Indoor pool, seasonal outdoor pool
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Reviews of L´Orient Palace Resort & Spa

4 out of 5
L´Orient Palace Resort & Spa
Boulevard 14 Janvier, Sousse

Reviews

6.2
Rating 10 - Excellent. 14 out of 93 reviews" "
Rating 8 - Good. 25 out of 93 reviews" "
Rating 6 - Okay. 21 out of 93 reviews" "
Rating 4 - Poor. 20 out of 93 reviews" "
Rating 2 - Terrible. 13 out of 93 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Abdallah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The food was terrible nearly the same food everyday Food wasn't keep it hot as should be when its served Even coffe just warm. It was a virus around as some children were very ill including my child with a diarrhea and fevers and could be a food poison or something to do with the pool as we heard from another costumers. My adivice is to avoid this hotel
Stayed 4 nights in Aug 2023
Response from Guest Relations on Aug 11, 2023
Thank you for your comments. We have no food issues in our hotel. A sickness would normally affect all persons and not spread arround only children and you do mention a "virus". Pools are treated with the required products daily and respect all norms

4/10 Poor

Ghad

Disliked: Staff & service, property conditions & facilities
Bad
Stayed 7 nights in May 2023
Response from BT on Jun 5, 2023
Thank you for your time and feedback

8/10 Good

Ahmed

Stayed 1 night in Oct 2022

2/10 Terrible

Mondher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book this Motel
The worst stay ever Personnel was so rude. It is a Motel and not a hotel. Food is a disaster. I feel like robbed, not worth the price$$$ at all. Trust me I spent more than 70 nights in hotels this year and this is by far the worst among them. I WILL NEVER RECOMMEND SUCH A MOTEL TO ANY ONE. MY ADVICE IF YOUR READING THIS. GO LOOK SOMEWHERE ELSE RIGHT Now
Stayed 2 nights in Aug 2022

6/10 Okay

Moez

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Cute staff - Bad managers
Old management style without customer communication
Stayed 2 nights in Jun 2022
Response from Guest Relations on Jun 13, 2022
Thank you for your time and feedback

2/10 Terrible

Nyree

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is run down, needs to be remodeled, Tv didn’t work, no air conditioning, bed sheets dirty,breakfast horrible, you will be disappointed if you go to this hotel, is not a 4 star hotel this is a minus 0 star hotel, will never comeback…
Stayed 1 night in Jun 2022
Response from Guest Relations on Jun 13, 2022
Thank you for your comments - we believe we offer a great sea front property for a great price and have received no negative feedback so far this year

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Maher Brahem on Jun 22, 2019
Thank you for your feedback

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good and nice hotel
Stayed 2 nights in Jun 2019
Response from Maher Brahem on Jun 22, 2019
Thank you for your feedback We are glad to note that you loved our hotel See you soon

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019
Response from Guest Relations on Jun 19, 2019
Thank you for your feedback

10/10 Excellent

Fang Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I made video. If I can put this video to show I do
I stayed there 2 nights. Only Internet connection was poor. Every service is good. It is very clean. Good environment especially the area, I like it very much. I have introduced this hotel to my friends.
Stayed 2 nights in May 2019
Response from Guest Relations on May 13, 2019
Thank you very much for your great review. It was a pleasure to gave you stay with us

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the way they welcome us ilove it reaaaly awesome one
Stayed 1 night in May 2019
Response from Maher - Guest Relations Service on May 5, 2019
Dear Guest We thank you for your nice comment We are glad that you loved our hotel and enjoyed your stay with us We are looking for welcoming you in your next visit to Sousse Thanks again

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019
Response from Guest Relations on Apr 5, 2019
Thank you for your feedback

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Reasonable priced, a bit out dated requiring more work
Stayed 1 night in Mar 2019
Response from Guest Relations on Mar 8, 2019
Thank you for your comments our prices indeed make us a popular choice!

