Splash Down Water Park Tours

Excellent location and breakfast next door yummy!

I was the 2nd or 3rd person in line to register. The girl said the computer system wasn't working. When it was ok she took all the info and said she will call when a room is ready. Slowly the lobby filled up. After 2 hours I was the only one left. I went to the counter and she said she was just going to call me! I had asked for a lower floor if possible. She said sshe has Room 1112. I said I will take anything at that point. Not happy being left after everyone after me was taken care of. The room looked nice as I entered but then I saw a filthy stained carpet. Sink needed scrubbing. Just not really clean like I expected. They also do not have a shuttle to and from the airport. Room service, concierge and other staff were very nice and helpful. The restaurant had limited choices but the food was good. To use the safe in the room you would need to be on hands and knees with a flashlight to read the directions. To use the mini bar I had to move the couch so the door would open wide enough. I would not stay there again.

Meh. Service fee of $35 daily was supposed to include $10/day food credit. Nope. Asked and was told only $20 for full 5 day stay. Child's book was taken during cleaning on first morning after we were told only cleaning every other day.