South Day Use Beach

This was one of the nicest hotels I've stayed at in a very long time. Everything was clean and the room was very quiet! I could lay down and relax in this room and feel safe. It was such a restful stay here! I loved the location around the hotel. I could walk to the pier and watch the surfers. I enjoyed walking around and window shopping in the area. Those aspects of the hotel were really nice. I had breakfast before sunrise at a local cafe and listened to the surfers plan their days. I loved the decor around the hotel as well. They had incredible pictures of surfing and waves that spanned decades. It was worth stopping and looking at the pictures throughout the day. The staff was all very friendly and helpful. I'll try to stay here again the next time I'm in town.

Great place for my daughter and I to stay while we were visiting Disney land

The Surf and Sand: Stunning Location, Disappointing Service The Surf and Sand's oceanfront location is genuinely spectacular—the kind of view that justifies five-star pricing. Unfortunately, the service quality falls far short of the property's premium positioning. Dining Issues: Our concierge recommended Splashes despite acknowledging recent reconstruction concerns, claiming they'd received no complaints. The reality was a severely limited menu with overpriced, overly rich dishes that didn't justify the cost. When we expressed concerns, no alternative dining options were suggested. Cancelled Services: Multiple advertised amenities failed to materialize. Morning yoga and other scheduled activities were cancelled without advance notice. Most frustratingly, a spa facial appointment booked a month in advance was cancelled when the aesthetician simply didn't show up. Billing Problems: Despite prepaying for our room, the hotel placed a $1,300 hold on our card for "incidentals"—an unusually high amount for a one-night stay. Additionally, the spa charged $148 for the cancelled facial service, and spa staff couldn't locate any record of the charge when we inquired. Bottom Line: While the oceanfront setting is undeniably beautiful, the property's operational issues—from unreliable service to questionable billing practices—don't support its five-star reputation. The location alone isn't enough to justify the premium pricing when basic hospitality standards aren't met.