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"The beds were very comfortable, and the rooms spacious. However, there was no open breakfast, as advertised, just a grab and go bag with sugar laden snacks and a bottle of water. Good coffee was also available, but only during breakfast. The toilet was very low and difficult to rise and sit. There was evidence of some mold and rist around the trim in the bathroom and the tub was stained yellow. Not enough towels or toiletries for a double queen room. The woman on night shift was very helpful and tried to accommodate for the lack of breakfast choices, but in the end could not. If your expectations are simple, the place is adequate, but if your are looking for creature comforts, go somewhere else. Also, it seems that someone tried to brak into out car during the night."

"Spacious room, very helpful staff, good coffee and an excellent breakfast."

"The bathroom could have been a little cleaner in the shower/tub corners. Staff was pleasant and courteous. Breakfast was okay, I wish there was two choices of meat instead of two styles of sausages. Airport shuttle was third company agent but was fine."

"The hotel is undergoing some much needed renovations with workers moving carts of debris through the halls. Also there is noise while they’re working which is annoying."

"Everything about this hotel was great. From the staff checking us in to the very large room and the proximity to all. Breakfast was good and warm with lots to choose from."

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"We stayed at the Hampton Inn for a graduation at Western New England University. The location was perfect for our needs. The room was very spacious, clean and well appointed. No safe though, FYI. Complimentary hot breakfast was a nice feature. EV parking was functional and also a convenience to recharge my car after a long drive. The parking spaces overall are very narrow. large vehicles really have to squeeze into any parking space. I'd recommend this hotel if you need basic accommodations while visiting downtown Springfield MA."

"The thermostat / heat was not working"

"Loved my stayb"