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"Hotel is beautiful but rooms are small! Tight for 3 people. The parking is expensive and only option is valet. There’s always a long wait to get your car, they don’t go in order and are rude. The “free” snacks on the various floors were nothing special. Instead of sparkling water, have regular available. Also some real snacks not just granola and mints. Otherwise it was beautiful!"

"Clean and good"

"Best customer service I have ever received."

"Everything made easy"

"We checked in and then found out there was no water from 10pm-8am. We had no prior warning. We left immediately. I would like a refund for both rooms."

" A hotel has control over cleanliness, upkeep, and service. This hotel ranks very poorly in service. Not a single smile from any staff at check-in, check-out, or requests. They advertise pickup from the airport is available but after a call before flight, after landing, and then 3 more calls after landing, the shuttle did not arrive even after an hour. The hotel is 10 minutes away from the airport! In my last call to the hotel, they told me they couldn't even contact the driver of the shuttle and did not know where they were. No apology or explanation afterwards. If a service is not available, don't advertise it and don't falsely lead customers to believe it is there. Lastly, a simple apology goes a long way, but no apology goes further. I would never stay here again and recommend all to be wary."

"Breakfast basic, seemed to be just fine bough parking for the hotel when full, room spotless and renovated recently "

"Clean"

"Room very clean, staff was wonderful! Breakfast was good. Hotel has Coffee and tea in the Lobby 24/7 Also, the hotel provides transportation to a lot of restaurants within one mile radius. I would gladly stay in this hotel next time I go to Portland, Maine. Nothing negative to report!"