The studio was very small as listed, it had a small odor which I believed was from the bathroom plumbing. When we initially tried to enter the room it was blocked by a shopping car full of garbage believed to be left by housekeeping. Surface level everything looked clean. After unpacking groceries and settling in and noticed a few insects along the trim of the sliding door to the outside patio portion. I thought nothing of this, as a Florida native I’ve seen many insects and creepy crawlers. Let’s get straight to the issue, once we turned in for the evening (8p) we were awoken from our sleep in a frantic, I felt very itchy and turned on the lights and to my surprise the bed was full of bedbugs! (Pillow/top trim of mattress) My partner had several bites (back/neck and one on face) this was a very unpleasant surprise! (940p) I ran to the phone to call the office (they leave at 10p) as I explained the situation, The office receptionist was not surprised!!! She assured me they were not bed begs, then recanted and said they had only experienced this problem one time prior however not in the same room. She made sure to let me know she would be leaving soon, she advised she would phone us back to see if another room was available. Please be mindful it is a holiday weekend and we booked this stay over 5 months prior. We she phoned us regarding a different room she stated “my matenice man checked it out and said it’s ok” please be mindful there was no guarantee this room was bed bug free. Ultimately, we requested a refund (returned 1 week after) and was left to find somewhere else to stay during the busiest time of year. I will be finding a way to report this facility, it was a major scam! I would give zero stars if I could.
