYNN

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Disappointed in our stay at the property. Only one elevator worked. NO maid service our whole stay , VERY disturbing.
2024 年 2 月に 4 泊滞在

6/10 (普通)

Darryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property offered a walk into the past. The area was not fully commercialized and it had a feel like when I went to the lake as a kid. The rooms were dated and somewhat clean and comfortable. I was disappointed that we were misled on the pool and water park. You have to read the fine print on the last page that the water park has a user fee per person. I would hope that they change that and remove the water park from the list of amenities and make it as an extra.
2024 年 3 月に 6 泊滞在

8/10 (良い)

Gina

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Stephanie

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The whole booking process was fast and easy, very affordable. Parking was convienant, rooms were so Nice and clean, very big with lots of Space. Whole full kitchen and bathrooms. Washer and dryer in unit.
2024 年 3 月に 1 泊滞在

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place to stay. Got a two bedroom and was perfect for a party of four. Stayed one night.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Eden

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
This was a terrible stay. I had a connecting condo with a connecting door and heard the neighbors the entire night. Zero sound proof.
2024 年 2 月に 4 泊滞在

6/10 (普通)

Ralph

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
A $30/day resort fee was added to advertised daily rate. Was told the fee was for parking which was on the street, Wi-Fi, 1 ticket to water park which we never intended to use. We asked for extra towels because of 4 day stay which took 4 calls to get towels. No daily maid service. Clerk was unable to explain final billing correctly. Not what we expected.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Corinne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great experience!
2024 年 2 月に 1 泊滞在

8/10 (良い)

Leah、Plantation

2024 年 2 月に 1 泊滞在
Front Desk Staff からの返信 (投稿日 : 2024 年 3 月 30 日)
Leah,Thank you for your wonderful review! We are so glad you enjoyed your stay with us.

4/10 (不満)

mary

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
The hotel is close to the beach, shopping, and restaurants. The trolley is easily accessible to go to Clearwater or Treasure Island. The hotel is great for kids with the waterpark being next door. However, the hotel charges a daily resort fee for no reason. The pool is not included in the stay. You get one pass for B units and two passes for A units daily but have to pay for additional passes. They claim to have coffee and tea in the common areas however there is only a coffee shop in the check in area that opens at 8 and coffee can be purchased. There is a coffee maker in the room. The hotel seems to focus on selling time share. We had a B unit and there is not a dresser, only a t.v stand with two drawers and a night stand with a drawer, and one closet. There are laundry machines which cost two dollars per wash and two dollars to dry, there are not change machines. A units have there own laundry.The check in girls were very nice. Great for kids but we will not return to this hotel. The Holiday Inn next door was much nicer, it connects to the pool area as well, and had it's own restaurant and mini golf.
2024 年 2 月に 5 泊滞在

8/10 (良い)

Craig

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
It was good for the kids. Close to everything in the area. Plenty of food options and having a kitchen was key with the family. Cleanliness could use some improvement but overall a good stay.
2024 年 2 月に 5 泊滞在

10/10 (非常に良い)

cheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was what I expected
2024 年 2 月に 2 泊滞在

4/10 (不満)

Helen

グループ旅行
気になった点 : スタッフとサービス
Not a Resort
Called a “resort” because of kids water park. Basically a hotel room. Too many failings to type but a $30 a day resort fee which was for their Wi-Fi, clean linen, public on street parking and 1 park pass. Front office staff not welcoming with complaints/questions. Upon checkout I informed GM I was going to give this place horrible reviews he said he was sorry to hear that and then walked away. Did nothing to inquire or resolve. Fortunately, Nicole at corporate reservations stepped up and made “right” with me by using common sense.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Claude

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It would have been nice to have a second chair in our room.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Sherry

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The accomodations, location, cleanliness were all great. Would stay here again!
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Llanivi

良かった点 : 施設のコンディションと設備
Great
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Denise

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Mark、Suamico

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 1 泊滞在

6/10 (普通)

Venessa

良かった点 : 清潔度、施設のコンディションと設備
Check in clerk was not very knowledgeable about the property.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Bill

カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The noise from the adjoining apartment was as if they and their kids were in bed with us, it was that loud with no sound insulation. The toilet did not work and the beds were worse than a flop house. For $180 a night it was a travesty.
2024 年 2 月に 1 泊滞在
New Hotel Collection Management and Staffからの返信 (投稿日 : 2024 年 2 月 8 日)
Bill, We are sorry to hear about your stay. We hope to provide a better experience should you return to our property.