6/10 Okay

kerry

Disliked: Cleanliness
Disappointing
The hotel is ok, in need of a lot of work. Cleanliness has a lot to be desired. Only basics carried out on daily basis. Still dirt and hair from previous occupants, even on last day of stay. Disappointing
Stayed 3 nights in Aug 2018
Response from Maher Brahem - Revenue Manager on Sep 8, 2018
Thank you for your feedback We are sorry to note that you found some negative points after your last stay with us We will adress your point of view to the concerned departments and we we will do our best to improve our services Thanks again

6/10 Okay

Mohammed

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Response from Maher on May 13, 2018
Thank you for your feedback

8/10 Good

beshoy

Stayed 1 night in Dec 2017
Nous vous remercions pour votre feedback

4/10 Poor

Orkhan

Disliked: Staff & service, property conditions & facilities, room comfort
It was a nice hotel, years ago ...
I was surprised that the hotel don't offer alcohol drinks since last January. The food is so so, but the fruit pie is good.
Response from General Manager on Sep 7, 2016
Thank you for your feedback . Please note that it was indicated on our page that we do not offer alcohol ,however there are some popular bars near the hotel . Many thanks for taking the time to let us know your views

6/10 Okay

Mohamed ali

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

FAOUZI A.

Liked: Cleanliness, staff & service, room comfort
Lovely time
Everything nice but the food and the buffet very poor

10/10 Excellent

FAOUZI A.

Liked: Cleanliness, staff & service, room comfort
Lovely time
Everything nice but the food and the buffet very poor

4/10 Poor

Surayya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best...

8/10 Good

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Not bad, but a bit dishonest
The hotel was in a nice location with a nice pool. breakfast and dinner were included but very bland. only bad part was the hotel insisted on extra money, which I was forced to pay and hotels.com was not available or helpful at all to sort this problem out.

4/10 Poor

Verified traveler

Disliked: Staff & service
A review you don't want to miss
The pics of the hotel are very nice. The setting is great. However, don't be fooled by the good online prices. They attempt extortion at every chance. Despite our prepaid booking. They charges us a series of fees which doubled the cost of our rooms. Beware.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful in all respects
No way 5 star. Never again. Poor quality room dirty. Air con broken. Pool dirty and beachfilthy

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
One word: DISAPPOINTING
P-A-T-H-E-T-I-C: Please Avoid The Hotel Even Though It's Cost-effective NEGATIVES: From the reception staff that doesn't even welcome you with a smile or a look and answers the phone in the middle of your question...to the OUTREAGOUS Half-board formula that DOESN'T include water in its menu (oh that's right, Tunisia isn't a country where keeping yourself hydrated is important!!)...it's just a avalanche of disappointments! I also have to mention our tentative to play table tennis....15 Dinars to rent the table and equipment...for those who don't know, you can have an amazing Couscous in the medina for that price! POSITIVES: The Atruim of the hotel is splendid...hence the bigger disappointment! The restaurant staff (and its managers) are, I have to say, very reponsive to feedback and seem to have the sense of costumer service that all the others don't have... perhaps they could train them! The price remains competitive. But DO NOT tell me that "you get what you pay for", because Tunisia is a beautiful country where cheap hotels often come with great service!

6/10 Okay

Kym, Spain

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive for accommodations
Air didn't work the first night, shower head leaked all over, no do not disturb sign so we were woken up every morning by housekeeping! Old linens and towels and I do not recommend this place at all!! This is a 2 star hotel if that!

10/10 Excellent

Sadi, Detroit MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back
Nice familly or for fun vacation. I will go back for next vacation for sure.

8/10 Good

Ridha

Liked: Cleanliness, staff & service, property conditions & facilities
Il ya des traveaux dans l'hôtel trop de bruit qui sa passe minuit
Stayed 2 nights in May 2024
Response from YS on May 12, 2024
Nous avons bien noté votre avis, et nous allons y prendra compte pour le futur

6/10 Okay

Francesco

2/10 Terrible

Aziza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft ist runtergekommen, alles was im Zimmer ist ist beschädigt oder schmutzig, Schimmel Geruch,Hygienisch null. Wir haben 3 mal das Zimmer gewechselt und eine war schlimmer als die andere. Dieses Hotel verdient kein Stern und der Preis ist überteuert,30€ die Nacht wäre akzeptabel Auch die Steuer wird hier doppelt kassiert. Anscheint kassiert der Direktor nur Geld und hat keine Interessen wie sich die Gäste wohlfühlen. Ich möchte mein Geld zurück
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 20, 2023
Our hotels respects all norms expected of a Tunisan hotel and the policies are displayed online. our staff are available 24 hours a day if you have any questions or requests

4/10 Poor

Mounira

Stayed 9 nights in Jun 2023
Response from Guest Relations on Aug 3, 2023
Thank you for your score

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal och frukosten bra läge
Stayed 7 nights in May 2023
Response from BT on Jun 5, 2023
tack för din tid och feedback

2/10 Terrible

Mohamed Habib

Disliked: Cleanliness, property conditions & facilities
Hôtel à refaire entièrement: vieux, malpropre, non sanitaire...
Stayed 1 night in May 2023
Response from BT on Jun 5, 2023
Merci pour votre feedback

2/10 Terrible

Zein

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nicht sauber...

