St Gertrud

The hotel is stylish and centrally located. Unfortunately, we experienced two significant issues during our stay, and neither was resolved. First, the air conditioning unit was extremely loud, it sounded like a plane was landing and ran that way throughout our entire stay. I reported the issue in person to the front desk within 2 hours of checking in to see if it would resolve itself, I was told that someone would fix it, but nothing was ever done. Second, we paid for breakfast, but the experience was disappointing. On the first morning, at around 9:30 a.m., there wasn’t a single clean, empty table available. I asked for a refund because there was no seating and told the staff we would skip breakfast for the rest of our stay. Instead, we were told to eat in the meeting room. When we finally got food, several items, including the pancakes, had run out and were never replenished. On the second morning, we didn’t even attempt breakfast and accepted the loss. This hotel has the potential to be excellent because of its style and location, but the lack of staffing, poor follow-through, and overall customer service left us disappointed.

We really liked the location and the staff on the front desk were really friendly and helpful. The coffee bar and cinnamon buns were delicious. The rooms were clean. The bathroom sink was appalling- no space for anything. The pictures on Expedia were deceptive- our room was certainly not anything like the room we were assigned.

I really wanted to like this hotel because there is a lot to like. The staff were consistently friendly, professional, and genuinely tried to help whenever we had an issue. Unfortunately, the air conditioning failed on multiple days. It was repaired once, only to fail again, leaving the room around 27°C, which made it very difficult to sleep. Staff confirmed that the hotel-wide AC system was experiencing issues and that many guests had complained. The hotel was fully booked, so moving to another room was not an option, although I am not sure how true this was for the first night. The Wi-Fi was also inconsistent. If the AC and Wi-Fi are working, I imagine this is an excellent place to stay. Unfortunately, based on my experience, I cannot rate it higher.