2/10 (非常に不満)

Brandi

出張, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had no sheets on the beds and no extra blankets and no one to call to get the beds made. Rooms were dirty and doors were broke! We really would appreciate our money back or something
2024 年 2 月に 1 泊滞在
New Hotel Collection Management and Staffからの返信 (投稿日 : 2024 年 2 月 8 日)
We are very sorry to hear about this and were happy to speak with you on the issues you mentioned. We promise to provide a more enjoyable visit on your next stay!

4/10 (不満)

Brittany

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Used to stay here every time when we came down but this last time was definitely the worst. Had to beg to get clean towels, and had to call multiple times to ask. We were supposed to be there for 11 nights but ended up leaving after 7 because it was terrible. Room smelled, heat and or air wouldn’t work.
2023 年 12 月に 11 泊滞在
New Hotel Collection Managementからの返信 (投稿日 : 2024 年 2 月 8 日)
Brittany, We are very sorry to hear about your experience. We will definitely look into making sure this doesn't happen further. Thank you for your feedback and we hope to provide a better experience next time.

10/10 (非常に良い)

Denise

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在
New Hotel Collection Management and Staff からの返信 (投稿日 : 2024 年 1 月 2 日)
Thank you for your stay and review on our property! We hope to see you again soon and Happy New Year!

8/10 (良い)

Kseniya、Plymouth

2023 年 12 月に 4 泊滞在
New Hotel Collection Management and Staffからの返信 (投稿日 : 2024 年 1 月 2 日)
Thank you for your review! We are gladyou stayed with us and hope to see you again soon!

10/10 (非常に良い)

Morgan

2023 年 11 月に 1 泊滞在
Harbourside Management からの返信 (投稿日 : 2023 年 12 月 22 日)
Thank you for your review! We hope to see you again soon!

8/10 (良い)

Rodney

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
worst part of the experience was the check in, or to be more precise finding where to check in there is nothing to indicate what building is the lobby and it's not connected to the building with the rooms. so I spent like an hour trying to find the lobby. once I finally did get inside and talked to the staff things went smoothly after that. the only thing I saw that was anything of a sign you could only read if you where standing right next to the door. I need something I can spot as I'm driving so i don't pass the building several times, thinking it's something else as I'm looking for a sign. also would of been nice to have blackout curtains on the windows even though it did get mostly dark at night. and would of also been nice to have some rugs under the table the hardwood looks nice but was dam cold to try to stand on. aside from that though it was a really nice room, far bigger and better equipped than I would of expected for the price. so all in all it was a good deal even with the problems I still think it's worth going back.
2023 年 11 月に 3 泊滞在
Front Desk からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Rodney,Thank you for your honest review! We always appreciate feedback from valued guests. We will keep in mind the signage issue and appreciate you bringing this to our attention. We hope to see you back soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
my stay
cute little room, close to the beach, quiet! thank you so much! I’d definitely stay here again for my next visit
2023 年 11 月に 4 泊滞在
Front Desk からの返信 (投稿日 : 2023 年 11 月 20 日)
Dear valued guest,We sincerely appreciate your wonderful review! We look forward to welcoming you back again soon.

8/10 (良い)

carlos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

4/10 (不満)

Juan

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Staff was nice and helpful, property is outdated with limited parking. You have to pay for room service and take your trash out to avoid fee. Water system needs updating.
2023 年 11 月に 2 泊滞在
front desk からの返信 (投稿日 : 2023 年 11 月 7 日)
Juan,We always appreciate the feedback. We will work to adjust these concerns and hope you enjoyed your stay.