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je déconseille personnellement car insalubre
Réception très lente Installation et hygiène déplorable Nourriture inmageable Boissons du all inclusive : imbuvable Mer très sale: les égouts sont jeté dedans Piscine trouble donc sale Du bruit en continu Animation : 0 pointé
Stayed 2 nights in Aug 2022
Response from Guest Relations on Aug 18, 2022
Merci beaucoup pour votre feedback

2/10 Terrible

imad

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Guest Relations on Aug 18, 2022
Merci beaucoup pour votre feedback

10/10 Excellent

Khalida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe vacance
Excellent rapport qualité/prix, 128 euros pour 3 nuits dans une chambre avec balcon vu sur la mer et piscine. Personnel très accueillant et bienveillant. La proximité de l'hôtel en pleine ville est un gros avantage pour faire balade, resto ou achat à pied. Pas maniaque du ménage mais ça reste propre. Très belle expérience globalement pour un premier séjour en solo hors de France 🙂
Stayed 3 nights in Jul 2022
Response from Guest Relations on Aug 18, 2022
Merci beaucoup pour votre super feedback!

6/10 Okay

Carmelo

Buono
L'hotel e molto bello, anche il personale tutto sommato sono professionale Trane il cameriere in zona piscina,ordini una cosa ti porta l'altra, prende i soldi e non porta i resto. Il cibo a buffet ma qualità prezzo. Alcool non c'è proprio in tutto l'hotel. In ogni caso io lo consiglierei a un amico...
Stayed 1 night in Jun 2022
Response from Maher B - Guest Relations Manager on Jul 10, 2022
Bonjour Nous vous remercions d'avoir prit le temps de partager vos impressions suite à votre dernier séjour chez nous Nous sommes ravis d'apprendre que vous avez aimé notre hotel est services Nous espérons vous accueillir lors de votre prochaine visite à Sousse A bientôt

6/10 Okay

Taha

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel vêtuste et mal entretenu
Petit dejeuner du grand n importe quoi !!!! Pfff quel honte !!
Stayed 3 nights in Jul 2020
Response from Guest Relations on Oct 9, 2020
Merci beaucoup pour votre feedback

2/10 Terrible

Hamdi

Stayed 1 night in Sep 2020
Response from Guest Relations on Oct 9, 2020
Merci beaucoup pour votre feedback

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Hotel vieux et voyage bof
Là piscine est envahie par d’enfants des 16h00 jusqu’à 18h00 ils font des cours de natation (la piscine ferme à 18h00 Les chambres ne sont pas nettoyer tout les jours et les serviettes ne sont ramassées que tout les 2 jours Le petit déjeuner n’est pas à volonté on ne peut même pas Demander un verre d’eau L’hôtel ce fait vieux une rénovation ne serré pas de trop
Stayed 4 nights in Jul 2020
Response from Guest Relations on Oct 9, 2020
Merci beaucoup pour votre feedback

4/10 Poor

ChrystelleN, SOUSSE

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Accueil Ok Pas de wifi dans les chambres Musique beaucoup trop forte 1 seule et chaîne en arabe pour la TV On sent que l'Hôtel est sur l'économie ou en difficulté à cause du Covid. Personnel de la restauration très sympathique et serviable
Stayed 1 night in Aug 2020
Response from Guest Relations on Aug 11, 2020
Merci beaucoup pour votre feedback

8/10 Good

Samy

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020
Response from Guest Relations on Jul 28, 2020
Merci Sami pour votre feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Guest Relations on Feb 28, 2020
Thank you for your score. We apppreciate your time and feedback

4/10 Poor

Molka

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Guest Relations on Feb 14, 2020
Thank you Molka for taking the time to give us your score

8/10 Good

Abdurahem

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2019
Response from Guest Relations on Nov 22, 2019
Thank you for your great score. We thank you for booking at Orient Palace

8/10 Good

Maddalens

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2019
Response from Guest Relations on Oct 27, 2019
Thank you very much for your great score

4/10 Poor

Verified traveler

Traveled with family
Manque de service hôtel 99 «  algérien beaucoup manque de civice chambre 1 soir pas donné selon notre réservation
Stayed 6 nights in Aug 2019
Response from Guest Relations on Oct 2, 2019
Merci beaucoup pour votre feedback