The communication with the owner, and check-in and checkout were great. The location is fantastic and located close to the downtown of South Haven and the beaches. The biggest drawback was the tortuous stairs to the bedrooms upstairs, and that’s where the only bathroom is located! The stairs are not for the faint of heart or weak of knees!! Plus there are no closets, so there was nowhere to put our clothes upstairs. The bathroom sink was extra slow and it took forever to get hot water in the shower. Some of these things would be incidental if you were only there 1 or 2 nights, but we were there for 5! Kitchen was great and has everything you might need, except it was infested with flies! There were flies everywhere!!! That was totally off putting. Totally! Could not find the source of the flies! They were in every room of the house! We sealed our garbage daily and did not leave food out. Still flies. If that is a seasonal thing, my condolences, but that is one of the reasons our rating was not higher.