10/10 (非常に良い)

Robyn

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Front Desk からの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for the outstanding review, Robyn! We are so glad to hear you enjoyed your stay, and hope to welcome you back soon.

2/10 (非常に不満)

Jimmy

2023 年 10 月に 5 泊滞在

4/10 (不満)

Andy

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
When we arrived, the door would not open when we finally got it open, the hinges were loose I requested maintenance and there was no curtain on the window too bright one of the beds had dirt or some thing on it. We were lightly disappointed I had to stop in the main office twice before someone delivered Maintenance for the door and extra blankets and sheets and a curtain makeshift curtain. We’re also not pleased with the parking needing a blue Pat permit to park underneath the bill or it was it was a slight walk to parking lot, more than I wanted and 55 years old
2023 年 10 月に 3 泊滞在
New Hotel Collection Management and Staffからの返信 (投稿日 : 2023 年 10 月 28 日)
We are sorry to hear about the issues you experienced. We will definitely look into this so it is not experienced in the future. We hope to see to you again for a more enjoyable stay!

8/10 (良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall, we liked this condo. It was very clean, and we could walk to dinner. The front desk did end up honoring the four water park passes after I repeatedly pointed out that was included at the time of booking (The policy changed to two passes the day before I check in.). Some of the pictures were deceiving as it looked as if we would be on a higher floor with a better view of the harbor. Also, the description “steps to the beach” is a stretch as it’s two blocks. This wasn’t a problem for me and my teenagers, but older folks who have trouble walking longer distances or those with younger kids need to be aware. Things that would be helpful are: 1) darker curtains to block out the lights from outside, plus a curtain on the door to the balcony. 2) an a/c unit that can keep up with the heat outside. Maintenance tried to fix it, but it was 74 in the room at night. 3) instructions on how to work the tv’s with a channel guide (although they did have prime, netflix, and live tv). 4) there was a dustpan, but no broom. Again, once we worked out the kinks, everything was fine, although I would ensure a better view next time.
New Hotel Collection Management and Staffからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for your feedback! We will definitely look into the issues you experienced and hope to see you again for a more enjoyable stay!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
New Hotel Collection Managementからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for your stay with us! See you again soon!

10/10 (非常に良い)

Diane

良かった点 : 施設のコンディションと設備、客室の快適度
Gave it a 10 for the historic town but it was a 6
I was worried when I read the reviews however I loved it! It’s like Key west! If your not a Key west salt life kinda family then don’t complain or go! We got a 2 bedroom condo which gave us free tickets to water park. I read reviews and other people complained about having to pay? I was worried about the bed but ours we’re comfortable? The one review that was true the floors need cleaning…my kids feet were black. Disappointing because it was a perfect location and my boys were fishing caught snapper , gorgeous beach..and we had a blast!
2023 年 10 月に 1 泊滞在
New Hotel Collection Management and Staffからの返信 (投稿日 : 2023 年 10 月 15 日)
Hello Diane, Thank you for your review! We are so pleased to hear you enjoyed your stay and will definitely look further into the floor issue you mentioned. We hope to see you again soon!

2/10 (非常に不満)

Stephanie

気になった点 : 清潔度、スタッフとサービス
Housekeepers walked into my room three times while me and my children were sleeping mind tou check out is at 11 but they came in three different times between 6and 7 and two more time after that between 7 and 930 it was very uncomfortable and when i brought it to the front desk they only apologize and then offered me a late check out there was also blood stains on the sheets and the pillow case as well as having the housekeepers standing outside my room talking and talking so then i had to just decided to pack my kids up and just leave cause there was sleeping when i went to the front desk i told them about the about the stains i had ask to be accommodated due to the housekeeping as well as the stains on the bed sheets they offered me only to take of the resort fee which was 35 bucks im sorry but this was just terrible the front desk staff was very nice but i do feel i should be refunded for this.
2023 年 10 月に 1 泊滞在
New Hotel Collection Managementからの返信 (投稿日 : 2023 年 10 月 14 日)
Thank you again for your feedback, Stephanie! We are sorry again this happened and will address so it doesn't happen for future guests. We hope to see you again on a future stay!