Smithsonian NMAI Cultural Resources Center

Very nice room and layout. Staff extremely helpful. Quiet.

Room was spotless and comfortable and quiet. All staff were very friendly and helpful. Great location to walk to the Metro and restaurants and the White House!

I booked a water view with king bed room and arrived at 630 pm. I was offered an upgrade to a higher level suite for only $100 more than the already $700 I paid for the original room. The receptionist initially told me it had a balcony, but when I got to the room, while it was beautiful & on the 14th floor, it did not have a balcony. I immediately called the front lobby & spoke with the receptionist who checked me in, & she apologized for telling me it had a balcony when it didn't and then informed me that my original room, or any room with a balcony for that matter, was no longer available. I simply retreated to accepting the room, as it did have a nice view, but again- no balcony. Some part of me just genuinely felt slighted & lied to. It was within a matter of 3 minutes from the time I was assisted to my room to the time that I called back down to the lobby. If a water view room with a balcony was not available when I checked in, then they should have said that from the beginning and given me an honest opportunity to decide if I wanted to spend $100 on an upgrade. &While the room had a nice view, the vent noise from the heat was so extremely loud that I could not fall asleep. Finally, at 2 am I had enough, called reception again and had to have the maintenance engineer come to my room just so he closed the vents to cut down on the noise. So ... I slept in a cold room... not so luxurious to me. All day dining for room service ends at 1030 pm btw... Watergate ...misleading