Gentile Ospite,siamo molto dispiaciuti di aver ricevuto un feedback così negativo da parte sua, senza alcuna spiegazione e critica che, se costruttiva, ci stimola a migliorare la qualità dei nostri servizi. In questo modo non possiamo sapere il perchè del suo commento, che è oltretutto riduttivo e offensivo, e non possiamo rimediare e dimostrarle che ci impegniamo al massimo per offrire un soggiorno di qualità. Inoltre avrebbe potuto far presente ciò che non era di suo gradimento durante il suo soggiorno, poichè crediamo fortemente nella comunicazione e nel rapporto con il cliente.Nonostante quanto suddetto, speriamo di riaccoglierla nuovamente nella nostra struttura.Cordiali salutiFront Guests Office

Dear Guest,Thank you so much for you feedback! We really appreciate the time that our guests spend to give us a review as it helps us to improve always more. At the same time, we are also very sorry to read that from your side, as we always try to offer the best possible service and we give our best to let our guests live a wonderful stay. The hotel is certainly a 4-star hotel, and we find it quite rude saying that is not, as we try to renew it every once a while. We provide a wide range of services for all different needs and the price obviously depends on various things -also, you will difficultly find cheaper places in Sorrento. Moreover, the price of the transfer is not something in our control as you can imagine, as it is a service that we offer in collaboration with some agencies around the place, and if they charged you that was depending on your specific case.In any case, you could had tell us that you were not satisfied with all of our service during your stay here, and we could have made something for you.Anyway, we hope to welcoming you again in the future, hoping to face a better behaviour from your side.Kind regards,Front Guests Office

Dear Sears,thank you for giving us a feedback.We are so sorry that you didn't enjoy our services, as we do our best to provide the best possible experience.We have different kind of sea view rooms and not just at the 5th floors and the gym (that is free) provides several fitness equipment pieces that work properly. The air conditioning until now was on request - as the weather conditions - and you should have let us know also about the shower and the cleaning, so we could have checked and fix it.Despite everything, we hope to welcoming you again in the future.Kind regards,Guests Relations Team

Dear Mchael Andrew,thank you for your positive feedback. We really appreciate it. We are looking forward to welcoming you again soon.Guests Relations Team

Gentile Genoveffa,la ringraziamo per il suo feedback. Offriamo eventualmente il parcheggio in struttura.Speriamo di accoglierla nuovamente in futuro.

Dear Sears,thank you for your positive feedback.Kind regards,Guests Relations Team