I had rented this condo in February for my family’s spring break (March) and was very upset with the whole process.
When I booked, I had emailed the property management company to ask them a question and never heard back from them. When we were leaving to head down to South Padre Island, I still hadn’t received the code in order to get into the condo. It took over four hours of communication via email and phone calls to finally receive a code to get into the condo, 40 minutes after our check-in. When we walked into the condo it was warm, stale and smelled rotten. Apparently the last people that were there decided to leave the condo dirty and the property management company never had a cleaning crew come in. We were left with rotten food in the fridge, dishes in the sink, trash that was smelling up the condo, flowers that had died and trash around. When I received the code, they had a number that was left for me if I had any problems, I was told that they didn’t know that I was renting at that time. They did offer to clean the condo, but this would have taken more time of our vacation and all we wanted to do is rest when we got in. After another hour of having to describe and email with pictures of what we had walked into, and dealing with that property management companies claim department (The lady I spoke with wanted me to cancel our stay, which would have given them our money and we would’ve lost it, was rude like what I was saying wasn’t true. Thank God I did take pictures because we did receive an apology and a full refund.
The condo itself is slightly outdated, but I beautiful location of South Padre Island. I hope that the property management company learns better communication with not only the renters but with themselves also.